August 2019 SIKM Call: Tom Stewart - Service design, knowledge management, and the art of customer delight

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Stan Garfield #6615 Edited TO: SIKM Leaders Community Today we held our 168th monthly call. Here are the details: August 20, 2019 SIKM Call: Tom Stewart on Service design, knowledge management, and the art of customer delight Slides https://www.slideshare.net/SIKM/service-design-knowledge-management-and-the-art-of-customer-delight Recording https://fccdl.in/7CG2piWii2 Profile in Knowledge https://www.linkedin.com/pulse/thomas-stewart-profiles-knowledge-stan-garfield/ Book www.woowowwin.com Report Card http://woowowwin.com/report-card/#/1 Get your GPA: www.woowowwin.com/report-scorecard Thanks to Tom for presenting, to Kate Pugh for her question, and to those who attended. Please continue the discussion by replying to this thread.
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