Not sure what KM platform you are working on but...
For our system content managers use a separate application server that is allocated where you can edit articles or create new ones using existing templates. Here you can also pull up the necessary statistics on search queries, response relevance, referrals, etc. Articles can be not only modified, but also optimized, for example, creating meta tags to improve search in Lessons Learned. In addition, the search can be improved by forcibly adding certain articles to certain queries. This is called the “Editor’s Pick”: when searching the user sees such materials in a separate column.
I hope this helps, let me know if I'm missing the mark.
