Define an engagement goal and success for a Knowledge Base #metrics #engagement

Vandana Wadhawan

Hi all,

I'm working on a project where a KB has been offered as a solution to a team. While i see a few engagements and usage, its too early to see the trend. However, the Leader of that team has approached me to create an engagement goal that his team could aspire towards. Any insights on how to plan and define an initial engagement goal? 

Please advise and share insights on what could be the right approach!

The metrics is limited to users (i.e. views), uploads and downloads of knowledge articles.


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