Re: Integration of external content in KBase – what’s your view? #question
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Tatiana - at GE I led our KM stuff for the company and that included our digital library with many branches to that. The main content element of our digital library was about 5,000 technical journals and research / scientific periodicals that we purchased from consolidators like IEEE and many others. This was valuable external content that the company owned / purchased, but we were not taking full advantage of it since you rely on employees searching a specialized portal, etc....essentially you are counting on serendipity at that point. What we had in our favor was a business-focused set of 175 communities - each with a community-based taxonomy. So, what did we do? We used that taxonomy as a "lense" of sorts and surgically delivered individual articles through a customized webpart (SharePoint-based communities) per the areas of expertise / interest of members in each community - all based on matching terms from our taxonomies and the external articles. This way, we were surgically or precisely delivering external content that was way, way more relevant for our engineering workforce and others. These individual articles also showed up in a daily summary community alert email (every company has an email culture) - so knowledge workers could quickly read the article title and a short summary that we produced with some basic AI for each article. Folks loved it since they had highly relevant external content delivered on a "silver platter." The big boost was that we use this to share / teach all community members (and we had about 150,000 of them) about that valuable external content that we were purchasing company-wide. I often say - "all the smartest people in the world don't necessarily work for our company." This is just a cheeky way to say that an organization's borders need to be porous since you never know where optimal knowledge and expertise may come from.
Best - Dan
On Tue, Jun 9, 2020 at 7:21 AM Tatiana Gudilina <tata.gudilina@...> wrote: