Fully agree. Chatbots are definitely hitting 'peak hype' and it's sounding like a classic IT-driven project to me.
Being more charitable, I can see four reasons to choose chatbots over other existing interfaces:
Not all of these are equally compelling but I think they are
legit in the right circumstances. It would be nice to know which
of these IT has in mind :)
==================================== Stephen Bounds Director & Principal Consultant knowquestion Pty Ltd E: sb@... M: 0401 829 096 ====================================
On 26/01/2017 2:03 AM, Robert Bogue rbogue@... [sikmleaders] wrote: