Steve, group - I have downloaded, printed, read and marked up Steve's
two articles in preparation for our discussion tomorrow. I see
within Steve's articles inconsistencies in the use of the
term "knowledge." For instance, is an idea knowledge, information, or
something else?? The PARC example is used to illustrate how "leaky"
knowledge is, as opposed to being "sticky", as is often claimed.

Yet it could be argued that what "leaked" out of PARC was not
knowledge, per se, but rather an idea which could be
considered "intellectual capital" which in turn could be considered a
type of "content." The knowledge that gave rise to the idea was
embodied in the scientists. And *that* knowledge is sticky, and
difficult to transfer.

To bring more focus to what could devolve quickly into a semantic
argument, I therefore submit the following very brief online item
written by Larry Prusak about a set of definitions around knowledge
given to us by the ancient Greeks.
http://www.babsonknowledge.org/2005/12/the_four_names_for_knowledge.ht
m

Looking forward to the discussion.

-Tom Short
Principal, Knowledge Management CoE
Pacific Gas & Electric

HP offers video interviews, case studies, and white papers from industry leaders.  See "Change Artists - Stories from the real world: CEOs, CIOs and Change" at http://www.hp.com/changeartists for details.

 

Regards,

Stan

 

Let's agree to have Steve Denning's teleconference at 3pm USA Eastern on
September 19th. If someone wants to create a rotating schedule for the
future, go for it!




"Kaplan Bill"
<Bill.Kaplan@acqs To: <sikmleaders@yahoogroups.com>
olinc.com> cc:
Sent by: Subject: RE: [sikmleaders] New poll for sikmleaders
sikmleaders@yahoo
groups.com


09/06/2006 08:13
AM
Please respond to
sikmleaders






I’m flexible








From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On
Behalf Of Patrick Lambe Green Chameleon SG
Sent: Tuesday, September 05, 2006 21:41
To: sikmleaders@yahoogroups.com
Subject: Re: [sikmleaders] New poll for sikmleaders





Speaking at -2 hours from Shawn, I agree.. a rotation would be fairest.





Patrick

Enter your vote today! A new poll has been created for the
sikmleaders group:

Shawn Callahan wrote: "While I would love to join everyone
on the 19th for the conversation with Steve Denning, people
in Asia Pacific like myself will need to be on the call at
1am or later. Is there any chance of rotating the times to
take account of sikmleaders becoming a global network."

Steve Denning replied: "Other groups that I have
participated in have found that 3pm US Eastern time is the
least-bad global compromise. It means 9pm in Europe which is
late and 5 am in Australia, which is early, (but arguably
better than 1 am.)"

Question: What do the members want to do?


o Keep the time unchanged (11 am USA Eastern)
o Change to 3pm USA Eastern
o Rotate between 11 am and 5 pm USA Eastern
o Change to some other fixed time (please send to Stan)
o Change to rotate between some other times (please send to Stan)


To vote, please visit the following web page:
http://groups.yahoo.com/group/sikmleaders/surveys?id=1675798

Note: Please do not reply to this message. Poll votes are
not collected via email. To vote, you must go to the Yahoo! Groups
web site listed above.

Thanks!

Hi Stan,

While I would love to join everyone on the 19th for the conversation
with Steve Denning, people in Asia Pacific like myself will need to be
on the call at 1am or later. Is there any chance of rotating the times
to take account of sikmleaders becoming a global network.

Thanks for your great work in keeping this group running.

Regards

Shawn Callahan

Hello Diana -

Some approaches to consider:

1. After Action Reviews: US Army, Center for Lessons Learned (CALL);
and the US Forest Service's Wildland Fire Lessons Learned Center
(www.wildfirelessons.net)

2. Chrysler Engineering Books of Knowledge (no pointers for this)

3. As others have mentioned, anything that provides recognition.
McKinzie (the consultants) used a system of highlighting the most
popular downloaded consulting briefs from their intranet - posting
the titles and authors on the top10 or top20 list on their enterprise
portal. This can work well as it incents not only contributions, but
also recognizes popularity of the item (which could be thought of as
a proxy for reuse).

Which is another often-overlooked aspect of k-sharing attempts:
don't forget to focus on reuse. Sharing only puts it out there.
Value is generally not gained until someone a) finds it; and b) re-
uses it. These are distinctly different challenges - and people tend
to focus heavily on a) and not a lot or at all on b). Unfortunately,
without reuse, nothing good happens.

Metrics and reuse awards are some ways to track and incent reuse.

Good luck.

--- In sikmleaders@yahoogroups.com, dianna.wiggins@... wrote:

Does anyone have any learnings or best practices to share in regard

to the

drivers for sharing best practices and knowledge? As an adjunct to

this,

what types of recognition have worked for other companies to

initiate and

continue momentum toward a sharing culture--i.e. programs in place,
events, special business cards, points systems, etc.

Thanks to all for input on this,

Dianna


Note that our email path has changed to dianna.wiggins@... Please
update your records accordingly.

Dianna K. Wiggins
Global Consumer & Business Insights, COB 1 South
McDonald's Corporation
office: 630.623.2258
fax: 630.623.7141
dianna.wiggins@...

"A little knowledge that acts is worth infinitely more than much

knowledge

that is idle."
--Kahlil Gibran (1833-1931), Lebanese-American Poet, Philosopher

and

Artist

Visit Business Research site at

https://www.mcdwmi.com/content/mcdonalds/wmi/smas/businessresearch/gbr
.html

The information contained in this e-mail and any accompanying

documents is

confidential, may be privileged, and is intended solely for the

person and/or

entity to whom it is addressed (i.e. those identified in the "To"

and "cc"

box). They are the property of McDonald's Corporation. Unauthorized

review,use,

disclosure, or copying of this communication, or any part thereof,

is strictly

prohibited and may be unlawful. If you have received this e-mail in

error,

please return the e-mail and attachments to the sender and delete

the e-mail

and attachments and any copy from your system. McDonald's thanks

you for your

cooperation.

Does Patti mention the company/industry and year of the Cross study?

There is the popular meme out there that everything is done by email
and Google these days... which of course is wrong. Google is great for
background, but actual knowledge transfer [excluding very simple
info/data] is best done real time, face-to-face... IMHO.

Valdis

Hello David Smith. Do we know each other? Do you know Dan Ranta?

In any case, two thoughts:

1. Scenario Planning (viz, Global Business Network)
2. QFD (Quality Function Deployment)

Good luck.

Dianna,

Our current Best Practice process has been in place for 6+ years. Sharing
and adopting/adapting these practices are integral to our jobs and are part
of our annual Performance Management Process (PMP) which is a consideration
in determining salary merit increases and bonuses. We also provide multiple
opportunities for exposure for these individuals with their peers and
management in "Learning Days", Quarterly Best Practice and Learning
Communication Meetings, etc. - - as well as spontaneous recognition awards
in the form or cash or merchandise coupons.

Our primary focus is on what works, why it works, where and when it works
and who best knows it works. We capture and communicate the preventions for
lessons (things gone wrong) rather than dwell on the error or the tactical
corrections. We emphasize adopting, adapting and applying what we
collectively know works and learning what we don't know. We have replaced
our lessons learned database with a people-centric, visible, learning
process.

Regards,

Steven Wieneke
GM Technical Fellow
Global Technical Memory
Global Engineering
General Motors Corporation
586.492.4085
steven.wieneke@gm.com




dianna.wiggins@us
.mcd.com To: sikmleaders@yahoogroups.com
Sent by: cc:
sikmleaders@yahoo Subject: [sikmleaders] query about recognition and drivers for sharing
groups.com


08/30/2006 03:09
PM
Please respond to
sikmleaders







Does anyone have any learnings or best practices to share in regard to the
drivers for sharing best practices and knowledge? As an adjunct to this,
what types of recognition have worked for other companies to initiate and
continue momentum toward a sharing culture--i.e. programs in place, events,
special business cards, points systems, etc.

Thanks to all for input on this,

Dianna


Note that our email path has changed to dianna.wiggins@us.mcd.com. Please
update your records accordingly.

Dianna K. Wiggins
Global Consumer & Business Insights, COB 1 South
McDonald's Corporation
office: 630.623.2258
fax: 630.623.7141
dianna.wiggins@us.mcd.com

"A little knowledge that acts is worth infinitely more than much knowledge
that is idle."
--Kahlil Gibran (1833-1931), Lebanese-American Poet, Philosopher and Artist

Visit Business Research site at
https://www.mcdwmi.com/content/mcdonalds/wmi/smas/businessresearch/gbr.html

The information contained in this e-mail and any accompanying
documents is
confidential, may be privileged, and is intended solely for
the person and/or
entity to whom it is addressed (i.e. those identified in the
"To" and "cc"
box). They are the property of McDonald's Corporation.
Unauthorized review,use,
disclosure, or copying of this communication, or any part
thereof, is strictly
prohibited and may be unlawful. If you have received this
e-mail in error,
please return the e-mail and attachments to the sender and
delete the e-mail
and attachments and any copy from your system. McDonald's
thanks you for your
cooperation.

Great stuff, thanks so much, Stan!


Note that our email path has changed to dianna.wiggins@.... Please update your records accordingly.

Dianna K. Wiggins
Global Consumer & Business Insights, COB 1 South
McDonald's Corporation
office: 630.623.2258
fax: 630.623.7141
dianna.wiggins@...

"A little knowledge that acts is worth infinitely more than much knowledge that is idle."
--Kahlil Gibran (1833-1931), Lebanese-American Poet, Philosopher and Artist

Visit Business Research site at https://www.mcdwmi.com/content/mcdonalds/wmi/smas/businessresearch/gbr.html

The information contained in this e-mail and any accompanying documents is confidential, may be privileged, and is intended solely for the person and/or entity to whom it is addressed (i.e. those identified in the "To" and "cc" box). They are the property of McDonald's Corporation. Unauthorized review,use, disclosure, or copying of this communication, or any part thereof, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please return the e-mail and attachments to the sender and delete the e-mail and attachments and any copy from your system. McDonald's thanks you for your cooperation.

Dianna:

 

One HP knowledge-sharing program with good participation is knowledge briefs.  These are short documents (about 5 pages) which describe an insight, knowledge nugget, technique, or proven practice.  On average, there are over 15 new knowledge briefs published every week.  There are five reasons for this:

1. Senior executive sponsorship – a senior leader puts considerable personal energy into leading and supporting the program.
2. Career path requirement – in order to be promoted to senior technical and project management positions, candidates must demonstrate that they have shared their knowledge.  Knowledge briefs are frequently used to meet this requirement.
3. Incentives – frequent contributors of knowledge briefs receive monetary rewards for doing so.
4. Recognition – each quarter, ten knowledge briefs are selected to be published in the HP Technical Journal.  This visibility is a significant form of recognition.
5. Dedicated resources – there is a small team dedicated to administering the program.  This focused team provides the support needed for the program to succeed.

We are also piloting an incentive points system.  No conclusions yet, but one country is using it in conjunction with monetary rewards with good results.

 

Regards,

Stan

people will share knowledge in the context of a real and direct need, but not in anticipation of a need