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I liked the concept, and it can be applied internally as KPIs for KM activities. But not sure how HR can think about it in terms of calculating employees productivity (Given that they want to assign number of hours to each activity, same as in production lines related measurements )
From: "Stephen Bounds km@... [sikmleaders]"
Sent: Tuesday, 7 November 2017, 16:28
Subject: Re: [sikmleaders] Calculating KM employees' productivity
This comes out of the social media space, but I believe it is still highly relevant to KM. My recommendation is to implement some form of relative return on investment measure (RROI). In other words, you should be looking to:
This still requires agreement that there is an intrinsic good in performing these behaviours. If you are missing even that level of buy in then you need to do some sort of modelling of the benefits of KM. I'm not a fan of the "X minutes saved per transaction" approach as a rule. More often organisations will be more convinced by arguments of risk reduction or innovation harvesting through improved decision-making.
If you have a reasonably high volume process which can demonstrate a link to better KM, you can use a Monte Carlo to demonstrate benefits by simulating the expected change in system variable and financial outcomes. For example:
==================================== Stephen Bounds Director & Principal Consultant knowquestion Pty Ltd E: sb@... M: 0401 829 096 ====================================
On 7/11/2017 6:36 PM, soharadwan@... [sikmleaders] wrote: