Re: Flipping the Script on Content Retention #content-management


Elizabeth Winter
 

Many thanks, Endro! This is an exercise I have been hoping to dig into, so appreciate the validation that it is relevant here.

 

All the best,

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Endro Catur via groups.io
Sent: Wednesday, March 23, 2022 8:45 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Flipping the Script on Content Retention

 

Hi Lizzie

 

Knowledge Mapping method has never failed me to address situations like this.

 

In many of my projects, I also advocate my clients to not only institutionalize this method, but build individual capacity to quickly internalize this.

 

In past few projects, I further pushed this method into behavior qnd help individuals to:

 

1. Get the map context -> organisational, business etc.

 

2. Align the map with business process -> to assess knowledge that are mandatory, nice to have or no longer relevant

 

As for the K Map, it is a simple matrix of: What knowledge is needed, what for, in what format, when, who has it, etc. The goal to turn this method to become behavior is for the map to become a way of thinking.

 

 
--- Salam. Regards. ---

 


Endro Catur Nugroho 
IAF Certified Professional Facilitator

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On Wed, Mar 23, 2022, 09:03 Elizabeth Winter <elizabeth.winter@...> wrote:

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

 



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This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.

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