Hi Yao,
This is a wonderful topic. Around an
year time back, while I developed the business case for instituting an
enterprise search (certainly as part of KM initiative) I used same argument.
Presented similar numbers of savings/year. But, with this calculation we
are probably assuming the search would always provide relevant results...
My experience, it does not in many cases!!
If in case it does capturing the same is almost an impossible task. How
many of us have contributed information for formulating case study or rated
an relevant article? Guess it is very difficult to have that discipline
built within an organization to provide feedback/rating.
Andrew, Your thought process is absolutely
right that a small search initiative cannot quantify million dollars to
the bottom line... wonderfully substantiated with ERP example consuming
more time than just 1 - 2 years for showing benefits.
Hence, am sailing in the same boat as
Yao & looking forward for some more meaningful metrics, where dependency
on feedback is relatively less.
Regards,
Srinivas P Jagannath
