Re: Question about knowledge centered service (KCS) #call-center


Eli Miron
 

THANKS

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Patrick Ready
Sent: Thursday, May 26, 2022 9:23 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Question about knowledge centered service (KCS) #call-center

 

Hi Eli,

Below is some info that might help.

KMWorld’s LaShawn Fugate Interviews Burgoyne Hughes of GE Healthcare, Senior Manager of Call Center Operations. KCS methodology is used for maintaining their equipment, through service requests. I hope this helps.

 

https://www.youtube.com/watch?v=RiB-amLhTIM

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