Date   

July 2009 SIKM Call: Steve Wieneke - Understanding our Hidden Diversity #monthly-call

Stan Garfield
 
Edited

Yesterday we held our 50th call.  Steve Wieneke presented on Understanding our Hidden Diversity. Here are Steve's slides.

 

Thanks to Steve for being the first member of SIKM Leaders to present for the third time.

Future Call Schedule

2009-08-18  Andrew Gent Sustainable KM  
2009-09-15 Nancy Settle-Murphy  Planning & Running Effective Remote Meetings  
2009-10-20 Lee Romero Communities and Community Metrics  
2009-11-17 Matt Moore Using Expertise  
2009-12-15 Rick Wallace KM, Organizational Learning, and Innovation  
2010-01-19 Steve Denning High-Performance Teams  
2010-02-16 Chris Johannessen KT: What KM and IT Have Become

 


July 2009 SIKM Call: Steve Wieneke - Understanding our Hidden Diversity #monthly-call

Stan Garfield
 

This is a reminder of Tuesday's monthly call from 11 am to 12 noon EDT.


July 21, 2009: Steve Wieneke - Understanding our Hidden Diversity

Steve's presentation is available at
http://groups.yahoo.com/group/sikmleaders/files/Understanding_Hidden_Div\;
ersity.pdf
<http://groups.yahoo.com/group/sikmleaders/files/Understanding_Hidden_Di\;
versity.pdf>

-----Original Appointment-----
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Re: Study of perceptions of expertise #expertise #research

Patrick Lambe
 

Many thanks to those of you who have taken our expertise survey... we are starting to see some interesting trends (though too early to draw firm conclusions). For example, at the moment it looks like gaining access to expertise in the organisation, or building experience and expertise in staff are more critical issues for respondents than knowledge retention and knowledge loss through restructuring or retirement.

It's still a small sample, at 70 respondents, so those of you haven't yet taken it who are interested in how expertise can be better managed, do take a few minutes to complete the survey at  http://tinyurl.com/expertisesurvey - when you finish the survey you will see a summary of the results so far, and the results URL will be constant so you can go back and visit any time before we close the survey and publish the results (copies will be sent to respondents).

You are also encouraged to contribute your own examples and stories at the project blog http://usingexpertise.blogspot.com

Thanks again!

Patrick

Patrick Lambe


Have you seen our KM Method Cards?   http://www.straitsknowledge.com/store/



On Jun 15, 2009, at 10:13 AM, Patrick Lambe wrote:



Hi folks... apologies to those of you also on the actkm list for cross- 
posting!!

Matt Moore and I have been working on an open research project to see 
if we can get some better insights into how expertise gets valued and 
leveraged in organisations. "Open" means all our data (anonymised) is 
published as we gather it, and we will make the final results 
available to the KM community for free. Links to the material 
collected so far given below.

Our first stage was narrative collection, and we've collected almost 
200 stories from many organisations and countries, posted on the 
project blog at http://usingexpertise.blogspot.com (we're still 
collecting so do visit the site, add your own stories or comment on 
others').

Since February we've been running sensemaking workshops on this 
narrative material to develop archetypes and theme statements. This 
material is being posted as we process it, on our project wiki at http://usingexpertise.wikispaces.com 
- these workshops are still continuing, and if you'd like to host 
one get in touch with me or Matt (innotecture@gmail.com).

This process has started to throw up some interesting insights which 
we now want to test in a formal larger scale survey, and we'd be very 
grateful if you could help us by completing this at http://tinyurl.com/expertisesurvey 
- in line with all our activities, you will be able to see the 
results so far as soon as you have taken the survey, and if you 
bookmark the results page you will be able to revisit it as the survey 
grows.

This project will run into 2010, and at some stage when we have enough 
coverage from the sensemaking workshops, I'm hoping we will be able to 
move this material into Dave Snowden's Sensemaker software for ongoing 
public access and research (thanks to Dave for the offer). At that 
point we will be starting to look at developing practical strategies 
to improve the way experience and expertise are
managed in organisations.



Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Valdis Krebs <valdis@...>
 

Flips are great!!! Costco has them at a really good price, normal or HD. Surprised at the excellent audio quality...

Valdis Krebs
http://orgnet.com
http://thenetworkthinker.com

On Jul 16, 2009, at 12:21 PM, John D. Smith wrote:

four cheap Flip cameras and lends them to people who then other people in a conference.


Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

John D. Smith <john.smith@...>
 

 
There is a cluster of practices being tagged as "socialreporting" that have a lot of potential for adding to and reshaping conferences.
 
 
An interesting story about the democratization of video.  I asked my friend Beverly Trayner what video camera I should buy.  She replied that instead of having a fancy one, she shows up with four cheap Flip cameras and lends them to people who then other people in a conference.  The trick for a big conference is to get the interviews posted really fast so that people can follow up face-to-face during the conference.
 
John
*
* John D. Smith ~ Voice: 503.963.8229 ~ Skype & Twitter: smithjd
* Portland, Oregon, USA  http://www.learningAlliances.net
* “Can't ask newspapers to invent craigslist...” Clay Shirky
 
 


Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Randy Adkins
 

We have used Captivate software to capture both the presentation slides and audio including questions and answers at some of our conferences.  That content was then placed on the web on our CoP for access by members to listen to the audio along with the slides.  We found it very successful because the audio provides the rich discussion that takes place during the presentation.  We went back even a year later to harvest some of the content for other purposes and having the audio along with the slides was essential. 
 
Randy Adkins


From: mzaharee
To: sikmleaders@...
Sent: Wednesday, July 15, 2009 10:55:50 AM
Subject: [sikmleaders] knowledge capture and the retrieval of knowledge exchanged during conferences

I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/ meetings/ corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.



Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Keith De La Rue
 

You asked about:

"… collaborative tools … to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences / meetings / corporate events, etc."

There has been a fair bit written about the use of Twitter for this purpose recently.  I have blogged about this - including links to some fairly detailed blog posts elsewhere - here:

http://delarue.net/blog/2009/06/twitter-and-openness/

Regards,
 
 - Keith.
--------------------------------------------------------
Keith De La Rue
AcKnowledge Consulting
...acting on knowledge, communication and learning
email:
keith@...
phone: +61 418 51 7676

blog: http://acknowledgeconsulting.com/
--------------------------------------------------------



Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Larry Hawes
 

--- In sikmleaders@yahoogroups.com, "mzaharee" <mzaharee@...> wrote:

I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/meetings/corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.
At most technology-themed conferences, numerous attendees use Twitter to capture and immediately disseminate key points the speaker or panel is making. Nearly all conferences define and publicize hashtags (i.e. #e2conf at the Enterprise 2.0 Conference held last month in Boston) that attendees can include in their tweets, so they may be grouped into a common index for both realtime and post-event retrieval. Some conferences have gone so far as to assign a specific, distinct hashtag to each session.

The same method could be used for any private meeting as well. The largest challenge is that Twitter does not retain tweets containing hashtags for more than 3 months, and often less. Individuals seeking to mine older tweets would have to rely on a second service, such as FriendFeed, that aggregates information from multiple services and archives it indefinitely (making it available for query much later.)

I hope this helps!

Larry


Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Nancy Dixon
 

Matt, I agree with you. For large conferences, not just meetings - its a design issue.  In a recent blog  http://www.nancydixonblog.com/2009/07/a-km-strategy-built-on-the-collective-knowledge-of-ecopetrol.html  I describe a meeting at Ecopetrol that was designed for collective learning.  In this meeting both the big ideas and decisions were preserved. 

Nancy

Nancy M, Dixon
Common Knowledge Associates
202 277 5839   NEW PHONE NUMBER as of Aug 28,  512 694 6605

now blogging at www.nancydixonblog.com



On Jul 15, 2009, at 6:35 PM, Matt Moore wrote:


Hello,

I think there's a big design issue here. It's not just about using video or Twitter, it's about how we design our conferences as 1. learning & exchange spaces in their own right & 2. integrated into everything else that we do.

As Tom has put very well, simply "capturing" stuff as text or graphics or audio or video is all very well but will people go back and use it?

My experience has been decided mixed in this area. If the talks are on a topic that engages a large proportion of the audience and presented excellently then yes - just look at the TED site. But few events come close to the standards of TED.

When we recorded the monthly presentations to the national learning communities at gov agency and made them available on the intranet as streaming video we got a little take up but nowhere near as much as the live video conferenced events (I don't think it helped that the videos were 45 mins plus with poor browsing functionality).

The NSW KM Forum recently ran a session on the future of conferences:http://nswkmforum.wordpress.com/2009/05/04/future-of-conferences-redux/

And Australia's ABC Radio National did a programme on the same topic where I was a panellist: http://www.abc.net.au/rn/futuretense/stories/2009/2564798.htm

Cheers,

Matt

--- On Wed, 7/15/09, mzaharee org> wrote:

From: mzaharee org>
Subject: [sikmleaders] knowledge capture and the retrieval of knowledge exchanged during conferences
To: sikmleaders@yahoogroups.com
Date: Wednesday, July 15, 2009, 3:55 PM

I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/ meetings/ corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.











Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Nancy Dixon
 

Marcie,
I have used  Issue Mapping and Dialogue http://www.cognexus.org/issue_mapping_webinar_series.htm . It takes a skilled person to create the map, but it's a great way to see the relationship between issues and to be able to  attach documents and notes.  Jeff Conklin has some research - here is one http://www.cognexus.org/ConklinCaseStudyChapter.pdf  - but more on his site.  There is also a youtube video that explains Issue Mapping. http://www.youtube.com/watch?v=pxS5wUljfjE 

Nancy

Nancy M, Dixon
Common Knowledge Associates
202 277 5839   NEW PHONE NUMBER as of Aug 28,  512 694 6605

now blogging at www.nancydixonblog.com


On Jul 15, 2009, at 9:55 AM, mzaharee wrote:



I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/meetings/corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.









Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Matt Moore <laalgadger@...>
 

Hello,

I think there's a big design issue here. It's not just about using video or Twitter, it's about how we design our conferences as 1. learning & exchange spaces in their own right & 2. integrated into everything else that we do.

As Tom has put very well, simply "capturing" stuff as text or graphics or audio or video is all very well but will people go back and use it?

My experience has been decided mixed in this area. If the talks are on a topic that engages a large proportion of the audience and presented excellently then yes - just look at the TED site. But few events come close to the standards of TED.

When we recorded the monthly presentations to the national learning communities at gov agency and made them available on the intranet as streaming video we got a little take up but nowhere near as much as the live video conferenced events (I don't think it helped that the videos were 45 mins plus with poor browsing functionality).

The NSW KM Forum recently ran a session on the future of conferences: http://nswkmforum.wordpress.com/2009/05/04/future-of-conferences-redux/

And Australia's ABC Radio National did a programme on the same topic where I was a panellist: http://www.abc.net.au/rn/futuretense/stories/2009/2564798.htm

Cheers,

Matt


--- On Wed, 7/15/09, mzaharee wrote:

From: mzaharee
Subject: [sikmleaders] knowledge capture and the retrieval of knowledge exchanged during conferences
To: sikmleaders@...
Date: Wednesday, July 15, 2009, 3:55 PM

I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/ meetings/ corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.



Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Tom Short <tman9999@...>
 

Apart from publishing a collection of the presentation decks that were presented, not sure what you had in mind.

Even then I have found very little residual value in the various binders full of powerpoint slides that I've collected - I have probably referred back to less than 1% of all slides amassed in binders over the years.

What knowledge are you thinking should be captured? Capture, imho, is for the most part a useless exercise. By analogy, have you ever tried to type up the notes that were put up on a whiteboard, along with any diagrams? How much residual use are those notes? How much use are they to someone who wasn't even in the room? Point is, any true "knowledge" that was generated during a conference was probably highly contextual, and sticky - the people who gave rise to it are probably the only ones who will have it a year from now, despite their efforts to capture or transmit it.

Just a thought.


Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

fmremski <fmremski@...>
 

This is a very interesting question and I am looking forward to reading others' feedback.

The challenges for knowledge capture in a meeting or event setting are somewhat unique. You need to avoid distracting speakers and participants with the task of facilitating the capture, but likely also need to keep the size of the capture small to minimize time spent on post-capture editing. It's not web 2.0, but I am a big fan of Camtasia Studio for rich, complex knowledge capture and would likely start with this tool. Capturing an interactive chat or blog session by several volunteers from the audiance might also be valuable.

Ultimately, stiching audio, video, screen shots, etc... back together into a "knowledge capsule" with metadate (bookmarks, keywords, references, et al) may be beyond current web 2.0 capabilities, but I reserve the right to be corrected! -Frank


Re: Any Experience Here with Virtual Agents/Chat Bots? #AI #call-center

jacobwatts <jacob.watts@...>
 

Good stuff guys - appreciate the responses.

-Jacob

--- In sikmleaders@yahoogroups.com, Steve Ardire <sardire@...> wrote:

Keshav - I hadn't looked at demo of eGain virtual agent in a number of yrs.

The eGain virtual agent is using a case based reasoning engine from a
software startup called Big Science that eGain acquired in 2000. You can
also see it here http://www.kurzweilai.net as the underlying conversational
engine for Ramona ( Ray Kurzweil's alter ego ) with a LifeFX pretty face (
company is no longer around )

I was involved with Big Science, eGain and LifeFX ;)

- Steve


On Mon, Jul 13, 2009 at 11:51 PM, <jpnagar@...> wrote:



Couple of year ago I had seen a demo of eGain virtual agent. I suppose
this is still available as on offering -
http://www.egain.com/products/virtual_agent.asp
I had also seen one live deployment of this solution for one of the
Japaneese banks. As long as the questions are simple and clear the ChatBot
can answer correctly. You can checkout a demo on site accessible through a
link on th right side - "Chat with us".

Hope this info is helpful.
Regards
Keshav Rajgopal


Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

TRflanagan@...
 

I would remain a wee bit more optimistic.

In terms of retaining meaning from a meeting on a complex topic, I do believe that one can capture a list of decisions made by the group and an "image" of the relationships among the important concepts that lead up to that decision. 

The enduring take-away needs to be some narrative about "what have we decided and what were the key considerations that shaped that decision."  There is probably some real archival value in having access to a catalogue of warrants that were applied to group decisions which are made repeatedly by different groups in slightly different situations.

Of course, I am speaking about meetings that result in group decisions.  Presentations themselves are broadcasts, and I feel that they rarely tap the wisdom of the audience in real time.  In narrative form I enjoy brief presentations (usually), yet on their own merits they rarely prompt me into a new course of action.  In a complex situation, I rely on deliberation and collective decision.

Tom Flanagan
><((((º>·..¸¸·´¯`·.><(((º>`·.¸¸.·´¯`·..¸¸><((((º> .·´¯`·..><(((º>

In a message dated 7/15/2009 7:15:00 PM Eastern Daylight Time, tman9999@... writes:

Subj: [sikmleaders] Re: knowledge capture and the retrieval of knowledge exchanged during conferences
Date: 7/15/2009 7:15:00 PM Eastern Daylight Time
From: tman9999@...
Reply-to: sikmleaders@...
To: sikmleaders@...
Sent from the Internet

Apart from publishing a collection of the presentation decks that were presented, not sure what you had in mind.

Even then I have found very little residual value in the various binders full of powerpoint slides that I've collected - I have probably referred back to less than 1% of all slides amassed in binders over the years.

What knowledge are you thinking should be captured? Capture, imho, is for the most part a useless exercise. By analogy, have you ever tried to type up the notes that were put up on a whiteboard, along with any diagrams? How much residual use are those notes? How much use are they to someone who wasn't even in the room? Point is, any true "knowledge" that was generated during a conference was probably highly contextual, and sticky - the people who gave rise to it are probably the only ones who will have it a year from now, despite their efforts to capture or transmit it.

Just a thought.




**************
Can love help you live longer? Find out now. (http://personals.aol.com/articles/2009/02/18/longer-lives-through-relationships/?ncid=emlweuslove00000001)


Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Marcie Zaharee
 

I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/meetings/corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.


Re: Any Experience Here with Virtual Agents/Chat Bots? #AI #call-center

Steve Ardire <sardire@...>
 

Keshav - I hadn't looked at demo of eGain virtual agent in a number of yrs.

The eGain virtual agent is using a case based reasoning engine from a software startup called Big Science that eGain acquired in 2000. You can also see it here http://www.kurzweilai.net as the underlying conversational engine for Ramona ( Ray Kurzweil's alter ego ) with a LifeFX pretty face ( company is no longer around )

I was involved with Big Science, eGain and LifeFX ;)

- Steve


On Mon, Jul 13, 2009 at 11:51 PM, <jpnagar@...> wrote:


Couple of year ago I had seen a demo of eGain virtual agent. I suppose this is still available as on offering - http://www.egain.com/products/virtual_agent.asp
I had also seen one live deployment of this solution for one of the Japaneese banks. As long as the questions are simple and clear the ChatBot can answer correctly. You can checkout a demo on site accessible through a link on th right side - "Chat with us".

Hope this info is helpful.
Regards
Keshav Rajgopal


From: "jacobwatts"
Date: Mon, 13 Jul 2009 21:24:40 -0000
To: <sikmleaders@...>
Subject: [sikmleaders] Re: Any Experience Here with Virtual Agents/Chat Bots?

Thank you for your response, John. I took a look at Verbots for the sake of due diligence, but have to agree that it doesn't seem like a professional solution.

Looking at the minimal response to my inquiry, I guess there isn't much experience with this market segment in our group. That isn't surprising, since the vendors we are looking at have only been in business for a few years and have a short list of customers. But seeing how these front-end systems are typically tied in with a KM system of some form, it will be interesting to see how this evolves in the next decade or so as the technology gains traction. That's an assumptive statement, but I do believe virtual agents will become more common, and has potential to eventually become the de facto standard.

--- In sikmleaders@..., john.mcquary@... wrote:
>
> A few years ago, we looked at a free tool from Verbot
> http://www.verbots.com/ , but while it made a fun demonstration, it never
> seemed like a professional solution. About that same time, Miss Dewey came
> out which provided a glimpse into what a chat bot could become.
> Unfortunately, the Miss Dewey site is no longer available.
>



Re: Any Experience Here with Virtual Agents/Chat Bots? #AI #call-center

Keshav Rajgopal
 

Couple of year ago I had seen a demo of eGain virtual agent. I suppose this is still available as on offering - http://www.egain.com/products/virtual_agent.asp
I had also seen one live deployment of this solution for one of the Japaneese banks. As long as the questions are simple and clear the ChatBot can answer correctly. You can checkout a demo on site accessible through a link on th right side - "Chat with us".

Hope this info is helpful.
Regards
Keshav Rajgopal


From: "jacobwatts"
Date: Mon, 13 Jul 2009 21:24:40 -0000
To: <sikmleaders@...>
Subject: [sikmleaders] Re: Any Experience Here with Virtual Agents/Chat Bots?

Thank you for your response, John. I took a look at Verbots for the sake of due diligence, but have to agree that it doesn't seem like a professional solution.

Looking at the minimal response to my inquiry, I guess there isn't much experience with this market segment in our group. That isn't surprising, since the vendors we are looking at have only been in business for a few years and have a short list of customers. But seeing how these front-end systems are typically tied in with a KM system of some form, it will be interesting to see how this evolves in the next decade or so as the technology gains traction. That's an assumptive statement, but I do believe virtual agents will become more common, and has potential to eventually become the de facto standard.


--- In sikmleaders@yahoogroups.com, john.mcquary@... wrote:
>
> A few years ago, we looked at a free tool from Verbot
> http://www.verbots.com/ , but while it made a fun demonstration, it never
> seemed like a professional solution. About that same time, Miss Dewey came
> out which provided a glimpse into what a chat bot could become.
> Unfortunately, the Miss Dewey site is no longer available.
>


Re: Any Experience Here with Virtual Agents/Chat Bots? #AI #call-center

jacobwatts <jacob.watts@...>
 

Thank you for your response, John. I took a look at Verbots for the sake of due diligence, but have to agree that it doesn't seem like a professional solution.

Looking at the minimal response to my inquiry, I guess there isn't much experience with this market segment in our group. That isn't surprising, since the vendors we are looking at have only been in business for a few years and have a short list of customers. But seeing how these front-end systems are typically tied in with a KM system of some form, it will be interesting to see how this evolves in the next decade or so as the technology gains traction. That's an assumptive statement, but I do believe virtual agents will become more common, and has potential to eventually become the de facto standard.

--- In sikmleaders@yahoogroups.com, john.mcquary@... wrote:

A few years ago, we looked at a free tool from Verbot
http://www.verbots.com/ , but while it made a fun demonstration, it never
seemed like a professional solution. About that same time, Miss Dewey came
out which provided a glimpse into what a chat bot could become.
Unfortunately, the Miss Dewey site is no longer available.


University of Edinburgh Knowledge Management Survey #research #survey

David Griffiths <dgkmedin@...>
 


Hello,


My name is David Griffiths and I am a PhD student and Associate Lecturer at Edinburgh University.  I am currently investigating the assumptions of KM academics and practitioners and I am looking for help in distributing a survey through your forum.


 This survey has been designed to examine the findings of a large meta-analysis of KM literature and so is a little unique in its approach, which makes the use of other surveys a little difficult.


I am more than happy to provide a digest version of the findings and I appreciate the need to feedback to the KM community.


The link is as follows: https://www.survey.ed.ac.uk/km2009


Thank you in advance for any help you might be able to give me with this.


Kind regards,


David Griffiths



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