Re: Workflow support of triage and sensemaking to ensure collected knowledge is reused #question #knowledge-reuse


Hey Retha!


Thank you for your interest in this.  Your perspective appreciated.


Quick Summary: Increasing context in knowledge transfer increases the opportunity for better understanding, application, and use/reuse.  For example, (top) F2F is very effective at communicating high level concepts and complexity, like between an SME/knowledge seeker whereas (bottom) search/find/repository access for a knowledge seeker could likely be less effective because the context of the learned lesson or insight might not be readily apparent nor understand. Interactive knowledge repositories, for example, with rich and varied content bridges the gap between F2F and repository challenges for real time collaboration and knowledge sharing particularly if sources of knowledge provided are detailed for follow up. This does not cover all scenarios but the concepts have proven valuable to clients over the years in demonstrating value creation from (one’s own) knowledge.


Glad to discuss this further if you wish. 







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From: <> On Behalf Of Retha Prinsloo via
Sent: Wednesday, September 1, 2021 04:31
Subject: Re: [SIKM] Workflow support of triage and sensemaking to ensure collected knowledge is reused #question #knowledge-reuse


Hi Bill,

I like the concept of info + experience as it can hopefully connect the potential user with the person/s who experienced and learnt from a situation.

We built a large knowledge portal a few years ago & recognized that the author or person who uploaded the documents or links to videos, were not necessarily the subject matter expert (SME). We thus created options to add the names of SMEs, both external persons or company names as well as employees' names. It was a solution built on MS SharePoint, so the status indicator made it easy for someone accessing the portal to click & reach out to an SME via an instant message or one of the other contact mechanism in the directory. The search indexing also indexed the metadata so searching for an SME name would retrieve content that did not necessarily include the person's name, but that was associated with the SME.

Please share some insights on the “Friction of Knowledge Transfer” facing knowledge users. I think all of us on this forum can learn from it.


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