Re: Information Professionals Wanted #jobs
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Hi Patrick and John,
I agree with Patrick that the success stories of KM can (sometimes, not always) be the small nuggets of gold in a dark pit of poor performance more widely across the organisation. I have found that sharing the failures can also be quite useful as they highlight what goes wrong and the impacts this can have. The fear of being embarrassed can be a wonderful motivator for those whose perception of their “position” is elevated. Although even this sometimes does not work. I remember advising of a series of risks that were likely to happen if the appropriate level of expertise was not built prior to a major milestone (with mitigating solutions). I was shouted down by the consulting partners on the project as being a “non-team player” and a pessimist. Management took the advice (and accepted the blind optimism) of the external consultancy party…
At the milestone, most of the highlighted risks happened (because the people responsible for the changed roles did not have the required knowledge to do them effectively). The milestone crashed the business and it lost $64 million in sales in the first month. The solution to the problem…? Hire another busload of employees from the consultancy business (at a cost less than 64 Million, but still requiring considerable unbudgeted allocation to be “extracted”). I guess I then understood what they meant by “non team player.” It appears I had chosen the “wrong team” to play with and misunderstood their purpose. The role of some consultants can be to create demand, and they certainly did that! We need to understand where the “knowledge” comes from and how credible their capabilities are and what their real motive is behind the advice they give.
It is good to have a range of stories to share that relate to a diversity of situations. Sharing something close to the bone, either as a positive or a negative, can be useful to influence stakeholders at all levels. Real examples are important and told truthfully, they can help influence decisionmakers – sometimes with optimism and at other times with a dash of pessimism (loaded with solutions to prevent the poor outcomes).
Mb. +61 413 047 408 Twitter: @Metaphorage
Author: KNOWledge SUCCESSion Sustained performance and capability growth through knowledge projects
Earlier Books: The Organizational Zoo (2007) & Being a Successful Knowledge Leader (2009)
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Patrick Lambe
Sent: Friday, 5 February 2021 1:05 PM
Subject: Re: [SIKM] Information Professionals Wanted
Hi John - of course I was speaking with the benefit of hindsight and also with tongue in cheek :)
The kernel of seriousness inside that was that whenever we turn something into a fad, the rhetoric always exceeds the reality, the stories we hear are filtered for the extraordinary, the disappointments are shuffled into the shadows, and so we only get the Hollywood version, which does not reflect the everyday encounters we suffer in the field. I think it is not unrealistic to attempt to be more truthful and unvarnished, no matter the sophistication of our implements. That’s the lesson I try to take to heart.