Actually, back in the 90s my whole dissertation was on identifying the components of a stealth KMS/OMS (yes in the 90s it wasn't automatically KM, it was also Organizational Memory). The conclusion is that knowledge happens (yes I got flack for phrasing it that way) but the key finding is that an organization will find a way to use knowledge and is using knowledge, even if there are no KM professionals/consultants around. The way to help these organizations is to help them recognize the stealth processes they've established and to formalize them when appropriate but by all means recognize them. I've seen KM consultants do more harm then good because they did not recognize how the organization was already using knowledge and forced them to do it their way. I watched a leading KM consultant destroy the KM initiative in a large engineering organization (actually saw it done twice) because they convinced the organization they knew best and changed everything with the result that the rank and file refused to follow the changes.toggle quoted messageShow quoted text
So what does this mean for the standard? It must recognize native approaches that already exist and not force companies to abandon them or instantly change, otherwise the standard will do more harm than good....murray jennex
From: Stephen Bounds km@... [sikmleaders]
Sent: Wed, Jan 3, 2018 2:57 pm
Subject: Re: [sikmleaders] ISO 30401 - KM standard draft available
To reply to my own email ... I realised that you may be referring to the presumption of "audit-to-consult" as product placement. You then write:
To play devil's advocate, can any of these reasonably be called a "knowledge management system" (as distinct from being knowledge management)?
The idea of a KMS is the scope of the standard, after all. What you describe are not really systems in their own right, but rather ninja interventions to an existing system.
==================================== Stephen Bounds Executive, Information Management Cordelta E: stephen.bounds@... M: 0401 829 096 ====================================
On 4/01/2018 9:47 AM, Chris Collison chris.collison@... [sikmleaders] wrote: