Thanks to Steve for being the first member of SIKM Leaders to present for the third time.
This is a reminder of Tuesday's monthly call from 11 am to 12 noon EDT.
July 21, 2009: Steve Wieneke - Understanding our Hidden Diversity
Steve's presentation is available at
Subject: SIKM Leaders Community Monthly Call
When: Tuesday, July 21, 2009 11:00 AM-12:00 PM (GMT-05:00) Eastern Time
(US & Canada).
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Many thanks to those of you who have taken our expertise survey... we are starting to see some interesting trends (though too early to draw firm conclusions). For example, at the moment it looks like gaining access to expertise in the organisation, or building experience and expertise in staff are more critical issues for respondents than knowledge retention and knowledge loss through restructuring or retirement.toggle quoted messageShow quoted text
It's still a small sample, at 70 respondents, so those of you haven't yet taken it who are interested in how expertise can be better managed, do take a few minutes to complete the survey at http://tinyurl.com/expertisesurvey - when you finish the survey you will see a summary of the results so far, and the results URL will be constant so you can go back and visit any time before we close the survey and publish the results (copies will be sent to respondents).
You are also encouraged to contribute your own examples and stories at the project blog http://usingexpertise.blogspot.com
On Jun 15, 2009, at 10:13 AM, Patrick Lambe wrote:
Valdis Krebs <valdis@...>
Flips are great!!! Costco has them at a really good price, normal or HD. Surprised at the excellent audio quality...toggle quoted messageShow quoted text
On Jul 16, 2009, at 12:21 PM, John D. Smith wrote:
four cheap Flip cameras and lends them to people who then other people in a conference.
John D. Smith <john.smith@...>
There is a cluster of practices being tagged as "socialreporting" that have a lot of potential for adding to and reshaping conferences.
An interesting story about the democratization of video. I asked my friend Beverly Trayner what video camera I should buy. She replied that instead of having a fancy one, she shows up with four cheap Flip cameras and lends them to people who then other people in a conference. The trick for a big conference is to get the interviews posted really fast so that people can follow up face-to-face during the conference.
* John D. Smith ~ Voice: 503.963.8229 ~ Skype & Twitter: smithjd
* Portland, Oregon, USA http://www.learningAlliances.net
* “Can't ask newspapers to invent craigslist...” Clay Shirky
toggle quoted messageShow quoted text
We have used Captivate software to capture both the presentation slides and audio including questions and answers at some of our conferences. That content was then placed on the web on our CoP for access by members to listen to the audio along with the slides. We found it very successful because the audio provides the rich discussion that takes place during the presentation. We went back even a year later to harvest some of the content for other purposes and having the audio along with the slides was essential.
Sent: Wednesday, July 15, 2009 10:55:50 AM
Subject: [sikmleaders] knowledge capture and the retrieval of knowledge exchanged during conferences
I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/ meetings/ corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.
Keith De La Rue
You asked about:
"… collaborative tools … to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences / meetings / corporate events, etc."
There has been a fair bit written about the use of Twitter for this purpose recently. I have blogged about this - including links to some fairly detailed blog posts elsewhere - here:
--- In email@example.com, "mzaharee" <mzaharee@...> wrote:
At most technology-themed conferences, numerous attendees use Twitter to capture and immediately disseminate key points the speaker or panel is making. Nearly all conferences define and publicize hashtags (i.e. #e2conf at the Enterprise 2.0 Conference held last month in Boston) that attendees can include in their tweets, so they may be grouped into a common index for both realtime and post-event retrieval. Some conferences have gone so far as to assign a specific, distinct hashtag to each session.
The same method could be used for any private meeting as well. The largest challenge is that Twitter does not retain tweets containing hashtags for more than 3 months, and often less. Individuals seeking to mine older tweets would have to rely on a second service, such as FriendFeed, that aggregates information from multiple services and archives it indefinitely (making it available for query much later.)
I hope this helps!
Matt, I agree with you. For large conferences, not just meetings - its a design issue. In a recent blog http://www.nancydixonblog.com/2009/07/a-km-strategy-built-on-the-collective-knowledge-of-ecopetrol.html I describe a meeting at Ecopetrol that was designed for collective learning. In this meeting both the big ideas and decisions were preserved.toggle quoted messageShow quoted text
On Jul 15, 2009, at 6:35 PM, Matt Moore wrote:
Marcie,toggle quoted messageShow quoted text
I have used Issue Mapping and Dialogue http://www.cognexus.org/issue_mapping_webinar_series.htm . It takes a skilled person to create the map, but it's a great way to see the relationship between issues and to be able to attach documents and notes. Jeff Conklin has some research - here is one http://www.cognexus.org/ConklinCaseStudyChapter.pdf - but more on his site. There is also a youtube video that explains Issue Mapping. http://www.youtube.com/watch?v=pxS5wUljfjE
Nancy M, Dixon
Common Knowledge Associates
202 277 5839 NEW PHONE NUMBER as of Aug 28, 512 694 6605
now blogging at www.nancydixonblog.com
On Jul 15, 2009, at 9:55 AM, mzaharee wrote:
Matt Moore <laalgadger@...>
toggle quoted messageShow quoted text
--- On Wed, 7/15/09, mzaharee wrote:
Tom Short <tman9999@...>
Apart from publishing a collection of the presentation decks that were presented, not sure what you had in mind.
Even then I have found very little residual value in the various binders full of powerpoint slides that I've collected - I have probably referred back to less than 1% of all slides amassed in binders over the years.
What knowledge are you thinking should be captured? Capture, imho, is for the most part a useless exercise. By analogy, have you ever tried to type up the notes that were put up on a whiteboard, along with any diagrams? How much residual use are those notes? How much use are they to someone who wasn't even in the room? Point is, any true "knowledge" that was generated during a conference was probably highly contextual, and sticky - the people who gave rise to it are probably the only ones who will have it a year from now, despite their efforts to capture or transmit it.
Just a thought.
This is a very interesting question and I am looking forward to reading others' feedback.
The challenges for knowledge capture in a meeting or event setting are somewhat unique. You need to avoid distracting speakers and participants with the task of facilitating the capture, but likely also need to keep the size of the capture small to minimize time spent on post-capture editing. It's not web 2.0, but I am a big fan of Camtasia Studio for rich, complex knowledge capture and would likely start with this tool. Capturing an interactive chat or blog session by several volunteers from the audiance might also be valuable.
Ultimately, stiching audio, video, screen shots, etc... back together into a "knowledge capsule" with metadate (bookmarks, keywords, references, et al) may be beyond current web 2.0 capabilities, but I reserve the right to be corrected! -Frank
Good stuff guys - appreciate the responses.toggle quoted messageShow quoted text
--- In firstname.lastname@example.org, Steve Ardire <sardire@...> wrote:
I would remain a wee bit more optimistic.toggle quoted messageShow quoted text
In terms of retaining meaning from a meeting on a complex topic, I do believe that one can capture a list of decisions made by the group and an "image" of the relationships among the important concepts that lead up to that decision.
The enduring take-away needs to be some narrative about "what have we decided and what were the key considerations that shaped that decision." There is probably some real archival value in having access to a catalogue of warrants that were applied to group decisions which are made repeatedly by different groups in slightly different situations.
Of course, I am speaking about meetings that result in group decisions. Presentations themselves are broadcasts, and I feel that they rarely tap the wisdom of the audience in real time. In narrative form I enjoy brief presentations (usually), yet on their own merits they rarely prompt me into a new course of action. In a complex situation, I rely on deliberation and collective decision.
In a message dated 7/15/2009 7:15:00 PM Eastern Daylight Time, tman9999@... writes:
Subj: [sikmleaders] Re: knowledge capture and the retrieval of knowledge exchanged during conferences
I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/meetings/corporate events, etc. Is anyone familiar with any recent studies on web 2.0 tool usage trends in these settings? Would you mind sharing what best practices exist in your own companies.
Steve Ardire <sardire@...>
Keshav - I hadn't looked at demo of eGain virtual agent in a number of yrs.toggle quoted messageShow quoted text
The eGain virtual agent is using a case based reasoning engine from a software startup called Big Science that eGain acquired in 2000. You can also see it here http://www.kurzweilai.net as the underlying conversational engine for Ramona ( Ray Kurzweil's alter ego ) with a LifeFX pretty face ( company is no longer around )
I was involved with Big Science, eGain and LifeFX ;)
On Mon, Jul 13, 2009 at 11:51 PM, <jpnagar@...> wrote:
Couple of year ago I had seen a demo of eGain virtual agent. I suppose this is still available as on offering - http://www.egain.com/products/virtual_agent.asptoggle quoted messageShow quoted text
I had also seen one live deployment of this solution for one of the Japaneese banks. As long as the questions are simple and clear the ChatBot can answer correctly. You can checkout a demo on site accessible through a link on th right side - "Chat with us".
Hope this info is helpful.
Date: Mon, 13 Jul 2009 21:24:40 -0000
Subject: [sikmleaders] Re: Any Experience Here with Virtual Agents/Chat Bots?
Thank you for your response, John. I took a look at Verbots for the sake of due diligence, but have to agree that it doesn't seem like a professional solution.
--- In sikmleaders@
> A few years ago, we looked at a free tool from Verbot
> seemed like a professional solution. About that same time, Miss Dewey came
> out which provided a glimpse into what a chat bot could become.
> Unfortunately, the Miss Dewey site is no longer available.
Thank you for your response, John. I took a look at Verbots for the sake of due diligence, but have to agree that it doesn't seem like a professional solution.toggle quoted messageShow quoted text
Looking at the minimal response to my inquiry, I guess there isn't much experience with this market segment in our group. That isn't surprising, since the vendors we are looking at have only been in business for a few years and have a short list of customers. But seeing how these front-end systems are typically tied in with a KM system of some form, it will be interesting to see how this evolves in the next decade or so as the technology gains traction. That's an assumptive statement, but I do believe virtual agents will become more common, and has potential to eventually become the de facto standard.
--- In email@example.com, john.mcquary@... wrote:
David Griffiths <dgkmedin@...>
My name is David Griffiths and I am a PhD student and Associate Lecturer at Edinburgh University. I am currently investigating the assumptions of KM academics and practitioners and I am looking for help in distributing a survey through your forum.
This survey has been designed to examine the findings of a large meta-analysis of KM literature and so is a little unique in its approach, which makes the use of other surveys a little difficult.
I am more than happy to provide a digest version of the findings and I appreciate the need to feedback to the KM community.
The link is as follows: https://www.survey.ed.ac.uk/km2009
Thank you in advance for any help you might be able to give me with this.