Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits and downloads? #value #metrics

Bernadette Boas <bernadette.boas@...>

Very interesting and definitely warrants a review. Thanks

Bernadette Boas

To: sikmleaders@...
From: TPangakis@...
Date: Tue, 15 Jan 2008 21:00:06 -0500
Subject: Re: [sikmleaders] Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits

Hi all,

Kate and I have been exchanging e-mail about Omniture SiteCatalyst for traffic monitoring of access points.  To summarize: Adding some JavaScript to web pages (assuming a license with Omniture, of course), enables the sending of user data to a comprehensive data warehouse.  Through path analysis, you can determine WHAT users choose and, applying skills and experience - you (the knowledge analyst) can theorize WHY they chose it and WHERE the gaps are, for a particular subset.


Tara Pangakis
, PMP to HP
Systems Documentation, Inc.
(978) 821-5038

-----Original Message-----
From: Valdis Krebs com>
Sent: Wed, 9 Jan 2008 7:01 pm
Subject: Re: [sikmleaders] Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits

This is starting to sound like "The Social Life of Documents" -- who
used what to create what-else for who-else?

Re-use is a vote of value for the document and the person/people who
created it.

Valdis Krebs

On Jan 9, 2008, at 6:10 PM, Bernadette Boas wrote:

> John,
> a question
> I fully agree that the success stories and best practices that can
> be shared is a much more valuable way to measure the value the
> investment is making to the business. And that hits, visits,
> searches, etc. do not tell you that; though they at least ensure
> adoption and usage.
> However, I have also had many people wanting to understand 'reuse'
> of the documents made available, not to necessarily justify the
> direct KM investment, but to ensure that the tangible IP knowledge
> that is being provided (shared, stored, etc.) is of value; therefore
> assuming it is being used to improve the business. That said,
> unfortunately 'downloads' does not guarantee that the things being
> downloaded are of true value of quality, completeness, etc... And
> ratings and feedback are often viewed as subjective.
> Have you found any effective means of measuring true 'reuse'?
> Bernadette Boas
> To:
> From:
> Date: Wed, 9 Jan 2008 21:55:47 +0000
> Subject: [sikmleaders] Re: Does anyone have tool for cleaning
> reporting documentum (doc mgt system) hits and downloads?
> Kate,
> I would encourage you to look for additional methods to demonstarte
> the value of knowledge sharing and collaboration. We do have
> extensive usage statistics, but concentrating on them diminshes the
> value of people-to-people connections. The usage metrics also tend
> to drive to a cost savings perspective rather than a value generation
> view.
> We use our usage metrics to demonstrate the level of activity in the
> tool, and use success stories to convey the value being generated.
> Regards,
> John McQuary
> Vice President
> Knowledge Management and Technology Strategies
> Fluor Corporation
> One Fluor Daniel Drive
> Sugar Land, TX 77478-3899
> 281-263-2533 (w)
> 281-263-2101 (f)
> --- In, "Pugh, Katrina"
> ...> wrote:
> >
> > Hi, all -
> >
> > We need to report the ROI for our entire knowledge management
> system. At
> > present, the tools of collaboration and document management are
> loosely
> > coupled. People will click through the web interface (which we can
> > track) but access "certified" knowledge in the document management
> > system.
> >
> > I would like to calculate the likely reuse value based on the
> number of
> > actual downloads (and search results) in Documentum, but the
> challenge
> > is that I'm hearing that "the tool was not made to do that type of
> > reporting." The developers say that this would require capturing and
> > storing the log file (very very big), and then writing code to do
> siphon
> > of our counts and metadata, and then generate reports off of it.
> >
> > That seems like unusually big expense for something that would seem
> to
> > me to be a very common problem among knowledge managers looking to
> > measure the impact of document management repositories. Has anyone
> seen
> > or built a tool to do this?
> >
> > Thanks
> >
> > Kate
> >
> >
> >
> > Katrina Pugh
> > VP, Knowledge Management
> > IT Center of Excellence
> > Fidelity Investments, Personal and Workplace Investing
> > 400 Puritan Way M3J
> > Marlborough, MA 01752
> > (O) 508 357 3236
> > (M) 781 258 0920
> > katrina.pugh@...
> > Email <mailto:katrina.pugh@...> Confidentiality Notice: The
> > information in this email and subsequent attachments may contain
> > confidential information that is intended solely for the attention
> and
> > use of the named addressee(s). This message or any part thereof
> must not
> > be disclosed, copied, distributed or retained by any person without
> > authorization from Fidelity Investments.
> >
> Watch “Cause Effect,” a show about real people making a real
> difference. Learn more

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