Re: Creating Online KM Course - Requesting Input #KM101 #learning

Chris Collison

I agree Brett,  KM is a team contact sport!

My 2-day programme usually has a 2-hour experiential exercise which incorporates:

  • Build
  • Identify lessons
  • Package learning as a product for others
  • Exchange and Assist
  • Learn from already documented guidance/good practice guides
  • Build again and measure improvement
  • Reflect in plenary and translate to the real world

I have adapted it so that they work in a Zoom breakout with Miro/Mural, and remotely coach/advise one member of the group who has the materials.  They and then collectively review and combine the learning. 

It’s not quite as involving, as not everyone ‘gets their hands dirty’ – but the frustrations of explaining/communicating clearly are amplified  - which adds a new dimension for the reviewing.


So it’s still do-able – the whole 2-days is ‘live’ and interactive.  It needs some pre-planning.  If you want to ensure a level playing field, then you might need to send a ‘materials pack’ out to some of the group members beforehand.


Alternatively – find a digital task/game to collaborate on (talk to a teenager!).

Somehow though, getting adults to wrestle with physical materials is always a good leveller!





t: @chris_collison





From: <> on behalf of Brett Patron <longtabsigo@...>
Reply-To: "" <>
Date: Saturday, 6 June 2020 at 13:56
To: "" <>
Subject: Re: [SIKM] Creating Online KM Course - Requesting Input #kmers


The main problem i see with online KM classes stems from the inability to do practical exercises or group work. 


Zoom and Miro, for example, are fantastic tools which, used effectively,  render pretty decent training effects. 


But KM is about people and a lot value comes from the comradery of connection.  Not just over coffee but achieving a result through collaboration. 


Yes, I get that we are transitioning to a new paradigm. That is good. And having just done CKM virtually with KMI, I've seen how online KM training can succeed. This experience reinforces my belief that effectively using the right tools for good practical exercise is vital for an online KM course to be useful. 



Brett J. Patron, CKM
Knowledge Management Specialist (Dept of Air Force Civilian)

Joint Enabling Capabilities Command
Joint Planning Support Element
Naval Station Norfolk, VA  23511



On Sat, Jun 6, 2020, 8:02 AM Pavel Kraus <p.kraus@...> wrote:

Hi Cindy,

I am using our SKMF 3 Sphere Model for basic KM trainings. It is useful for beginners, as it clarifies the perspective of knowledge and information and how they intersect. It links both to the capacity to act. We have also put many of current KM techniques alongside the spheres. This gives additional clarification. The terminology is based on the 2020 DACH Glossary:

The 3 Sphere Model simplifies the discussions about what knowledge management deals with and what tools belong to what. More information you find on my website:

With Edwin K. Morris we have created a short video about it:


Dr. Pavel Kraus
AHT intermediation GmbH
Churerstrasse 35
8808 Pfäffikon
+41 79 396 55 35
Präsident SKMF


Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

  • I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
  • What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!


Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting 


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