Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Matt Finch

Tangential, perhaps, to KM in some ways, but this, from Harvard Business School's Business History Initiative, reminds me of the conversation about Shell's ROCK (Retention of Critical Knowledge) programme at the start of the month.

I could imagine KM professionals with a few hours to spare benefiting from this online event, and exploring the parallels to oral history in some aspects of knowledge retention and transfer.


Upcoming Conference: Using Oral History in Business and Management Studies


February 6, 2023 (8:30AM-12:00PM EST) on Zoom

The Creating Emerging Markets (CEM) project based at Harvard Business School's Business History Initiative has been conducting lengthy interviews with top business leaders in emerging markets since 2008. These are hosted on a public website featuring full interview transcripts and associated video clips that are free to download and use for teaching, research, or general interest. At this online conference,  speakers will share their experiences using CEM transcripts and video materials for teaching in different institutional contexts in Europe, India, Latin America, and the United States. Each session will include time for discussion and debate, as the conference seeks to lay the foundation for a community of scholars that can exchange ideas on the value of oral history collections for various classroom settings. There will also be a short mid-session break during which CEM video clips will be played.

The speakers (in order) will be Chinmay Tumbe (Indian Institute of Management, Ahmedabad), Jeffrey Fear (University of Glasgow), Sudev Sheth (Lauder Institute, University of Pennsylvania), Andrea Lluch (Universidad de los Andes, Colombia), Marcelo Bucheli (University of Illinois at Urbana-Champaign), and Tarun Khanna (Harvard Business School).

The online conference is co-organized by Tarun Khanna, the Jorge Paulo Lemann Professor at Harvard Business School; and by Geoffrey Jones, the Isidor Straus Professor of Business History and BHI Faculty Chair at Harvard Business School.

Participation is open but prior registration is required. Please email cem@.... A zoom link will be sent prior to the event. If you have already registered, we ask that you check whether you have received the link and added the event to your calendar.

In order for us to begin the online conference promptly at 8:30AM EST, we ask that you log on early (the Zoom will open at 8:15AM EST).

Please contact Maxim Pike Harrell (mpikeharrell@...) with any questions.

Learn more about the Creating Emerging Markets project on CEM's website.

On 21 Jan 2023, at 23:15, Bart Verheijen <bart.verheijen@...> wrote:

Thanks Chris for the video, that was really useful and insightful and provided more detail to ROCK and its different uses.

Bart Verheijen
+31 6 19 342 603

Op za 7 jan. 2023 om 15:32 schreef Chris Collison <chris.collison@...>:

Hi Bart,
Building on Nick and Rupert’s points re ROCK, here is a 20 min video interview with Carla Newman, a one-time ROCK interviewer at Shell. Worth a watch – courtesy of a roundtable event organised Patrick Lambe‘s Straits Knowledge.




From: <> on behalf of Nick Milton <nick.milton@...>
Date: Saturday, 7 January 2023 at 13:28
To: <>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer

Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc)



Nick Milton
Knoco Ltd 
mobile +44 (0)7803 592947

email nick.milton@...


twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

"Ambition without knowledge is like a boat on dry land."  
--Mark Lee



From: <> On Behalf Of Bart Verheijen
Sent: 07 January 2023 08:47
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer


Martin and Rupert,


I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). 

They were then interviewed by a few young (potential) employees from different departments (R&D; marketing; etc). 

The written reports of these interviews are stored, but mostly the 'stories' lived on in the young employees.




Bart Verheijen
+31 6 19 342 603



Op za 7 jan. 2023 om 06:51 schreef RupertLescott <rupertlescott@...>:

Hi Martin,
The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure.
Also, Dorothy Leonard has done a lot of work in this area; look her up and say hi from me if you make contact.

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