Re: Question about knowledge centered service (KCS) #call-center
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I don't know any examples (nor articles or case studies) of KCS applied to maintenance, but I can post your question in the Slack channel of the KCS member community. It might take a few days before I get any response.
On Sat, May 21, 2022 at 8:21 AM Eli Miron <emiron@...> wrote: