Re: Emotions & KM #emotions

Robert L. Bogue

Arthur –


I don’t equate social interactions with emotions directly.  There is definitely research on the increased retention based on group work but I’ve never seen that connected to emotions – I’d love to see resources if you have them.





Robert L. Bogue

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From: <> On Behalf Of Arthur Shelley via
Sent: Friday, October 16, 2020 8:57 PM
Subject: Re: [SIKM] Emotions & KM


Hello SIKMers,


I have been watching this thread with great interest and reflecting on the insights being shared. Yesterday I finished an article on the importance of social interactions in knowledge cocreation and learning (it will be published on an open source journal in December - will share the link here when available). 


There is a significant body of evidence to support the value of social interactions (and therefore emotions) to enhance the quality of learning. Although there are also some who argue against this, my own experiences in formal teaching, executive education and professional development practice have all reinforced this is critical. This is especially so after the formal parts of the learning have been completed, and as Murray highlights - the putting the learning into practice. Socialisation with peers in the application of the learning in practice helps to reinforce the learning and support the refining and extension of knowledge over time.  


Humans are social beings and this means that emotions influence what we do (either consciously for those with strong self-awareness, or subconsciously for those who are not so self aware). Subconscious bias is a good example of this. Who we Trust, and therefore share our knowledge with is another. For most people, Emotions have more impact on decision-making than logic (this is not new - refer Aristotles Rhetoric - Ethos, Pathos, Logos). 


When we interact socially we learn much more deeply than when we learn alone (both in formal learning and in our general life situations). This is because we share the diversity of perspectives on how we interpret the knowledge that is being shared (and who we receive that "insight/version" from, which determines whether we accept it or not). 


You can read more about this in there open access journals (acknowledging Murrays point that people don't read as much formal literature now)

here (free)

Applied Social Learning Ecosystems:


and here (not open, but can read abstracts free)

Arthur Shelley

Founder, Intelligent Answers

Producer Creative Melbourne


+61 413 047 408

On 17 Oct 2020, at 11:07, Matt Moore <matt@...> wrote:



"This work that we do in KM is very much dependent on the management behaviours and the measurements and KPIs that often provoke competition rather than collaboration."


Well said! I have had many conversations like this:

Manager: I want my people to collaborate more. Can you give me some software that will do that?

Me: What do you reward them for?

Manager: Individual performance.

Me: I see. Would you consider changing that?

Manager: No. Can't you just hurry up and give me the software?





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