Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Chris Collison

Hi Jonathan,

Interesting report.  I am more persuaded by value created from accelerated onboarding than the piecemeal consolidation of hours (the 5.3 hours don’t all come in a convenient lump!).  I think people generally things to do in the ‘waiting time’ – some of which is productive, and some of which is a distraction which is good for wellbeing.


On the maturity model front, my advice would be to gather some examples (Straits Knowledge, APQC, UK Gov, other examples etc) and use them as references/sources in a workshop where your stakeholders build their own.  That way they get to contextualise the facets of KM most relevant to their organisation.  The ‘what does good really look like?’ conversations which arise from the process pay a huge engagement dividend, and it gets you over the passive resistance response of “oh but that model doesn’t quite fit us…’


Kind regards,



From: <> on behalf of Jonathan Norman <jonathan.norman@...>
Reply to: "" <>
Date: Tuesday, 13 April 2021 at 13:15
To: "" <>
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity


I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually ( and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan

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