Re: Evolution of KM 2 AI #AI
Hi Karim,toggle quoted messageShow quoted text
I second what Douglas said about identifying the problem you're solving. You asked for advice on meeting your goal and management expectations, but I'm not clear about what these are from your message. Can you clarify? What is the business value and outcome expected from these actions?
If I may offer my perspective...Coming from tech where I run KM from digital workspace experience group, I view us knowledge managers as product managers where our product is about knowledge and our organizations are our customers. With this framing, what is the most compelling market problem (your market being the people in your organization that will be impacted by KM) you're solving that will want to make your customers buy your product? Will it fly off the shelf? Have you done user interviews and competitive analysis, for example, to understand what is needed, what aligns with org objectives, and where you would have the distinctive advantage to be doing this work and offering a "product"?
With all of this, you will be able to more easily prioritize and focus on actions that will meet customer objectives and buyer objectives (i.e. management). You'll also be able to show the business value along the journey.
I hope this helps!
On Sat, Mar 2, 2019, 5:50 AM Douglas Weidner douglas.weidner@... [sikmleaders] <sikmleaders@...> wrote: