Philly Job Opportunity - Global Accounts Knowledge Specialist #jobs


Global Accounts Knowledge Specialist - PHI000HC

Mercer is a leading global provider of consulting, outsourcing and investment services, with more than 25,000 clients worldwide. Mercer consultants help clients design and manage health, retirement and other benefits and optimize human capital. The firm also provides customized administration, technology and total benefit outsourcing solutions. Mercer¡¦s investment services include global leadership in investment consulting and multimanager investment management.

Mercer¡¦s global network of more than 20,000 employees, based in over 40 countries, helps ensure integrated, worldwide solutions. Our consultants work with clients to develop solutions that address global and country-specific challenges and opportunities. Mercer is experienced in assisting both major and growing, midsize companies.

The company is a wholly owned subsidiary of Marsh & McLennan Companies, which lists its stock (ticker symbol: MMC) on the New York and Chicago stock exchanges.

Job Description
Mercer's Global Accounts program is designed to focus additional investment and resources on the largest clients that demand a truly global approach to relationship management and seamless global service. Global Accounts provides support directly to Global Relationship Managers (GRMs) by developing communications, tools and processes, and learning resources for global clients, global relationship managers and their global teams. The Global Accounts team is advised by the Global Accounts Advisory Team, chaired by Mercer's global head of Regions and including representative GRMs. Managers.

The Global Accounts Knowledge Specialist will:
„X Manage the creation and delivery of knowledge focused on global relationship management and Mercer's value proposition; "knowledge" includes newsletters, best practice tools and processes, case studies and other communications, as well as internal websites
„X Promote sharing and utilization of knowledge by creating links between operational processes and the creation of and the access and use of knowledge
„X Ensure knowledge-related projects are managed and delivered as expected with appropriate communication to the GRM and broader Mercer community
„X Recommend, design and manage approaches to leveraging technology in support of knowledge sharing and utilization and collaboration
„X Monitor the use of knowledge assets and measure and report on the value of knowledge
„X Manage compliance with Mercer's KM standards
„X Work directly with GRMs to develop and review global account plans, including analysis and communication of trends and themes across the portfolio
„X Support special projects defined by the GA Advisory Team, such as global relationship manager training (townhalls, in-person events, etc.)

There will also be opportunities to work on projects within Global/Regional Market Development and across functions (e.g., Sales, Marketing, Commercial Effectiveness)

„X Strong business orientation with 3 - 4 years of business experience; knowledge management experience a strong plus
„X Strong written communication skills and the ability to translate complex issues to the end user community in laymen's terms
„X Experience driving knowledge management initiatives and managing the day-to-day operations associated with knowledge management.
„X Ability to work well in a dynamic, fast-paced environment, juggle tasks and priorities deadlines
„X Motivated and flexible team member with ability to manage coordination across virtual team members
„X Self-confident and comfortable working with senior relationship managers and business leaders and able to build, establish, and maintain a strong working relationships
„X BA/BS degree required, MBA or knowledge management certification a plus
„X Proficiency in Microsoft Office, with demonstrated expertise in Word, Excel, PowerPoint and Outlook; experience related to Mercer's systems preferred

Denise Bell, PHR, Sr. Associate, Recruiting - WCC/Marketing
Mercer | 155 North Wacker Drive, Suite 1500, Chicago, IL 60606, USA
Office +;1 312 917 9414 | Mobile 708-714-7741 |
Fax +;1 312 917 8990

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