Re: Creating Online KM Course - Requesting Input #KM101 #learning

Douglas Weidner


We had a two-day Showcase this year, but just before Covid-19 hit.  We expect another by next year

Yes, I'd be glad to serve as an SME to be interviewed.

But, my present focus is on research results that indicate the most powerful, proven techniques that should be added to the KMBOK™ - KM Methodology, and the next generation of maturity models (MATURE™).. Both may be too advanced for a beginner's book.


Douglas Weidner
Chief CKM Instructor
KM Institute.

On Sat, Jun 6, 2020 at 4:28 PM Cindy Young <cjbutler97@...> wrote:

Yes. I am also working on writing a book for the beginning KMer. I know that SIKM has a lot of authors of KM books and I believe there is room for one that would complement the course. I've written chapters in three different books, but a full book is a lot so I am working with someone on the proposal and marketing side.  My website is relatively new (, but the chapters I have written are listed below for various areas of interest. I will definitely keep you at the top of my list. I spoke at the KM Showcase last year so if you have it in person again maybe we can talk about it there for a few minutes. I am also looking to have interviews with KM experts. Would you be open to participating in this for the course and the book?

Chapter 3: Using Leadership to Improve Firm Performance Through Knowledge Management from The Refractive Thinker®: Volume XI: Women in Leadership (2016)

Chapter 4: Ensuring Prosperous Knowledge Flow from the Silent Generation Through Generation Z from The Refractive Thinker® Vol XVII: Managing a Cultural Workforce: The Impact of Global Employees (2019)

Chapter 4: Preventing Wastes of Project Costs and Schedules Using Purposeful Knowledge Management from The Refractive Thinker®: Volume XVIII: Project Management: Strategies to Enhance Workflow and Productivity (2020)

On Sat, Jun 6, 2020 at 3:56 PM Douglas Weidner <douglas.weidner@...> wrote:
Hi Cindy,

I didn't think you wanted to create a cert course, but was just cautioning you that any course would not be trivial to create.

But, if you do, then the next task is how to market it.

Have you thought of writing a KM book instead or as well? You said you wrote a chapter for a PM book.

If you create a course, how about doing both - create once, use many.

If you decide on a book, you'll need a publisher and the KM Institute will add KMI Press this year, focusing obviously on KM.

Best wishes whatever you do. 
But do something...everyone needs a purpose.


On Sat, Jun 6, 2020 at 12:22 PM Cindy Young <cjbutler97@...> wrote:
Douglas, Brett, et al,

Thank you and all for your input.  I'm not looking to build the course to certify individuals. I am not doing this in response to COVID-19.  I started this awhile back, but shelved it because my time was limited writing a chapter in a PM book. Now, my time is more open. My background in KM is based on 23-years of military service which is why I believe in KM as a team sport as Brett stated. At my first post-Navy company, I became a contracted knowledge manager for four years and experienced the side of the world that believed if it were on SharePoint, it was good enough. I also wrote my dissertation on KM and innovation on how they affect firm performance. That's never been good enough for me.  I want to create a program where people who need to learn quickly about KM basics to get them set up for their job where they can help their business grow.  I also want to create a program where the C-suite can reach out and get their new KMers in a course that will give their employees the confidence to do their best whether it's for an organization's internal support or for external customer service. I am sure it's not new that there are organizations and employees out there who need this. That's why I am looking at a basic course.  Again, not a certification course or an end-all-be-all course. This is why I reached out to all of you. Because you all started out like I did knowing nothing and can look back with 20/20 vision knowing what would have truly helped you. 

Have a great weekend everyone!


On Sat, Jun 6, 2020 at 11:59 AM Douglas Weidner <douglas.weidner@...> wrote:
Brett, Cindy

Brett, congratulations on your new CKM designation.

As you know, and others designing such training should know (Cindy), our CKM program was not just created/assembled due to Covid-19, but was actually started in 2019 to be a third delivery mode. In other words, developing a robust virtual course is by no means trivial.

Covid-19 expedited the design and enrichment process, which should include best practice processes (pre-, in- and post-class), as well as the curriculum content, and of course experienced KM trainers  Trainer experience means both training skills but also extensive KM experience to enrich the lecture components with their own real-life stories and compelling case studies.

Importantly, the virtual mode was not created from scratch, but transformed based on our 20 year evolution with our existing, week-long  F2F CKM (since 2001), and self-paced eCKM (2007).

In that two-decade evolution, we came to understand the importance of exercises (learn-by-doing), and in particular what exercise could in total be the foundations of a complete KM Strategy.  We call the process the KM PRACTICUM™. Certificants rate and confirm the criticality of each PRACTICUM exercise and their own mastery at graduation. 

Here's another lesson learned. Students can't just do such exercises in a vacuum, but need sufficient prerequisite learning as foundational, enabling knowledge. So, we use the Flipping concept as well, where we leverage our pre- and post-class eCKM and Resource Book Study Notes to enably much more focus on the in-class exercises. 

Cindy, best wishes and welcome to the world of KM training and certification.

Douglas Weidner
Chief CKM Instructor
KM Institute

On Sat, Jun 6, 2020 at 8:56 AM Brett Patron <longtabsigo@...> wrote:
The main problem i see with online KM classes stems from the inability to do practical exercises or group work. 

Zoom and Miro, for example, are fantastic tools which, used effectively,  render pretty decent training effects. 

But KM is about people and a lot value comes from the comradery of connection.  Not just over coffee but achieving a result through collaboration. 

Yes, I get that we are transitioning to a new paradigm. That is good. And having just done CKM virtually with KMI, I've seen how online KM training can succeed. This experience reinforces my belief that effectively using the right tools for good practical exercise is vital for an online KM course to be useful. 


Brett J. Patron, CKM
Knowledge Management Specialist (Dept of Air Force Civilian)

Joint Enabling Capabilities Command
Joint Planning Support Element
Naval Station Norfolk, VA  23511

On Sat, Jun 6, 2020, 8:02 AM Pavel Kraus <p.kraus@...> wrote:
Hi Cindy,

I am using our SKMF 3 Sphere Model for basic KM trainings. It is useful for beginners, as it clarifies the perspective of knowledge and information and how they intersect. It links both to the capacity to act. We have also put many of current KM techniques alongside the spheres. This gives additional clarification. The terminology is based on the 2020 DACH Glossary:

The 3 Sphere Model simplifies the discussions about what knowledge management deals with and what tools belong to what. More information you find on my website:

With Edwin K. Morris we have created a short video about it:


Dr. Pavel Kraus
AHT intermediation GmbH
Churerstrasse 35
8808 Pfäffikon

+41 79 396 55 35

Präsident SKMF
Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

  • I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
  • What concepts for beginners would best help them get set up for success?
Thank you for any and all feedback!


Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting 

Dr. Cindy Young, PMP, LSS MBB, CMQ/OE

Dr. Cindy Young, PMP, LSS MBB, CMQ/OE

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