Thanks for your thoughts Robert. We have gone through many iterations of methodology development, harvesting of best practices, building out templates and reusable deliverables. The challenge is that as people come and go, there is still a great deal of tacit knowledge about these artefacts and IP that make it difficult to socialize effectively with new people coming on board. Approaches evolve, teams have their specific take on the approaches and client needs change or vary from engagement to engagement.
Over 25+ years of delivering projects and programs, there is a significant amount of IP “in the archives” and without a function to specifically manage the IP, (responsibility has been with delivery operations but immediate staffing and client priorities have left this lower on the list), it can be a challenge to continually refresh.
My current remit is to package services in a few areas to make it easier to sell and deliver engagements in order to scale. Much of my work in prior years has been focused on new and emerging areas. But this work of productization is about our high ROI engagements that solve the problems that most organizations find intractable or evergreen. It’s the blocking and tackling to reduce friction around information flows, install governance and metrics and improve data quality, resulting in greater efficiency and effectiveness whether for an external customer experience or internal supporting processes. (All “motherhood and apple pie” as they say <smile>)
For the folks who responded off line, if you have not heard from me, feel free to ping me again. I am trying to respond to all and set up conversations as appropriate but may have missed some responses. (You can copy my assistant Carolyn.Southwick@... if you send me a note. That way she will help make sure these don’t fall through the cracks)
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: Wednesday, October 13, 2021 4:31 AM
Subject: Re: [SIKM] Productization of services
Beyond his appeal for people ... Seth's question is very, very interesting. I find it's a really common case that in an 'unimproved' organisation (pre-KM!) it's the norm that there have been many instances of different classes of activity
(e.g. similar projects), but that each one exists separately - almost from start-to-finish in a bubble. It's very much what we want to do to look across that experience and distil the 'best' for sharing and re-use - - and that's building organisational capability.