Re: KM Staffing case #value #governance

Stan Garfield

You will need to have at least one knowledge manager to lead the KM initiative.  Knowledge management is everyone's responsibility, not just the work of knowledge managers.  But knowledge managers are needed to raise awareness, align knowledge actions with business priorities, promote a knowledge sharing culture, engage senior leadership, manage the infrastructure, and support all knowledge workers.

A knowledge manager should be assigned to lead the KM efforts of an entire organization, or any group within an organization.  In this role, they will be the KM leader for their group.  In the ideal case, this is a full-time job, but in some cases for smaller groups, it may be a part-time role.

A KM leader needs to perform the following tasks.

1.     Improve business results by institutionalizing a knowledge sharing culture.  With the help of the senior executive and the other leaders in the organization, take steps to achieve a positive culture which rewards caring, sharing, and daring.


2.     Define, maintain, and execute the KM implementation plan for the organization.  This is the overall program plan for the KM initiative.


3.     Define, communicate, and implement people, process, and technology components for learning, sharing, reusing, collaborating, and innovating.  These are the core elements that enable the KM program.


4.     Define KM measurements and rewards for the organization and KM goals for all relevant members.  This aligns individual and organizational objectives.


5.     Report regularly on the organization's performance against KM metrics.  This lets the leadership team know how the program is progressing.


6.     Implement action plans for people, process, and technology projects.  These are the detailed implementation plans for each project leader.


7.     Lead the organization's KM teams.  These include the program staff, the core team, and the KM community.


8.     Manage the organization's KM communications.  This keeps all users informed on the program.


9.     Actively participate in communities.  Model the desired behaviors by being visible as a leader and member of multiple internal and external communities.


10.  Network with other KM Leaders.  Demonstrate the use of social networks to stay current in the field of knowledge management.

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