Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits and downloads? #value #metrics

Bernadette Boas <bernadette.boas@...>

not sure of the tool you are using, but downloads, hits, visits, -0- search results, etc. should be common metrics captured by a content/km/document portal/repository application. It is unfortunate that yours does not provide it
Measuring actual 'reuse' of downloaded tools is often not available, since it is believed that once a user downloads to their desktop the application loses linkage to the asset (unless you are using check in/out). But again customizing proprietary means of measuring inference of reuse should also be available.
You would have to measure the cost of reporting to the value of the information toward usage - which is critical.
Linda Hummel could provide you additional detail around this as well.

Bernadette Boas

To: sikmleaders@...
From: katrina.pugh@...
Date: Wed, 9 Jan 2008 16:15:51 -0500
Subject: [sikmleaders] Does anyone have tool for cleaning reporting documentum (doc mgt system) hits and downloads?

Hi, all –

We need to report the ROI for our entire knowledge management system. At present, the tools of collaboration and document management are loosely coupled. People will click through the web interface (which we can track) but access "certified" knowledge in the document management system.

I would like to calculate the likely reuse value based on the number of actual downloads (and search results) in Documentum, but the challenge is that I'm hearing that "the tool was not made to do that type of reporting." The developers say that this would require capturing and storing the log file (very very big), and then writing code to do siphon of our counts and metadata, and then generate reports off of it.

That seems like unusually big expense for something that would seem to me to be a very common problem among knowledge managers looking to measure the impact of document management repositories. Has anyone seen or built a tool to do this?




Katrina Pugh
VP, Knowledge Management
IT Center of Excellence
Fidelity Investments, Personal and Workplace Investing
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