Re: Question about knowledge centered service (KCS) #call-center
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From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Patrick Ready
Sent: Thursday, May 26, 2022 9:23 PM
Subject: Re: [SIKM] Question about knowledge centered service (KCS) #call-center
Below is some info that might help.
KMWorld’s LaShawn Fugate Interviews Burgoyne Hughes of GE Healthcare, Senior Manager of Call Center Operations. KCS methodology is used for maintaining their equipment, through service requests. I hope this helps.