Re: Define an engagement goal and success for a Knowledge Base #metrics #engagement


Vandana Wadhawan
 
Edited

Hi Stephen,

You are spot on in understanding the challenge and limitations of the KB. Thank you for sharing approaches that i can consider.
The idea behind this exercise is to aspire towards a goal (Engagement specific), and then re-look at this change (KB) and see what else can be done to ensure the change (which is adapting this KB) is internalized in day-to-day behaviors of the team members. 

Is there a standard bench-mark i should measure engagement against? I mean the percentage of adoption that is defined and generally observed by KM practitioners during such projects.
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Vandana W

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