Re: How are we managing the knowledge shared in this group? #expertise-location #profiles #curation

Stan Garfield

Chuck, thanks for your post. Here are my thoughts. What do you and the other community members think?

>How are we managing the knowledge shared in this group?

There are three main ways of making discussions more findable in our community:
  1. Maintain separate threads for separate discussions. That is why I moved your query to a separate topic. You can start a new thread by clicking "New Topic" in the left menu.
  2. Use understandable and easily-searched-for topics when starting new threads. In other words, avoid topics such as "Question" or other generic or ambiguous language.
  3. Apply unique hashtags to threads. Reuse existing hashtags as much as possible. Carefully and thoughtfully create new ones when needed.
There is a searchable database containing a list of previous monthly calls with links to the summaries of each call. Most slide decks are in SlideShare or in the files of this group. Recordings since 2016 are in Twitter chat transcripts are in Wakelet. All of these are linked to in the call summaries. There are other files, photos, and a wiki that also contain content.

>Have we given any thought to cataloging it, applying any tools to make it more useful and easy to navigate?

As community manager I do the following:
  1. Maintain the monthly call database.
  2. Add hashtags to threads as needed.
  3. Merge threads as needed.
All members are welcome to help catalog and curate the content in our community. If you know of tools that can help with this, feel free to try applying them to the threaded discussions. I have exported the conversations at the request of the community champions, and I am glad to do this for others. Lee Romero has worked with the exported data, so it would be good to connect with him to learn about his experience.

Specific suggestions for helping with curation include:
  1. Search the archive of messages for important keywords and apply hashtags to make the content easier to discover.
  2. Create wiki pages for key topics with annotated lists of links to relevant threads.
  3. Publish blog posts, presentations, and articles summarizing important discussions in our community.
>There’s a lot of experience and advice buried in the thousands of emails in

There a several ways to access the knowledge stored in this community:
  1. Search messages, files, photos, databases, and the wiki.
  2. Curate content by linking to it from blogs, articles, and other sites. I do this regularly in my blog posts.
  3. Add hashtags to previous threads. I did this today with the #value hashtag by searching messages for value, ROI, impact, and "business case" and tagging the threads I found.
>Not sure if we still also have access to the Yahoo group that preceded it.

All of the content from the Yahoo group was migrated to this group and is available and searchable. I manually updated all of the links to the monthly call summaries, files, photos, and attachments. Since our community was started in 2005, the only content that is unavailable are some of the recordings for past calls that were uploaded to DivShare and lost when that service ceased operations.

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