Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dave Snowden

It is interesting - saw something similar in NASA
The approach focuses on structure and curation rather than scalability of narrative (other than by tacit transfer)

Prof Dave Snowden

Director & Founder - The Cynefin Centre 
CSO - The Cynefin Company
Social Media: snowded

On 7 Jan 2023, at 14:32, Chris Collison <chris.collison@...> wrote:

Hi Bart,
Building on Nick and Rupert’s points re ROCK, here is a 20 min video interviewwith Carla Newman, a one-time ROCK interviewer at Shell. Worth a watch – courtesy of a roundtable event organised Patrick Lambe‘s Straits Knowledge.

From: <> on behalf of Nick Milton <nick.milton@...>
Date: Saturday, 7 January 2023 at 13:28
To: <>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)
Nick Milton
Knoco Ltd 
mobile +44 (0)7803 592947
twitter @nickknoco
Author of the recent book - "The Knowledge Manager’s Handbook"
"Ambition without knowledge is like a boat on dry land."  
--Mark Lee
From: <> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer
Martin and Rupert,
I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 
They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 
The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.
Bart Verheijen
+31 6 19 342 603

Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:
Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.

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