Hello Matt -
At PG&E I was hired to address the "aging workforce" challenge - not
an uncommon one in the utilities industry, as it turns out.
As a "sociological" (vs technological) KM practitioner, I came in
here with some pretty strong views as to the degree to which I/T
would play a role in our solution.
So far I have been able to develop a set of tools aimed at
identifying and, to a lesser extent, transferring
knowledge/experience from a departing SME to whomever is available
to "catch" it - with an emphasis on effecting said transfer while
the SME is still here. This is a different strategy than the
capture/store/reuse approach that was taken before I came onboard.
So far it seems to be working well, although we are still in proof-
of-concept phase, more than enterprise rollout. That is in the
works, however, and I remain optimistic.
--- In firstname.lastname@example.org, "laalgadger" <laalgadger@...>
applied to these issues. Many of these things fall under HR butI'm
after examples where HR & KM people have worked together (or evenbit
of background on...