Date   

Rebels, Coalitions, and Communities - How does one find like minded folks? #CoP

Robert L. Bogue
 

Friends –

 

I’m working on another book review (surprise).  I stumbled across an interesting (to me) question.  How does one find like minded folks?  How do we make our communities places that people want to find, seek out, and participate?

 

The context is that the book speaks about rebels and insubordination.  It’s clear that it’s a lonely road and – as we all know – it’s a much smoother and rewarding road when you have others along.  The language is the formation of a coalition.  However, I struggle with that word because while it’s operational in the technical sense it loses the deeper meaning of having someone walking with you that understands you and supports you.  I also struggled as I reviewed my references and realized that no one seems intent to speak about *how* to build a coalition beyond the imperative of a common purpose or idea.  Great.  But how does one find people with the similar mindset – or attract them.

 

I thought that the folks here might have some interesting thoughts about how to build a community that attracts people with similar interests on how to find like-minded people to build a coalition (a presumably more active engagement.)

 

Thoughts?

 

Rob

 

-------------------

Robert L. Bogue

O: (317) 844-5310  M: (317) 506-4977 Blog: http://www.thorprojects.com/blog

Want to be confident about your change management efforts?  https://ConfidentChangeManagement.com

Are you burned out?  https://ExtinguishBurnout.com can help you get out of it (for free)

 


Re: Access to SlideShare Documents #Special

Robert M. Taylor
 

Stan, I love that you are so diligent and thorough about everything. I'd be happy if others said that about me. KM cannot work without diligent, competent and agreeable people - but together, like that, we can do much./R


CFP Securing Knowledge, Innovation, and Entrepreneurial Systems and Managing Knowledge Risks Minitrack HICSS56 #call-for

Murray Jennex
 

Securing Knowledge, Innovation, and Entrepreneurial Systems and Managing Knowledge Risks Minitrack
Track: Knowledge, Innovation, and Entrepreneurial Systems

HICSS56, 2023

The purpose of this Minitrack is to focus on research on the intersection of knowledge systems, knowledge management, security and risk management. It seeks papers that investigate issues related to security and protection of intellectual assets and explore how organizations can use security measures to protect their KM practices. We seek papers focusing on the management of knowledge risks by using technical, legal or organizational measures. In addition to the organizational perspective, we also welcome papers investigating the impact of new technologies such as big data analytics or AI on knowledge risks; and on the use of KM to improve security. We appreciate conceptual, empirical as well as design-oriented papers. Possible topics include, but are not limited to:

  *   Securing Knowledge and Innovation Systems
  *   Managing Knowledge Risks in the Knowledge Society
  *   Managing Knowledge Risks in Digital Supply Chains
  *   Securing intellectual assets
  *   Awareness for Knowledge Risks
  *   Privacy issues in Knowledge Systems, Knowledge Society, and Knowledge Management
  *   Assessing Knowledge Risks
  *   The dark side of unsecure knowledge, innovation, and/or entrepreneurial systems
  *   Manifestations of knowledge risks
  *   Definition of the Organizational Knowledge Boundary
  *   Risk Mitigation Plans for unwanted Knowledge Spillovers
  *   Preventive and reactive measures for knowledge protection
  *   Security strategies within and outside the company boundaries
  *   Training employees on potential threats to knowledge security breaches
  *   Preventative measures to secure KM assets
  *   Knowledge loss risk management
  *   Impact of immigration and cultural issues on potential KM security breach
  *   Using KM security to mitigate impacts of retirement and worker transience
  *   Measuring the risk of knowledge loss due to a security breach
  *   Security models and architectures for knowledge systems
  *   Modeling risk in knowledge systems
  *   Tradeoffs in knowledge systems between security and knowledge sharing
  *   Technologies for knowledge system security
  *   Using Knowledge and KM to improve security
  *   Data Analytics and Knowledge Risks
  *   Knowledge Risks in Digital Supply Chains
  *   Security in AI, AR, crowd science and other topics

Minitrack Co-Chairs:
Alexandra Durcikova (Primary Contact)
University of Oklahoma
alex@...
Murray E. Jennex
West Texas A&M University
mjennex@...
Ilona Ilvonen
Tampere University
Ilona.ilvonen@...


CFP KM Value, Success, and Performance Measurement Minitrack HICSS56 #call-for

Murray Jennex
 

CALL FOR PAPERS

Hawaii International Conference on System Sciences (HICSS-56), Maui, Hawaii, January 3-6, 2023
http://www.hicss.org/

Minitrack: Value, Success, And Performance Measurements Of Knowledge, Innovation, And Entrepreneurial Systems
 
Track: Knowledge, Innovation, and Entrepreneurial Systems Track
 
Research into knowledge systems, knowledge management (KM), organizational memories, and organizational learning has been affected by investigations such as implementation aspects, system developments, or knowledge flows during a number of years. Therefore, a high maturity level of KM research has been achieved. However, organizational knowledge/KM initiatives are more and more faced with budget cuts and justification demands due to intense competition in today’s business environments. The influences of the rapid pace of globalization and of the ongoing liberalization of national and international markets lead to the emergence of increased pressure on existing companies. Project managers of knowledge/KM initiatives like Chief Knowledge Officers need to justify their budgets and, thus, are in need of qualitative and quantitative evidence of the initiatives’ success. In addition, ROI calculations and traditional accounting approaches do not tell an adequate story when proposing knowledge-based initiatives.
This minitrack explores research into strategies, methodologies, and stories that relate to measuring this success. In addition, this minitrack will be used to explore the bodies of performance measurements that define the current state of research in measuring knowledge system, KM, organizational memory, and organizational learning success. Eventually, another purpose of this minitrack is to present research on how to value knowledge-based initiatives. Possible topics include:
·        Frameworks and models for assessing knowledge systems, knowledge management, and/or organizational memory systems
·        Methodologies and processes for measuring knowledge systems, knowledge management and/or organizational memory success and performance
·        Impact of knowledge use, knowledge management strategy, organization, systems, culture, and other issues on knowledge management/organizational memory success
·        Organizational effectiveness/efficiency due to knowledge management/organizational memory/organizational learning, knowledge and organizational memory use
·        Knowledge systems, knowledge management, organizational memory, and organizational learning metrics
·        Knowledge systems, knowledge management, organizational memory, and organizational learning success factors and key performance indicators
·        Benchmarking of knowledge systems/knowledge management/organizational memory initiatives
·        Case studies of knowledge systems, knowledge management and organizational memory success and performance measurements
·        Measuring knowledge systems, knowledge management and/or organizational memory performance in global organizations and globally dispersed communities
·        Effectiveness and/or efficiency of knowledge systems/knowledge management/organizational memory systems and/or innovation, entrepreneurship and crowd systems
·        Modeling and measuring the impact of social software on knowledge system/knowledge management performance
·        Measuring the effects and value of AI and AR implementations in/for organizations
·        Measuring the role and impact of diversity in knowledge systems/knowledge management/organizational memory systems
·        Defining knowledge systems, knowledge management and organizational memory success
·        Rigorous anecdotes and user stories and their theoretical basis to facilitate the value of knowledge-based initiatives
·        Developing grounded theory approaches to valuing knowledge-based initiatives
·        Understanding knowledge-based initiatives’ activities and output as service offerings and exploring their productivity
·        Usage, adoption and success of knowledge management methods
Important dates (https://hicss.hawaii.edu/):

June 15, 2022 (Hawaii Time)      Submit full manuscripts - the review is double-blind
August 17, 2022                          Acceptance notice is emailed to authors by the review system
September 22, 2022                    Submit final paper for publication in the conference proceedings
January 3-6, 2023                         HICSS Conference


Track Co-Chairs:

Murray Jennex
Paul and Virginia Engler College of Business
West Texas A&M University
 
Stefan Smolnik
University of Hagen
 
Dave Croasdell
Accounting and Information Systems Department
University of Nevada, Reno


CFP Knowledge, Innovation, and Entrepreneurial Systems Track HICSS56 #call-for

Murray Jennex
 

CALL FOR PAPERS

Hawaii International Conference on System Sciences (HICSS-56), Maui, Hawaii, January 3-6, 2023
http://www.hicss.org/

Knowledge, Innovation, and Entrepreneurial Systems Track

For most of us, 2020-21 were years like no other.  Work, school, and society as we knew it was turned upside down and we all had to learn to work, study, and socialize in new ways.  Many of us worked and studied and even socialized from home.  We found that the systems we were used to using weren’t sufficient; applications such as Zoom, YouTube, TikTok, and Facebook played even larger roles in all aspects of our lives.

Knowledge Innovation and Entrepreneurial Systems focuses on the evolving nature of work and society. Competitive, political, and cultural pressures are forcing organizations to do more with less and to leverage all they know to succeed. Knowledge, innovation, and entrepreneurial systems are the systems we’re developing to facilitate collaboration, socialization, and work to improve knowledge capture, storage, transfer and flow. The use of knowledge and the systems that support it fosters creativity and innovation while providing the infrastructure of organizational learning and continuous improvement. This track explores the many factors that influence the development, adoption, use, and success of knowledge, innovation, and entrepreneurial systems. These factors include culture, measurement, governance and management, storage and communication technologies, process modeling and development. The track also looks at the societal drivers for knowledge systems including an aging work force, a remote work force and its need to distribute knowledge and encourage collaboration in widely dispersed organizations and societies, and competitive forces requiring organizations of all types to adapt and change rapidly. Increasingly, these systems rely on systems and associated analytics to support knowledge assets. Finally, the track addresses issues that impact society in the use of these systems in what is now called the “new norm.” These issues include disinformation and forgetting, social identity, social justice, remote socialization, resource allocation, and decision making, including automated, augmented, artificial, and human based decision making.  Papers are invited that address any of these issues through the following minitracks:

DESIGN AND APPROPRIATION OF KNOWLEDGE AND AI SYSTEMS
DIGITALIZATION OF WORK
EDTECH AND EMERGING TECHNOLOGIES
GAME-BASED LEARNING
GLOBAL DIGITAL BUSINESS
INNOVATION AND ENTREPRENEURSHIP: THEORY AND PRACTICE
INNOVATION IN ORGANIZATIONS: LEARNING, UNLEARNING, AND INTENTIONAL FORGETTING
INTERNATIONAL PERSPECTIVES FOR CYBERSECURITY
JUDGEMENT, BIG DATA-ANALYTICS, AND DECISION-MAKING
KNOWLEDGE FLOWS, TRANSFER, SHARING, AND EXCHANGE
REPORTS FROM THE FIELD: KNOWLEDGE AND LEARNING APPLICATIONS IN PRACTICE
SECURING KNOWLEDGE, INNOVATION, AND ENTREPRENEURIAL SYSTEMS AND MANAGING KNOWLEDGE RISKS
THE FUTURE OF KNOWLEDGE MANAGEMENT: VISIONS, OPPORTUNITIES AND CHALLENGES
THE TECHNICAL, SOCIO-ECONOMIC, AND ETHICAL ASPECTS OF AI
VALUE, SUCCESS, AND PERFORMANCE MEASUREMENTS OF KNOWLEDGE, INNOVATION, AND ENTREPRENEURIAL SYSTEMS

Important dates (https://hicss.hawaii.edu/):

June 15, 2022 (Hawaii Time)      Submit full manuscripts - the review is double-blind
August 17, 2022                          Acceptance notice is emailed to authors by the review system
September 22, 2022                    Submit final paper for publication in the conference proceedings
January 3-6, 2023                         HICSS Conference


Track Co-Chairs:

Murray Jennex
Paul and Virginia Engler College of Business
West Texas A&M University
mjennex@...<mailto:mjennex@...>

Dave Croasdell
Accounting and Information Systems Department
University of Nevada, Reno
davec@...


Re: Opportunity - Director of Knowledge Management #jobs

Eric Franco
 

Hi David,

I would be interested in learning more about the role. 

Eric Franco
President, I/O Franco
Eric@...
520-440-4050


From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Paul Burns via groups.io <paul.burns.esq@...>
Sent: Monday, June 6, 2022 8:14:56 AM
To: main@sikm.groups.io <main@sikm.groups.io>
Subject: Re: [SIKM] Opportunity - Director of Knowledge Management
 
Thanks David. Sound like a great opportunity. 

I’m actually going through the final stages of recruitment for a similar post but would have definitely be interested in learning more about this.

Regards,

Paul 



On Mon, 6 Jun 2022 at 14:09, David Graffagna <davidgraffagna@...> wrote:

Greetings all,

An organization I used to work with, Patina Solutions (now a Korn Ferry company), has been retained by a Multi-Billion Dollar Global Manufacturer, to find a Director of Knowledge Management. They originally reached out to see if I wanted to learn more, but since I am currently happily employed I asked if I could share the opportunity with this group.

Here is a bit more information … This person will lead the effort of developing, governing, and maintaining a standardized global knowledge base. This is a new role, and while there is a vision this person will heavily influence the roadmap and lead the execution to take the client into the future. This person will work with IT, Marketing, Brand, Product Management, Commercial and technology teams to ensure go to market tools meet customer requirements and maximize opportunities. This role is fully remote, however there would be an initial up to 50% travel component to help learn the ins and outs of the global operations.

If you or anyone you know might be interested, message me directly and I will put you in touch with the appropriate individual at Patina.

Best regards,

David

David B. Graffagna
davidgraffagna@...
www.linkedin.com/in/davidgraffagna
"An investment in knowledge always pays the best interest."


Re: Opportunity - Director of Knowledge Management #jobs

Paul Burns
 

Thanks David. Sound like a great opportunity. 

I’m actually going through the final stages of recruitment for a similar post but would have definitely be interested in learning more about this.

Regards,

Paul 



On Mon, 6 Jun 2022 at 14:09, David Graffagna <davidgraffagna@...> wrote:
Greetings all,

An organization I used to work with, Patina Solutions (now a Korn Ferry company), has been retained by a Multi-Billion Dollar Global Manufacturer, to find a Director of Knowledge Management. They originally reached out to see if I wanted to learn more, but since I am currently happily employed I asked if I could share the opportunity with this group.

Here is a bit more information … This person will lead the effort of developing, governing, and maintaining a standardized global knowledge base. This is a new role, and while there is a vision this person will heavily influence the roadmap and lead the execution to take the client into the future. This person will work with IT, Marketing, Brand, Product Management, Commercial and technology teams to ensure go to market tools meet customer requirements and maximize opportunities. This role is fully remote, however there would be an initial up to 50% travel component to help learn the ins and outs of the global operations.

If you or anyone you know might be interested, message me directly and I will put you in touch with the appropriate individual at Patina.

Best regards,

David

David B. Graffagna
davidgraffagna@...
www.linkedin.com/in/davidgraffagna
"An investment in knowledge always pays the best interest."


Opportunity - Director of Knowledge Management #jobs

David Graffagna
 

Greetings all,

An organization I used to work with, Patina Solutions (now a Korn Ferry company), has been retained by a Multi-Billion Dollar Global Manufacturer, to find a Director of Knowledge Management. They originally reached out to see if I wanted to learn more, but since I am currently happily employed I asked if I could share the opportunity with this group.

Here is a bit more information … This person will lead the effort of developing, governing, and maintaining a standardized global knowledge base. This is a new role, and while there is a vision this person will heavily influence the roadmap and lead the execution to take the client into the future. This person will work with IT, Marketing, Brand, Product Management, Commercial and technology teams to ensure go to market tools meet customer requirements and maximize opportunities. This role is fully remote, however there would be an initial up to 50% travel component to help learn the ins and outs of the global operations.

If you or anyone you know might be interested, message me directly and I will put you in touch with the appropriate individual at Patina.

Best regards,

David

David B. Graffagna
davidgraffagna@...
www.linkedin.com/in/davidgraffagna
"An investment in knowledge always pays the best interest."


Access to SlideShare Documents #Special

Stan Garfield
 
Edited

For many years, SlideShare has been the platform this community uses to make presentations available for the monthly calls. SlideShare was sold by LinkedIn (owned by Microsoft) to Scribd, and recently there have been changes to the accessibility of content within the platform.

During the May monthly call, Eli Miron informed me that the slides could not be downloaded from SlideShare, but could be read online. This was not obvious to me, because as the account holder, I could download them. But others could not.

Today I noticed that I could no longer read SlideShare presentations uploaded by other accounts without subscribing to Scribd for $11.99 per month. After investigating, I learned that each SlideShare account holder has to individually change their account settings to allow others to read slideshows without subscription.

I changed this setting for the SIKM SlideShare account. All content I uploaded using that account should be accessible to anyone. Please let me know privately at stangarfield@... if you are having difficulty reading any SlideShare files. Downloading is not available to those who are not Scribd subscribers or the account holder who uploaded the file. Given the new more restrictive policies of Scribd, I plan to share future SIKM presentations using Microsoft OneDrive.

Some of the previous presentations are in the accounts of individuals, and these won't be accessible until each account holder makes the same changes to their content settings. If you have a SlideShare account, please change your account settings to allow your content to continue to be accessed. See below for a screenshot of how to do this. Even though it says "Allow users to read and download your slideshows without a subscription," this option only allows reading, not downloading, by non-subscribers.


Re: Question about knowledge centered service (KCS) #call-center

Carla Verwijs
 

Just wanting to inform you that unfortunately there was no case study (described) that came up as a result of my question to the KCS community.

Good luck, Carla

On Tue, May 24, 2022 at 9:51 PM Eli Miron <emiron@...> wrote:
Thanks

בתאריך יום שני, 23 במאי 2022, מאת Carla Verwijs <carla.verwijs@...>:
Hi Eli,

I don't know any examples (nor articles or case studies) of KCS applied to maintenance, but I can post your question in the Slack channel of the KCS member community. It might take a few days before I get any response.

Best, Carla

On Sat, May 21, 2022 at 8:21 AM Eli Miron <emiron@...> wrote:

Hi All,

"Knowledge-Centered Service is about providing real-time customer support and maintaining documentation as part of the process.

It’s a methodology and set of practices that treat knowledge as the single most important asset of the support team."

 

Many manufacturing firms use sophisticated, very expensive machines and operational interruptions are of serious consequences.  I am looking for articles or case studies on implementing the KCS methodology for internal purposes such as maintenance.

Eli

 


Re: How would you describe this knowledge failure? #strategy #culture #question

Bart Verheijen
 

Rings the bell of a valuable KM / Knowledge Sharing lesson (I believe from Dave Snowden)

Knowledge can only be volunteered, never conscripted (.. or voluntold :D)

Bart Verheijen
+31 6 19 342 603






Op do 26 mei 2022 om 18:20 schreef Simon Denton via groups.io <Simon.denton=mottmac.com@groups.io>:

We have a persona called "The Voluntold".  Voluntold are those who are volunteered to do something without their consent or engagement. As a result of being voluntold they do the bare minimum, if they really do anything at all. We have seen this persona emerge several times. From Knowledge Managers who did not know that someone had voluntold them that they have to be a Knowledge Manager on top of their day job, to staff who do the absolute minimum when it comes to adding metadata because they've not been engaged and just want to keep their boss happy because they 'told' them to do it.

Big lesson for us. Voluntold don't get stuff done.

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Jane Dysart via groups.io <jane=dysartjones.com@groups.io>
Sent: 26 May 2022 17:08
To: main@SIKM.groups.io <main@SIKM.groups.io>
Cc: 'Patrick Ready' <patrickr@...>
Subject: Re: [SIKM] How would you describe this knowledge failure? #strategy #culture #question
 

Love that title too!

Obsolescence Aversion 

Keep trying to encourage speakers at KMWorld to share what didn’t work for them and what they learned in the process, but not many people are open to that.  A shame, as can we can learn so much from others.

Jane

 

 

Jane Dysart

Program Director, KMWorld, Nov 7-9 in Washington DC

https://www.kmworld.com/Conference/2021

 

Curator of Curiosity & Partner

Dysart & Jones Associates

www.dysartjones.com

jane@...

skype & twitter jdysart

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Patrick Ready
Sent: May 26, 2022 11:39 AM
To: main@SIKM.groups.io
Subject: Re: [SIKM] How would you describe this knowledge failure? #strategy #culture #question

 

Hey Stephen,

Organizational change happens more efficiently when team members acknowledge the need for change, thus building a case that convinces other staff that this change is the correct course. However, to build that case, they must have access to accurate, relevant information and then present the case to the larger audience. Governments lack this information as they don't really feel any financial pain from their malinvestments, since their revenue is based on compulsory taxation. So you are absolutely right in that the private entities in the market will feel this pain and react quickly, or be wiped out.

As far as a snappy name for such knowledge failure... I liked Obsolescence Aversion (Alex Zichettello), maybe Innovative Knowledge Barrier, not so catchy I know.

But in poker they call it Pot Committed, economics as you mentioned it's the sunk cost fallacy or the bygones principle.

Interesting thread guys.

Patrick

817-449-5272


Re: How would you describe this knowledge failure? #strategy #culture #question

Dennis Pearce
 

There is a whole book on this very topic: Subtract: The Untapped Science of Less by Leidy Klotz


Re: How would you describe this knowledge failure? #strategy #culture #question

Robert M. Taylor
 

I mean, whatever it's called, or ought to be called, at least we all recognise it! Generally we all recognise the situation of not stopping something that is established even tho it's no longer needed. We know that organisations tend to add more stuff to process rather than reduce stuff in process: there's a bias towards addition. Maybe there are no prizes nor recognition given for stopping stuff, like there can more often be for starting stuff. Bias towards addition.
In Lean this stuff would all fall under the general heading of "waste". If it's not critical to customer and not critical to process then it's just waste and we should just stop it.
Maybe it's loss aversion. There's a preference for bearing the cost of the waste over gaining the benefit of chucking it.
Aren't we humans great?
Side thought: How do we get to settling on labelling something? What's the process for that? I suspect there are different models.
BTW I'm with Tim Powell on The Knowing-Doing Gap - fave KM book.


Re: Lessons Learned - Building skills to recognize and describe them #lessons-learned

Eve Porter-Zuckerman
 

Wonderful!
Thank you for sharing this. 
Eve

Eve Porter-Zuckerman
(617) 835-0323


On May 26, 2022, at 2:10 PM, Dennis Pearce <denpearce@...> wrote:

Hi Eve,

Your comment about your team developing their own version of an AAR caught my attention so I thought I would chime in.  I did something similar at my former employer so I thought I would share the tweaks I made.  I worked with our product development teams (laser printer manufacturing) and had them insert AARs at the end of each phase of their development process (this was essentially a 5-phase process going from early design and prototyping in the lab, scaling up until we got to the first manufacturing run).  We did this on several products over a couple of years so I had lots of opportunities to think about the AAR process and iterate on it.

I wrote my experiences up in a couple of blog posts that might be of interest:

Dennis Pearce


Re: Question about knowledge centered service (KCS) #call-center

Eli Miron
 

THANKS

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Patrick Ready
Sent: Thursday, May 26, 2022 9:23 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Question about knowledge centered service (KCS) #call-center

 

Hi Eli,

Below is some info that might help.

KMWorld’s LaShawn Fugate Interviews Burgoyne Hughes of GE Healthcare, Senior Manager of Call Center Operations. KCS methodology is used for maintaining their equipment, through service requests. I hope this helps.

 

https://www.youtube.com/watch?v=RiB-amLhTIM


Re: Question about knowledge centered service (KCS) #call-center

Patrick Ready
 

Hi Eli,

Below is some info that might help.

KMWorld’s LaShawn Fugate Interviews Burgoyne Hughes of GE Healthcare, Senior Manager of Call Center Operations. KCS methodology is used for maintaining their equipment, through service requests. I hope this helps.

 

https://www.youtube.com/watch?v=RiB-amLhTIM


Re: Lessons Learned - Building skills to recognize and describe them #lessons-learned

Dennis Pearce
 

Hi Eve,

Your comment about your team developing their own version of an AAR caught my attention so I thought I would chime in.  I did something similar at my former employer so I thought I would share the tweaks I made.  I worked with our product development teams (laser printer manufacturing) and had them insert AARs at the end of each phase of their development process (this was essentially a 5-phase process going from early design and prototyping in the lab, scaling up until we got to the first manufacturing run).  We did this on several products over a couple of years so I had lots of opportunities to think about the AAR process and iterate on it.

I wrote my experiences up in a couple of blog posts that might be of interest:

Dennis Pearce


ADB and KM #podcast

Edwin K. Morrris
 

KM is Change Management: Asian Development Bank and the #KMAlchemy - Pioneer Knowledge Services
https://pioneer-ks.org/km-is-change-management-asian-development-bank-and-the-kmalchemy/

Edwin K. Morris
Pioneer Knowledge Services
Pioneer-ks.org


Re: How would you describe this knowledge failure? #strategy #culture #question

Patrick Ready
 

I like that, The Voluntold.


Re: How would you describe this knowledge failure? #strategy #culture #question

Simon Denton
 

We have a persona called "The Voluntold".  Voluntold are those who are volunteered to do something without their consent or engagement. As a result of being voluntold they do the bare minimum, if they really do anything at all. We have seen this persona emerge several times. From Knowledge Managers who did not know that someone had voluntold them that they have to be a Knowledge Manager on top of their day job, to staff who do the absolute minimum when it comes to adding metadata because they've not been engaged and just want to keep their boss happy because they 'told' them to do it.

Big lesson for us. Voluntold don't get stuff done.

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Jane Dysart via groups.io <jane@...>
Sent: 26 May 2022 17:08
To: main@SIKM.groups.io <main@SIKM.groups.io>
Cc: 'Patrick Ready' <patrickr@...>
Subject: Re: [SIKM] How would you describe this knowledge failure? #strategy #culture #question
 

Love that title too!

Obsolescence Aversion 

Keep trying to encourage speakers at KMWorld to share what didn’t work for them and what they learned in the process, but not many people are open to that.  A shame, as can we can learn so much from others.

Jane

 

 

Jane Dysart

Program Director, KMWorld, Nov 7-9 in Washington DC

https://www.kmworld.com/Conference/2021

 

Curator of Curiosity & Partner

Dysart & Jones Associates

www.dysartjones.com

jane@...

skype & twitter jdysart

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Patrick Ready
Sent: May 26, 2022 11:39 AM
To: main@SIKM.groups.io
Subject: Re: [SIKM] How would you describe this knowledge failure? #strategy #culture #question

 

Hey Stephen,

Organizational change happens more efficiently when team members acknowledge the need for change, thus building a case that convinces other staff that this change is the correct course. However, to build that case, they must have access to accurate, relevant information and then present the case to the larger audience. Governments lack this information as they don't really feel any financial pain from their malinvestments, since their revenue is based on compulsory taxation. So you are absolutely right in that the private entities in the market will feel this pain and react quickly, or be wiped out.

As far as a snappy name for such knowledge failure... I liked Obsolescence Aversion (Alex Zichettello), maybe Innovative Knowledge Barrier, not so catchy I know.

But in poker they call it Pot Committed, economics as you mentioned it's the sunk cost fallacy or the bygones principle.

Interesting thread guys.

Patrick

817-449-5272

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