Re: Knowledge Workers? #workplace

Tiffany Tyler

In reference to the knowledge in a secretary or other support staff, I think that "surprise" is (should be) a big wakeup call to managers.  Support staff hold all kinds of tacit knowledge that keeps the enterprise running.  If you do an organizational network analysis as part of your loss risk, or any other KM project, you find those "hidden" critical points in EVERY organization.  My personal favorite was a mailroom supervisor.  I  have found many of my previous clients resistant to the idea of including support staff in KM exercises until I do a small test.

"What would happen to this department if (X) left for 60 days?"

Tiffany Tyler
Human Capital Specialist
Resources Global Professionals

On Tue, Apr 6, 2010 at 8:07 PM, <murphjen@...> wrote:

John has attended many of our KM sessions at HICSS and I've had the pleasure of conversing.  Our group at HICSS tends to agree with John only in a reverse way, we just consider everyone a knowledge worker to some degree.  A few months ago I mentioned my knowledge loss risk process and the funny thing when we piloted it was that the long term executive secretary scored very high on the potential to be a loss of knowledge should she leave, it kind of surprised the clients...murray
In a message dated 4/6/2010 12:34:43 P.M. Pacific Daylight Time, fred@... writes:
John Seely Brown is one of the authors of a very interesting piece at this link:

It calls into question the validity and utility of identifying people as knowledge workers.

Fred Nickols

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