Bernadette Boas <bernadette.boas@...>
not sure of the tool you are using, but downloads, hits, visits, -0- search results, etc. should be common metrics captured by a content/km/document portal/repository application. It is unfortunate that yours does not provide it
Measuring actual 'reuse' of downloaded tools is often not available, since it is believed that once a user downloads to their desktop the application loses linkage to the asset (unless you are using check in/out). But again customizing proprietary means of measuring inference of reuse should also be available.
You would have to measure the cost of reporting to the value of the information toward usage - which is critical.
Linda Hummel could provide you additional detail around this as well.
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