Date   

Re: Microblogging in the Enterprise? #Yammer #ESN

Valdis Krebs <valdis@...>
 

Excellent post Andrew! No, not negative at all -- you hit points most vendors and I/T folks would rather not address. The technology is easy, the sociology is hard! Properly supporting human behavior with technology is even harder.

Us independents have always mixed business/social comm via various SW/ HW. You point out how it is also very true of corporate folks. Tough to live with rigid boundaries in a boundaryless world. The trick is how do we do permeable/changing boundaries?

BTW, SocialText has a great Twitter-like client and excellent integration across their products.

Valdis Krebs
http://orgnet.com
http://thenetworkthinker.com

On Jul 30, 2009, at 9:19 AM, Andrew Gent wrote:

[snip]
This problem is exacerbated by the expanding and fluid nature of people's social environment nowadays. (This is the second problem I mentioned.) business and social interactions are mixed and people communicate both socially and business-wise far beyond the corporate boundaries. (e.g. Many of my friends are information architects or writers or engineers as well. We discuss persoanl and business matters interchangeably and this happens outside or across corporate boundaries.) Unfortunately, corporate IT likes to ignore this fact and choose tools for "inside" the firewall as if they operated in a vacuum. As a result I have had to run at least two IM clients for the last 4-5 years so I can keep up with both co-workers and business associates. I currently use Twitter. But I can already see that I may need to do much the same to maintain my microblogging connections in the future...

I am not claiming to know the right answer here. I agree that yet- another-ui is one problem. But it is not solved by creating a situation where you are forced to use 3-4 almost-the-same products. Clearly, interoperability would be ideal. But unlike email, vendor behavior has made that impractical for IM as well as socisl networking and (most likely) wlll do the same for microblogging. And, yes, I know I can (sort of) solve the problem with yet-another- freeware-integrator (friendfeed, etc) or some other geek hackery, but that doesn't solve the problem for the average user.

Well, having said all that, I come off sounding far more negative that I intended. I guess my desire is that corporations (and the consultants that advise them) recognize both the needs for corporate privacy and the much more integrated nature of work/personal interaction in modern life.

Andrew Gent


Re: Microblogging in the Enterprise? #Yammer #ESN

Andrew Gent <ajgent@...>
 

[previous comments]


...Many of the vendors have recognized this and are incorporating Twitter like functionality into their collaboration platforms. Some, such as Newsgator integrate with Sharepoint, other such as Manymoon, integrate with Google Apps.


...It'd be great if someone would reverse-engineer the core functionality into SharePoint so we can have micro-blogging functionality in the same collaboration system...


...There is a powerful analogy with Instant Messaging here. Most IM systems are no longer standalone but integrated with email and other communications systems. Microblogging is a technical functionality / human activity that's part of broader set of technical functions & human activities rather than a standalone "thing"


I guess I am the dissenting vote here. Not that I don't think this is the direction the vendors are going -- I agree they are -- but I don't believe that is a good thing. There are two reasons that this is bad for users, both related to the intrinsic value of social software: the "social" component.

There is a strong analogy with IM -- I spend an ungodly amount of time negotiating with people over what IM client to use. (I just went through this again yesterday, by the way, and had to change IM clients once again.) As more and more vendors start implementing "Twitter-like" functionality, the more segmented and Tower of Babel-like the social landscape becomes. This is not so much of a problem with features that are bounded by the corporate firewall (such as office suites are and collaboration may be) or where interoperation standards have been accepted (such as email).

But it is a serious problem when you are talking about lightweight, highly social activities. Although it seems like a good idea to integrate it with your other communication functions, what if it gets integrated differently with two existing functions? What if email and collaboration both integrate microblogging? Unless you have a single vendor for all your apps, you are going to have a conflict.

This problem is exacerbated by the expanding and fluid nature of people's social environment nowadays. (This is the second problem I mentioned.) business and social interactions are mixed and people communicate both socially and business-wise far beyond the corporate boundaries. (e.g. Many of my friends are information architects or writers or engineers as well. We discuss persoanl and business matters interchangeably and this happens outside or across corporate boundaries.) Unfortunately, corporate IT likes to ignore this fact and choose tools for "inside" the firewall as if they operated in a vacuum. As a result I have had to run at least two IM clients for the last 4-5 years so I can keep up with both co-workers and business associates. I currently use Twitter. But I can already see that I may need to do much the same to maintain my microblogging connections in the future...

I am not claiming to know the right answer here. I agree that yet-another-ui is one problem. But it is not solved by creating a situation where you are forced to use 3-4 almost-the-same products. Clearly, interoperability would be ideal. But unlike email, vendor behavior has made that impractical for IM as well as socisl networking and (most likely) wlll do the same for microblogging. And, yes, I know I can (sort of) solve the problem with yet-another-freeware-integrator (friendfeed, etc) or some other geek hackery, but that doesn't solve the problem for the average user.

Well, having said all that, I come off sounding far more negative that I intended. I guess my desire is that corporations (and the consultants that advise them) recognize both the needs for corporate privacy and the much more integrated nature of work/personal interaction in modern life.

Andrew Gent


Re: Microblogging in the Enterprise? #Yammer #ESN

Matt Moore <laalgadger@...>
 

There is a powerful analogy with Instant Messaging here. Most IM systems are no longer standalone but integrated with email and other communications systems. Microblogging is a technical functionality / human activity that's part of broader set of technical functions & human activities ratehr than a standalone "thing"


--- On Wed, 7/29/09, Bill Dixon wrote:

From: Bill Dixon
Subject: RE: [sikmleaders] Microblogging in the Enterprise?
To: sikmleaders@...
Date: Wednesday, July 29, 2009, 9:21 PM

 

Thanks for your message.

 

I’ve heard the same comment from people internal and external to EY.  There is a population that sees integration of microblogging with other collaboration tools as necessary for far reaching adoption.

 

Bill Dixon

EY

 

From: sikmleaders@ yahoogroups. com [mailto:sikmleaders @yahoogroups. com] On Behalf Of Hodgson, David
Sent: Tuesday, July 28, 2009 10:33 AM
To: sikmleaders@ yahoogroups. com
Subject: RE: [sikmleaders] Microblogging in the Enterprise?

 

 

 

We’re really interested in using Yammer and have a few people on it already.

 

BUT, it’s yet another user interface, another site, another URL for people to remember and interact with!

 

It’d be great if someone would reverse-engineer the core functionality into SharePoint so we can have micro-blogging functionality in the same collaboration system…

 

Cheers,

 

Dave.

 

 

--

Dave Hodgson

Global Head, Scientific Knowledge Exchange
Roche Palo Alto LLC

david.hodgson@ roche.com

 

 

From: sikmleaders@ yahoogroups. com [mailto:sikmleaders @yahoogroups. com] On Behalf Of Lee Romero
Sent: Tuesday, July 28, 2009 5:13 AM
To: sikmleaders@ yahoogroups. com
Subject: Re: [sikmleaders] Microblogging in the Enterprise?

 

 

We have experimented with Yammer and also SocialCast. So far, no
formal support, but they have both seen quite a bit of use.

A recent blog post of interest on this topic (from Ray Sims):
http://raymondsims. com/?p=114

Regards
Lee Romero



Re: Microblogging in the Enterprise? #Yammer #ESN

Kirk Broaddus <kbhouston@...>
 

 

I think this is an adoption trajectory common to any application introduced into an enterprise – the early adoptees put up with the hassle of learning yet another interface, they push it to the IT departments, who push it to the companies, and then the major applications already in the enterprise for a particular space (say collaboration) either create that functionality to their feature set or simply buy up the company that has it, and then merge it into their application.  I suspect  Sharepoint, Documentum, etc. will have that feature in the future, as they see the customer demand for it.   Microsoft was famous for absorbing other companies features into their OS, until they got into anti-trust trouble with it.

 

Kirk Broaddus

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Bill Dixon
Sent: Wednesday, July 29, 2009 3:22 PM
To: sikmleaders@...
Subject: RE: [sikmleaders] Microblogging in the Enterprise?

 

 

Thanks for your message.

 

I’ve heard the same comment from people internal and external to EY.  There is a population that sees integration of microblogging with other collaboration tools as necessary for far reaching adoption.

 

Bill Dixon

EY

 

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Hodgson, David
Sent: Tuesday, July 28, 2009 10:33 AM
To: sikmleaders@yahoogroups.com
Subject: RE: [sikmleaders] Microblogging in the Enterprise?

 

 

 

We’re really interested in using Yammer and have a few people on it already.

 

BUT, it’s yet another user interface, another site, another URL for people to remember and interact with!

 

It’d be great if someone would reverse-engineer the core functionality into SharePoint so we can have micro-blogging functionality in the same collaboration system…

 

Cheers,

 

Dave.

 

 

--

Dave Hodgson

Global Head, Scientific Knowledge Exchange
Roche Palo Alto LLC

david.hodgson@roche.com

 

 

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Lee Romero
Sent: Tuesday, July 28, 2009 5:13 AM
To: sikmleaders@yahoogroups.com
Subject: Re: [sikmleaders] Microblogging in the Enterprise?

 

 

We have experimented with Yammer and also SocialCast. So far, no
formal support, but they have both seen quite a bit of use.

A recent blog post of interest on this topic (from Ray Sims):
http://raymondsims.com/?p=114

Regards
Lee Romero


Re: Microblogging in the Enterprise? #Yammer #ESN

Bill Dixon
 

Thanks for your message.

 

I’ve heard the same comment from people internal and external to EY.  There is a population that sees integration of microblogging with other collaboration tools as necessary for far reaching adoption.

 

Bill Dixon

EY

 

From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Hodgson, David
Sent: Tuesday, July 28, 2009 10:33 AM
To: sikmleaders@...
Subject: RE: [sikmleaders] Microblogging in the Enterprise?

 

 

 

We’re really interested in using Yammer and have a few people on it already.

 

BUT, it’s yet another user interface, another site, another URL for people to remember and interact with!

 

It’d be great if someone would reverse-engineer the core functionality into SharePoint so we can have micro-blogging functionality in the same collaboration system…

 

Cheers,

 

Dave.

 

 

--

Dave Hodgson

Global Head, Scientific Knowledge Exchange
Roche Palo Alto LLC

david.hodgson@...

 

 

From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Lee Romero
Sent: Tuesday, July 28, 2009 5:13 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Microblogging in the Enterprise?

 

 

We have experimented with Yammer and also SocialCast. So far, no
formal support, but they have both seen quite a bit of use.

A recent blog post of interest on this topic (from Ray Sims):
http://raymondsims.com/?p=114

Regards
Lee Romero


Re: Microblogging in the Enterprise? #Yammer #ESN

sswarup44 <sswarup44@...>
 

Yup, I agree with Dave - Yammer for all its touted benefits it is after all YET ANOTHER user interface, YET ANOTHER site, YET ANOTHER URL for people to remember and interact, and let me add YET ANOTHER site that we need to carve out time for in the already busy workday.

Sanjay

--- In sikmleaders@..., "Hodgson, David" <david.hodgson@...> wrote:



We're really interested in using Yammer and have a few people on it
already.



BUT, it's yet another user interface, another site, another URL for
people to remember and interact with!



It'd be great if someone would reverse-engineer the core functionality
into SharePoint so we can have micro-blogging functionality in the same
collaboration system...



Cheers,



Dave.





--

Dave Hodgson

Global Head, Scientific Knowledge Exchange
Roche Palo Alto LLC

david.hodgson@...





From: sikmleaders@... [mailto:sikmleaders@...]
On Behalf Of Lee Romero
Sent: Tuesday, July 28, 2009 5:13 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Microblogging in the Enterprise?





We have experimented with Yammer and also SocialCast. So far, no
formal support, but they have both seen quite a bit of use.

A recent blog post of interest on this topic (from Ray Sims):
http://raymondsims.com/?p=114

Regards
Lee Romero


Re: Microblogging in the Enterprise? #Yammer #ESN

Bill Ives <iveswilliam@...>
 

Dave

Many of the vendors have recognized this and are incorporating Twitter like functionality into their collaboration platforms. Some, such as Newsgator integrate with Sharepoint, other such as Manymoon, integrate with Google Apps. 

see  Rise of Micro-messaging in Enterprise Collaboration Platforms


On Jul 28, 2009, at 11:33 AM, Hodgson, David wrote:


 

We’re really interested in using Yammer and have a few people on it already.

 

BUT, it’s yet another user interface, another site, another URL for people to remember and interact with!

 

It’d be great if someone would reverse-engineer the core functionality into SharePoint so we can have micro-blogging functionality in the same collaboration system…

 

Cheers,

 

Dave.

 

 

--

Dave Hodgson

Global Head, Scientific Knowledge Exchange
Roche Palo Alto LLC

david.hodgson@roche.com

 

 

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Lee Romero
Sent: Tuesday, July 28, 2009 5:13 AM
To: sikmleaders@yahoogroups.com
Subject: Re: [sikmleaders] Microblogging in the Enterprise?

 

 

We have experimented with Yammer and also SocialCast. So far, no
formal support, but they have both seen quite a bit of use.

A recent blog post of interest on this topic (from Ray Sims):
http://raymondsims.com/?p=114

Regards
Lee Romero




Re: Microblogging in the Enterprise? #Yammer #ESN

Hodgson, David <david.hodgson@...>
 

 

We’re really interested in using Yammer and have a few people on it already.

 

BUT, it’s yet another user interface, another site, another URL for people to remember and interact with!

 

It’d be great if someone would reverse-engineer the core functionality into SharePoint so we can have micro-blogging functionality in the same collaboration system…

 

Cheers,

 

Dave.

 

 

--

Dave Hodgson

Global Head, Scientific Knowledge Exchange
Roche Palo Alto LLC

david.hodgson@...

 

 

From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Lee Romero
Sent: Tuesday, July 28, 2009 5:13 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Microblogging in the Enterprise?

 

 

We have experimented with Yammer and also SocialCast. So far, no
formal support, but they have both seen quite a bit of use.

A recent blog post of interest on this topic (from Ray Sims):
http://raymondsims.com/?p=114

Regards
Lee Romero


Re: Microblogging in the Enterprise? #Yammer #ESN

Bruce Richard
 

A friend of mine recently left a company and found a new job (imagine in this economy!) where his coworkers actually expect him to Twitter...especially his direct reports.

Unfortunately he is on a 4 week vacation (imagine that in this economy!) so it may awhile before I get any more specifics.

bruce richard

--- In sikmleaders@..., "Arthur Shelley" <arthur@...> wrote:

Bill,



Stuart French here in Melbourne has done some great work with this as part
of his Masters of Knowledge research.

You can find Stuart at his excellent blog http://www.deltaknowledge.net/

Keith Delarue and Andrew Mitchell have also done a lot in this area, find
them through the Melbourne KM Leadership Forum and their respective on-line
presence. I think Keith may have also answered this as well directly.

Regards

Arthur Shelley
Author: The Organizational Zoo A Survival Guide to Workplace Behavior and
Being a Successful Knowledge Leader What knowledge practitioners need to
know to make a difference.
<http://www.organizationalzoo.com> www.organizationalzoo.com
Ph +61 413 047 408

_____

From: sikmleaders@... [mailto:sikmleaders@...] On
Behalf Of Bill Dixon
Sent: Saturday, 25 July 2009 2:36 PM
To: sikmleaders@...
Subject: [sikmleaders] Microblogging in the Enterprise?





Does anyone have any direct experience with Microblogging (Twitter, Yammer,
etc) in a large enterprise? Internally at EY, we are exploring the
implementation of the corporate equivalent of Twitter. Any success stories
or lessons learned would be greatly appreciated.



Regards,



Bill Dixon



No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.392 / Virus Database: 270.13.30/2263 - Release Date: 07/26/09
06:33:00


Re: Microblogging in the Enterprise? #Yammer #ESN

Lee Romero
 

We have experimented with Yammer and also SocialCast. So far, no
formal support, but they have both seen quite a bit of use.

A recent blog post of interest on this topic (from Ray Sims):
http://raymondsims.com/?p=114

Regards
Lee Romero


Re: Microblogging in the Enterprise? #Yammer #ESN

Arthur Shelley
 

Bill,

 

Stuart French here in Melbourne has done some great work with this as part of his Masters of Knowledge research.

You can find Stuart at his excellent blog http://www.deltaknowledge.net/  

Keith Delarue and Andrew Mitchell have also done a lot in this area, find them through the Melbourne KM Leadership Forum and their respective on-line presence.  I think Keith may have also answered this as well directly.

Regards

Arthur Shelley
Author: The Organizational Zoo A Survival Guide to Workplace Behavior and
Being a Successful Knowledge Leader  What knowledge practitioners need to know to make a difference.
www.organizationalzoo.com
Ph +61 413 047 408


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Bill Dixon
Sent: Saturday, 25 July 2009 2:36 PM
To: sikmleaders@...
Subject: [sikmleaders] Microblogging in the Enterprise?

 

 

Does anyone have any direct experience with Microblogging (Twitter, Yammer, etc) in a large enterprise?  Internally at EY, we are exploring the implementation of the corporate equivalent of Twitter.  Any success stories or lessons learned would be greatly appreciated.

 

Regards,

 

Bill Dixon

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.392 / Virus Database: 270.13.30/2263 - Release Date: 07/26/09 06:33:00


Re: Microblogging in the Enterprise? #Yammer #ESN

Carol H. Tucker
 

We use YAK and have found it a real time-saver when dealing with remote locations


On Sat, Jul 25, 2009 at 10:02 AM, John Hovell <jhovell@...> wrote:
 

Hi Bill -

We're using Yammer and an internal version of A-Space at ManTech International.  We also have a page on ManTechpedia that maintains a list of all the employees using Twitter (and their screen name, of course).  It has taken quite some time (from my early adopter perspective :)  ) to reach a tipping point, but we're getting to a point where the number of anecdotal successes seems to be growing.  As an recent example, we just had a new President/COO come on board and after his first 'all hands' (that physically happened at Corporate HQ) there was a flurry of conversation (on Yammer) around his vision, strategic direction(s), and the tactical approach - using Yammer was a great, informal way to quickly spread the message around the globe.

Thanks, hope that helps,
John

Director, Knowledge Management
ManTech International Corporation
Twitter/Delicious: klowey22

At 12:35 AM 7/25/2009, Bill Dixon wrote:
 

Does anyone have any direct experience with Microblogging (Twitter, Yammer, etc) in a large enterprise?  Internally at EY, we are exploring the implementation of the corporate equivalent of Twitter.  Any success stories or lessons learned would be greatly appreciated.

 

Regards,

 

Bill Dixon




--
Carol H. Tucker

"I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises."
 - Buzz Aldrin


Re: Microblogging in the Enterprise? #Yammer #ESN

Michael Fulton <cincibuckeyenut@...>
 

We have some folks that have used yammer and some using twitter but no formal efforts.  Yammer really went over well for a while, but I truly believe that to be successful in the enterprise, integrating microblogging with an enterprise 2.0 platform (like Facebook status feed externally) works much better.  Internally, we use Telligent Enterprise and the latest version of that (we aren't on it yet as it just came out a month ago), has that sort of integrated status feed.  I think we will get tremendous uptake in that once we migrate. 

Mike


--- On Sat, 7/25/09, John Hovell wrote:

From: John Hovell
Subject: Re: [sikmleaders] Microblogging in the Enterprise?
To: sikmleaders@...
Date: Saturday, July 25, 2009, 10:02 AM

 

Hi Bill -

We're using Yammer and an internal version of A-Space at ManTech International.  We also have a page on ManTechpedia that maintains a list of all the employees using Twitter (and their screen name, of course).  It has taken quite some time (from my early adopter perspective :)  ) to reach a tipping point, but we're getting to a point where the number of anecdotal successes seems to be growing.  As an recent example, we just had a new President/COO come on board and after his first 'all hands' (that physically happened at Corporate HQ) there was a flurry of conversation (on Yammer) around his vision, strategic direction(s) , and the tactical approach - using Yammer was a great, informal way to quickly spread the message around the globe.

Thanks, hope that helps,
John

Director, Knowledge Management
ManTech International Corporation
Twitter/Delicious: klowey22

At 12:35 AM 7/25/2009, Bill Dixon wrote:

 

Does anyone have any direct experience with Microblogging (Twitter, Yammer, etc) in a large enterprise?  Internally at EY, we are exploring the implementation of the corporate equivalent of Twitter.  Any success stories or lessons learned would be greatly appreciated.

 

Regards,

 

Bill Dixon



Re: Microblogging in the Enterprise? #Yammer #ESN

John Hovell <jhovell@...>
 

Hi Bill -

We're using Yammer and an internal version of A-Space at ManTech International.  We also have a page on ManTechpedia that maintains a list of all the employees using Twitter (and their screen name, of course).  It has taken quite some time (from my early adopter perspective :)  ) to reach a tipping point, but we're getting to a point where the number of anecdotal successes seems to be growing.  As an recent example, we just had a new President/COO come on board and after his first 'all hands' (that physically happened at Corporate HQ) there was a flurry of conversation (on Yammer) around his vision, strategic direction(s), and the tactical approach - using Yammer was a great, informal way to quickly spread the message around the globe.

Thanks, hope that helps,
John

Director, Knowledge Management
ManTech International Corporation
Twitter/Delicious: klowey22


At 12:35 AM 7/25/2009, Bill Dixon wrote:
 

Does anyone have any direct experience with Microblogging (Twitter, Yammer, etc) in a large enterprise?  Internally at EY, we are exploring the implementation of the corporate equivalent of Twitter.  Any success stories or lessons learned would be greatly appreciated.

 

Regards,

 

Bill Dixon


Microblogging in the Enterprise? #Yammer #ESN

Bill Dixon
 

Does anyone have any direct experience with Microblogging (Twitter, Yammer, etc) in a large enterprise?  Internally at EY, we are exploring the implementation of the corporate equivalent of Twitter.  Any success stories or lessons learned would be greatly appreciated.

 

Regards,

 

Bill Dixon


July 2009 SIKM Call: Steve Wieneke - Understanding our Hidden Diversity #monthly-call

Stan Garfield
 
Edited

Yesterday we held our 50th call.  Steve Wieneke presented on Understanding our Hidden Diversity. Here are Steve's slides.

 

Thanks to Steve for being the first member of SIKM Leaders to present for the third time.

Future Call Schedule

2009-08-18  Andrew Gent Sustainable KM  
2009-09-15 Nancy Settle-Murphy  Planning & Running Effective Remote Meetings  
2009-10-20 Lee Romero Communities and Community Metrics  
2009-11-17 Matt Moore Using Expertise  
2009-12-15 Rick Wallace KM, Organizational Learning, and Innovation  
2010-01-19 Steve Denning High-Performance Teams  
2010-02-16 Chris Johannessen KT: What KM and IT Have Become

 


July 2009 SIKM Call: Steve Wieneke - Understanding our Hidden Diversity #monthly-call

Stan Garfield
 

This is a reminder of Tuesday's monthly call from 11 am to 12 noon EDT.


July 21, 2009: Steve Wieneke - Understanding our Hidden Diversity

Steve's presentation is available at
http://groups.yahoo.com/group/sikmleaders/files/Understanding_Hidden_Div\;
ersity.pdf
<http://groups.yahoo.com/group/sikmleaders/files/Understanding_Hidden_Di\;
versity.pdf>

-----Original Appointment-----
Subject: SIKM Leaders Community Monthly Call
When: Tuesday, July 21, 2009 11:00 AM-12:00 PM (GMT-05:00) Eastern Time
(US & Canada).
Where: 888-998-2663 or +1 517-466-2222 passcode 406165#

Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM
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*Access to your conference call will be either of the numbers listed,
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Restrictions may exist when accessing freephone/toll free numbers using
a mobile telephone.


Re: Study of perceptions of expertise #expertise #research

Patrick Lambe
 

Many thanks to those of you who have taken our expertise survey... we are starting to see some interesting trends (though too early to draw firm conclusions). For example, at the moment it looks like gaining access to expertise in the organisation, or building experience and expertise in staff are more critical issues for respondents than knowledge retention and knowledge loss through restructuring or retirement.

It's still a small sample, at 70 respondents, so those of you haven't yet taken it who are interested in how expertise can be better managed, do take a few minutes to complete the survey at  http://tinyurl.com/expertisesurvey - when you finish the survey you will see a summary of the results so far, and the results URL will be constant so you can go back and visit any time before we close the survey and publish the results (copies will be sent to respondents).

You are also encouraged to contribute your own examples and stories at the project blog http://usingexpertise.blogspot.com

Thanks again!

Patrick

Patrick Lambe


Have you seen our KM Method Cards?   http://www.straitsknowledge.com/store/



On Jun 15, 2009, at 10:13 AM, Patrick Lambe wrote:



Hi folks... apologies to those of you also on the actkm list for cross- 
posting!!

Matt Moore and I have been working on an open research project to see 
if we can get some better insights into how expertise gets valued and 
leveraged in organisations. "Open" means all our data (anonymised) is 
published as we gather it, and we will make the final results 
available to the KM community for free. Links to the material 
collected so far given below.

Our first stage was narrative collection, and we've collected almost 
200 stories from many organisations and countries, posted on the 
project blog at http://usingexpertise.blogspot.com (we're still 
collecting so do visit the site, add your own stories or comment on 
others').

Since February we've been running sensemaking workshops on this 
narrative material to develop archetypes and theme statements. This 
material is being posted as we process it, on our project wiki at http://usingexpertise.wikispaces.com 
- these workshops are still continuing, and if you'd like to host 
one get in touch with me or Matt (innotecture@gmail.com).

This process has started to throw up some interesting insights which 
we now want to test in a formal larger scale survey, and we'd be very 
grateful if you could help us by completing this at http://tinyurl.com/expertisesurvey 
- in line with all our activities, you will be able to see the 
results so far as soon as you have taken the survey, and if you 
bookmark the results page you will be able to revisit it as the survey 
grows.

This project will run into 2010, and at some stage when we have enough 
coverage from the sensemaking workshops, I'm hoping we will be able to 
move this material into Dave Snowden's Sensemaker software for ongoing 
public access and research (thanks to Dave for the offer). At that 
point we will be starting to look at developing practical strategies 
to improve the way experience and expertise are
managed in organisations.



Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

Valdis Krebs <valdis@...>
 

Flips are great!!! Costco has them at a really good price, normal or HD. Surprised at the excellent audio quality...

Valdis Krebs
http://orgnet.com
http://thenetworkthinker.com

On Jul 16, 2009, at 12:21 PM, John D. Smith wrote:

four cheap Flip cameras and lends them to people who then other people in a conference.


Re: Knowledge capture and the retrieval of knowledge exchanged during conferences #conferences #tools #knowledge-capture

John D. Smith <john.smith@...>
 

 
There is a cluster of practices being tagged as "socialreporting" that have a lot of potential for adding to and reshaping conferences.
 
 
An interesting story about the democratization of video.  I asked my friend Beverly Trayner what video camera I should buy.  She replied that instead of having a fancy one, she shows up with four cheap Flip cameras and lends them to people who then other people in a conference.  The trick for a big conference is to get the interviews posted really fast so that people can follow up face-to-face during the conference.
 
John
*
* John D. Smith ~ Voice: 503.963.8229 ~ Skype & Twitter: smithjd
* Portland, Oregon, USA  http://www.learningAlliances.net
* “Can't ask newspapers to invent craigslist...” Clay Shirky
 
 

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