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Agree with Neil... so many definitions, so little agreement.
I have actually had my organizational/social network maps used as
knowledge maps -- when we map who goes to whom for expertise/
assistance/opinion on topic/domain X? We have done these maps by
product/service line and looked at various angles of knowledge
application: technical/installation/use -- who you go to for tech
assistance on product X may not be the same person who is
knowledgeable about the use of the product or it's installation process.
Also social network maps help define who *actually* shares their
knowledge... we find smart/experienced employees that do not allow
their knowledge to be "easily harvested" by management or colleagues.
On Aug 24, 2009, at 12:22 PM, Neil Olonoff wrote:
Hi Matt –
Several years ago I spent some time researching the concept of
“knowledge maps,” and I reached the conclusion that there is no
definitive definition of the term, nor is there any common
understanding of what knowledge maps are intended to do.
The term sounds fascinating to me; I always felt that if a map
portrays the terrain, then a knowledge map must portray, and point
to, knowledge. But it seems everyone has a different idea of what
that might look like. For example the people who equate knowledge
map with mind maps or concept maps – I have trouble understanding
that particular use.
I would invite comments from others – what do you think a knowledge
map is, and does?
Neil Olonoff email@example.com
Lead, Federal Knowledge Management Initiative,
Federal KM Working Group hosted at http://KM.gov
Office: 703.614.5058 (US Army HQDA, G-4/Contracted by Innolog)
Mobile: 703.283.4157 (Disabled during working hours)
Personal profile: http://www.linkedin.com/in/olonoff
Blogging at http://FedKM.org
On Mon, Aug 24, 2009 at 12:44 AM, Matt Moore
I am interested in knowledge mapping exercises that organisations
have engaged in (& apologies to Stan for cross-posting, there is a
The key things I am after are:
- What the purpose behind the exercise was.
- What techniques were used.
- What the outputs looked like (obviously there may be
confidentiality issues here).
- What was then done with the outputs & what impact they had.
I'm currently doing some work with a client who have different
groups all producing things they call "knowledge maps". Each group
are doing this for different reasons & using techniques - and hence
getting different outputs.
While I encourage then to focus on the "why", it's tweaked my
curiosity & I'd like to see other examples of these things.
I may produce a "knowledge map gallery/atlas" if I get sufficient
responses (& obviously confidential responses won't go in that).
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