Re: How do you answer the question: What is knowledge management consulting? #definition #humor #consulting




Well shared.  I did learn  lessons re one part of your comment.  Sometimes responding in sales mode isn’t the right context for me but your point is good advice.






From: <> On Behalf Of Robert M. Taylor via
Sent: Wednesday, May 19, 2021 00:48
Subject: Re: [SIKM] How do you answer the question: What is knowledge management consulting? #humor #consulting #definition


Bill, Kent's answer was the best kind of answer in that context. Rather than attempting a definition, answering the question to the sceptical person who reads back your business card to you: "So, Knowledge Management Consulting, what's that?" with an answer that instead says "Here's what I could do for you" is exactly the right response, I feel. I think that's something we learned in consulting! I entered what we used to call Management Consulting many years ago near the start of my career and what I learned back then was that consulting was about advising the client in their best interest from your position of specialist knowledge. The important bits are "their best interest" and "specialist knowledge". The "their best interest" bit is to do with professionalism and independence - and you can rightly question any of the different kinds of 'consultant' you might meet about that: some (many? most?) are clearly representing a particular product or service which compromises that. So in the case of KM you're doing that advising in their best interest, and the "specialist knowledge" in this case is KM. You can see from my boring answer now just how nice Kent's was! The consulting industry has changed during my working life. It's far bigger, it's more oriented to solutions and services than to advice (so, less independent?, they dropped the term "management" (now it's just "Consulting") and there has been the huge growth in independent contractors who are branded "Consultant" whether or not they are experienced experts or just warm bodies (as we used to say). In the big firms the term "consultant" has completely reversed its meaning from "the most expert" to "the most junior" - which is a fascinating KM story in itself: Part (only part) of what has happened is that the "consultants" rely far less now on their own expert knowledge and experience and far more on their company's capability and IP. It's a KM success story if you like, although I can almost see the eyebrows raise as I say that!

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