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I was recently involved in the implementation of a Virtual Agent/Chat-Bot for an insurance company. Here are just a handful of things you’ll want to consider…
I hope this helps.
Frank Guerino, Managing PartnerThe International Foundation for Information Technology (IF4IT)
From: SIKM Leaders <sikmleaders@...>
Reply-To: SIKM Leaders <sikmleaders@...>
Date: Wednesday, January 25, 2017 at 8:09 AM
To: SIKM Leaders <sikmleaders@...>
Subject: [sikmleaders] Re: Any Experience Here with Virtual Agents/Chat Bots?
Picking up a 8 year old conversation just proves that this community can provide true value!
My present company is now, too, looking into setting up a chatbot in order to help ease findability and give a sense of direction to our very large SharePoint environment, help desks, etc. to (initially) new comers and their managers. From a KM perspective, my concern lies in the already present missing links in how our data is managed, searched, discovered, analyzed and leveraged to promote business objectives, but I do believe this is a great starting point.
If any of you have experience or can add to the list of questions I should be asking (new territory), that would be great!
Thanks in advance.