Flipping the Script on Content Retention #content-management


Elizabeth Winter
 

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


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