In relation to your answer to question 1 below, you mention that you
try not to leave any questions unanswered. Very good but of course
some of them must still be left without an answer, and others will
get an answer but not necessarily the best one (from the best expert)
it could have got internally.
My point here is that you are in effect relying on the "experts" with
an answer to connect and read the question. Your KM system has a
large user base but not everyone is using it regularly enough to
always stumble on the questions they can answer. Am I correct?
If yes, then would a next step potentially be to implement a solution
that would enable people to connect to the right experts for a given
--- In firstname.lastname@example.org, john.mcquary@... wrote:
patterns (e.g., areas of knowledge that may be critical tolines
of - do we know what we don't know?)?the
communities on responding to questions within 48 hours. Mostquestions
have multiple responses within 24 hours. Due to the complexity ofmany of
the questions, it would take a significant effort to analyze eachquestion
for completeness of the answer. Also, our underlying theme isconnecting
people to people and this is often necessary with forum questionsto gain
additional information and context to complete the answeringprocess.
nature. If the subject matter experts are spread across the globe,then we
need to let the earth spin on its axis twice. First to get theinitial
responses, and a second time in case there is some dissention in the[...]
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