Thanks for the summary - glad you found the chapter to be of use!

 

The technology we were using at the time only had a fairly basic text search function (Lotus Notes/Domino). As per the description in the chapter, we tried to keep the taxonomy as simple and audience-focused as possible to aid findability, but the search was heavily used. A more sophisticated search would have been better!

 

After I left the company, the library was migrated to SharePoint, but I don’t know if the search was improved with this move. 

(For anyone who missed the earlier post, the book chapter mentioned is available at: http://delarue.net/blog/wp-content/uploads/2011/02/03KeithDeLaRue.pdf.)