Re: Knowledge recognition technologies #tools

Stephen Bounds

Hi Douglas,

I wouldn't be quite so cynical about human nature. What Pavel describes seems nearly inevitable to me without some forethought and planning -- perhaps we might call it 'knowledge system engineering'?

All 'grassroots' information systems (that is, those that grow without explicit top-down management directives) exist because of a simple equation: that the value achieved from retrieving information is less than the cost required to store and access it.

However as a system grows in size and complexity we face an inevitable trade-off: do we increase the cost of access (an increased time to search and find what you're looking for), or the cost of storage (by requiring better metadata and organisation)?

If we socialise the increased costs, those who only marginally value the benefits of the system will stop using it. Information managers often try to address the increased cost of access by increasing the cost of storage -- for example, by adding a mandatory metadata entry screen to the system. This is generally a false economy and just adds friction for those people who are adding the most value -- the contributors.

On the other hand, dedicating a librarian or other devoted resource to management of the system becomes a corporate overhead, creating a much more explicit (financial) cost/benefit to justify. Since information systems are prone to being under-valued due to psychological distancing, it is typically necessary to educate people about the system's benefits on an ongoing basis.


Stephen Bounds
Executive, Information Management
E: stephen.bounds@...
M: 0401 829 096
On 10/06/2020 9:33 pm, Douglas Weidner wrote:

Hi Pavel,
Great and simple article - right to the sad, but true, point: 

"So what would be needed to keep everybody happy? This is what nobody wants to hear. Namely, some type of agreed governance, some guidelines for naming, rules how to structure the information. And the discipline to do it. This takes effort and logical work. Nobody wants to do this really."

The corollary might be: It's not the tool, but rather the process around it.  In other words, even a mediocre tool can be successful if properly tuned for an important purpose. But, alas, such tuning involves human commitment and effort and we are all too busy for that, it seems.

Douglas Weidner
Chief CKM Instructor
KM Institute

On Wed, Jun 10, 2020 at 4:01 AM Pavel Kraus <p.kraus@...> wrote:

I am wondering how this Guru will perform after one year when full of material and used by a multitude of users.

Or will it go the path of so many other applications that are cherished at the beginning and abandoned later due to information overload.

As I described in this article though, the next empty application is already around the corner :)

Best Pavel Kraus

hi Rahul,

Guru is simple, easy to integrate, and affordable.


Aprill Allen
Founder and Managing Director | Knowledge Bird
KM Consulting & KCS Training
M: +61 (0)400 101 961

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