Tom Short <tman9999@...>
Neil -toggle quoted messageShow quoted text
Here is a good article highlighting some metrics and approaches at Accenture:
I have developed a variety of different scorecards/measurement frameworks for various KM and related initiatives. One of my favorite metrics for CoPs is based on social network analysis (SNA). It's a longer-term metric that is based on measuring the change in density and scope of connections within a CoP. You use SNA to create a baseline for a CoP, then conduct an SNA again six months to a year later. Changes in density, strength scores, and breadth become possible indicators of CoP effectiveness/activity. As a control you can go a step further and conduct an SNA for a similar group of employees who are not engaged in a CoP.
Good luck with your effort - are you going to share what you learn??
--- In firstname.lastname@example.org, Neil Olonoff <olonoff@...> wrote: