Date   

Re: Engaging/motivating end users to use collaboration tools #collaboration #motivation

Bill Kaplan <bkaplan@...>
 

We currently are working on this inside our compnay and would be glad
to share with you

Bill


Engaging/motivating end users to use collaboration tools #collaboration #motivation

sj541 <stacie.m.jordan@...>
 

I am interested in discussing ways people are engaging/motivating
thier end users to use enterprise collaboration tools such as expert
profiles, communities of practices, discussion forums, etc. For
instance, reward/recognition programs, embedding collaboration
expectations into performance management, establishing key stakeholder
engagement, developing training modules, etc.


2006 European and Asian Most Admired Knowledge Enterprises #awards

Stan Garfield <stangarfield@...>
 

More winners have been posted to http://www.knowledgebusiness.com/knowledgebusiness/templates/TextAndLinksList.aspx?siteId=1&menuItemId=133

2006 European MAKE Winners listed in alphabetical order:

  1. BMW (Germany) - Motor vehicles
  2. BP (UK) - Oil & gas
  3. British Broadcasting Corporation (UK) - Media
  4. Novo Nordisk (Denmark) - Pharmaceuticals
  5. Repsol YPF (Spain) - Oil & Gas
  6. Schlumberger (France) - Oil & gas equipment and services
  7. Siemens (Germany) - Electronics & electrical equipment
  8. Telefonica (Spain) - Telecommunications
  9. UBS (Switzerland) - Financial services
  10. Unilever (Netherlands/UK) - Household and personal products

2006 Asian MAKE Winners listed in alphabetical order:

  1. BHP Billiton (Australia) - Mining & mineral resources
  2. Canon (Japan) - Computers & office equipment
  3. Honda Motor (Japan) - Motor vehicles
  4. Infosys Technologies (India) - Information technology services
  5. LG Electronics (S. Korea) - Electronics and electrical equipment
  6. Nissan Motor (Japan) - Motor vehicles
  7. POSCO (S. Korea) - Metal fabrication
  8. Samsung Advanced Institute of Technology (S. Korea) - Research
  9. Samsung SDS (S. Korea) - Information technology services
  10. Satyam Computer Services (India) - Information technology services
  11. Sony (Japan) - Electronics and electrical equipment
  12. Tata Consultancy Services (India) - Information technology services
  13. Tata Steel (India) - Metal fabrication
  14. Toyota (Japan) - Motor vehicles
  15. Unilever Indonesia (Indonesia) - Household and personal products
  16. Wipro Technologies (India) - Information technology services

Regards,

Stan

 


December 2006 SIKM Call: Patti Anklam - Networks and Sensemaking: Themes from Net Work #monthly-call #SNA-ONA-VNA

Garfield, Stan <stanley.garfield@...>
 
Edited

Today we held our 19th monthly call.  Here is a summary.

Attendees

1.      Randy Adkins

2.      Patti Anklam

3.      Jim Coogan

4.      Stan Garfield

5.      Linda Hummel

6.      Srinivas Jagannath

7.      Bruce Karney

8.      Mike Koffman

9.      Ron Lamb

10.     Doug Madgic

11.     John McQuary

12.     Mark Neff

13.     Crystal Prince

14.     Chris Purcell

15.     Kate Pugh

16.     Bruce Richard

17.     Jack Vinson

18.     Terrence Wallenhorst

19.     Peter West

Today's call featured Patti Anklam on "Networks and Sensemaking: Themes from Net Work."  Her presentation is available at SIKM Patti Anklam 19-Dec-060.pdf

Patti's book is "Net Work: A Practical Guide to Creating and Sustaining Networks at Work and in the World" .  Her blog archives:
http://web.archive.org/web/20180122100004/http://www.pattianklam.com/blog/
http://web.archive.org/web/20140425074257/http:/www.byeday.net:80/weblog/networkblog.html
http://web.archive.org/web/20080524023905/http:/www.theappgap.com/author/panklam

Thanks to Patti for presenting.  Here are two comments I received about today's call.

Jack Vinson: "It was nice to hear Patti and nice to hear about her upcoming book."

Linda Hummel: "Another excellent presentation. I second Patti's recommendation that this is an opening salvo to lots of discussion on this topic within the SIKM community."

Future Calls

·       January 16, 2007: Bruce Karney - "Demand Driven KM and Ignorance Management"

·       February 20, 2007: Lynn Busby - "Generational cultures and how they impact the way we work together"

·       March 20, 2007: Marilyn Martiny - "Driving Outstanding Customer Experience to the Bottom Line"

·       April 17, 2007: Verna Allee - Modeling Complexity with Value Network Analysis

·       May 15, 2007: Steve Wieneke and Karla Phlypo - "KM Domain"

·       June 19, 2007: Greg Reid - "KM for Call Centers"

·       July 17, 2007: Rick Wallace - "KM at APC"

·       August 21, 2007: Shawn Callahan - "Business narrative experiences at Anecdote"

·       September 18, 2007: Patrick Lambe

·       October 16, 2007: Kate Pugh and Veena Mahesh of Intel - "Showing how context and social dimensions increase knowledge transactions costs"

·       November 20, 2007: Christian De Neef - "Hiding KM for success"

·       December 18, 2007: Stephanie Barnes - "ITIL and KM"

·       January 15, 2008: Kent Greenes - "Facilitated best practice transfer"


2006 North American Most Admired Knowledge Enterprises #awards

Garfield, Stan <stanley.garfield@...>
 

This announcement was posted today to http://www.knowledgebusiness.com/knowledgebusiness/templates/TextAndLinksList.aspx?siteId=1&menuItemId=133

2006 North American MAKE Study Executive Summary [Date added: 18/12/2006 13:22:02]

Apple Computer, Caterpillar, Fluor, Google, Halliburton, Hewlett-Packard, Microsoft, Raytheon, 3M, and US National Aeronautics & Space Administration (NASA)

Also, a reminder that tomorrow's call will be recorded for those who are unable to attend, and that new dial-in numbers will be in use.

Regards,

Stan


Learning programs for KM professionals? #learning

Corinna <misssnooter@...>
 

Thanks for the generous sharing of experiences, guidance and models
for learning for KM professionals. It's great to be a part of such a
vibrant and active community.

Happy Holidays,
Corinna Snyder
PwC


Re: Any stories of success as a result of social network analysis..? #SNA-ONA-VNA #success-stories

Rick.Wallace@...
 

Dave

The best source would be to give Rob Cross at UVA a call. He established
the network roundtable that has a huge cross section of companies
participating and he has the deepest experience in consulting around the
same. his email is:

"Cross, Robert" <rlc3w@comm.virginia.edu>

+++++++++++++++++++++++++++++++++++++++++++++++
Rick Wallace
Chief Learning Officer
636-293-2684 (cell)
636-300-2300 ext 11641 (office)
Rick.Wallace@APCC.com
+++++++++++++++++++++++++++++++++++++++++++++++



"Hodgson, David"
<david.hodgson@pf
izer.com> To
Sent by: <sikmleaders@yahoogroups.com>
sikmleaders@yahoo cc
groups.com
Subject
[sikmleaders] Any stories of
12/12/2006 01:05 success as a result of social
PM network analysis..?


Please respond to
sikmleaders@yahoo
groups.com






SIKMers,





Would you send me any ‘stories of success’ you may have (or know of) that
came as a result of social network analysis..?





We are close to pulling the trigger on our largest Social/Organizational
Network Analysis project. The smaller pilots have revealed very compelling
insights and we have various management groups inside the company highly
interested.





The sponsoring committee for the larger project would – in predictable
fashion – like to see some anecdotes, case studies or stories of how
organizational network analysis have yielded positive results in other
companies.





Something like:





Global Consulting Organization X – In five years had a direct impact on
winning $430 million additional contracts by providing fast access to
experts and facilitating effective collaboration on client projects.





Many thanks in advance,








Dave.





--


Dave Hodgson


WW Head Knowledge Management Informatics


Pfizer Global Research & Development


Groton / New London Laboratories


Eastern Point Road


Groton, CT 06340


david.hodgson@pfizer.com








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by anyone else is unauthorized. If you are not an addressee, any disclosure
or copying of the contents of this E-mail or any action taken (or not
taken) in reliance on it is unauthorized and may be unlawful. If you are
not an addressee, please inform the sender immediately.


Any stories of success as a result of social network analysis..? #SNA-ONA-VNA #success-stories

Hodgson, David <david.hodgson@...>
 

SIKMers,

 

Would you send me any ‘stories of success’ you may have (or know of) that came as a result of social network analysis..?

 

We are close to pulling the trigger on our largest Social/Organizational Network Analysis project. The smaller pilots have revealed very compelling insights and we have various management groups inside the company highly interested.

 

The sponsoring committee for the larger project would – in predictable fashion – like to see some anecdotes, case studies or stories of how organizational network analysis have yielded positive results in other companies.

 

Something like:

 

Global Consulting Organization X – In five years had a direct impact on winning $430 million additional contracts by providing fast access to experts and facilitating effective collaboration on client projects.

 

Many thanks in advance,

 

 

Dave.

 

--

Dave Hodgson

WW Head Knowledge Management Informatics

Pfizer Global Research & Development

Groton / New London Laboratories

Eastern Point Road

Groton, CT 06340

david.hodgson@...

 

 


LEGAL NOTICE
Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this E-mail by anyone else is unauthorized. If you are not an addressee, any disclosure or copying of the contents of this E-mail or any action taken (or not taken) in reliance on it is unauthorized and may be unlawful. If you are not an addressee, please inform the sender immediately.


Re: Learning programs for KM professionals? #learning

Stan Garfield <stangarfield@...>
 

TO: Kate Pugh

>Do you require a new hire or transfer to take any specific sequence of courses?

 
Currently there is no standard new hire training.  In the past, there was such training, and as part of it, we usually had an introductory KM module.
 
The three regions tend to hold periodic training events which may be mandatory.  For example, when I was the Americas KM Lead, I conducted a KM training webinar with the senior leader of the organization which was mandatory for all managers.
 
Regards,
Stan


Need a quick answer? Get one in minutes from people who know. Ask your question on Yahoo! Answers.


Re: Call Center Knowledge and Content Management #content-management #conferences #call-center

Christian DE NEEF <christian.deneef@...>
 

Hello Greg,

I am catching up just now on the sikm discussion group and I realize
we were both at the same conference. Unfortunately I didn't come and
listen to your presentation. Mine was on Knowledge issues related to
Outsourcing/Offshoring.

As this seems to happen quite often (the opportunity to meet on
conferences where some of us present) maybe it would be worthwhile
having a thread devoted to 'Who Presents Where?'.


Christian De Neef,
Management Consultant
mobile: +32 47 729 4756
mail: christian.deneef@telenet.be
profile: www.linkedin.com/in/chrisdn


Re: Learning programs for KM professionals? #learning

Pugh, Katrina B <katrina.b.pugh@...>
 

Stan -

Thanks so much for sharing your curriculum overview. This is really
terrific. I can imagine feasting here.

Do you require a new hire or transfer to take any specific sequence of
courses?



Kate Pugh



Katrina B. Pugh

Worldwide Knowledge Management Consultant

Business Strategy and Knowledge Integration

Intel(r) Solution Services

Telephone: 781 538 5262

Mobile: 617-967-3910

E-mail: mailto:katrina.b.pugh@intel.com

URL: http://www.intel.com/go/intelsolutionservices





________________________________

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com]
On Behalf Of Stan Garfield
Sent: Thursday, December 07, 2006 5:34 PM
To: sikmleaders@yahoogroups.com
Cc: Stan Garfield
Subject: Re: [sikmleaders] Learning programs for KM professionals?



Corinna:



This is what HP's internal KM training site includes. I believe that
external KM conferences (e.g., APQC, Ark Group, KMWorld, Working
Knowledge Research Center, KM Clusters, etc.) are valuable for the
development of our KM professionals, especially if they give a
presentation during the event.



Regards,

Stan



HP KM Training



This page describes Knowledge Management training and user guides
currently available in HP.



Business Focused Classes and Webinars



Project Team Collaboration Tool Training - To Help You Manage Bid and
Project Knowledge



Recording of Knowledge Management and the Professions: This 1 hour 6
minute recorded webinar session is intended to raise your awareness of
Knowledge Management (KM) tools and processes in HP Services.



APQC Self-paced KM Training Modules

* A Knowledge Management Overview

* Building and Sustaining Communities of Practice (CoPs)

* Content and Knowledge Management Systems

* Creating & Facilitating a Knowledge Sharing Environment

* Knowledge Management: Approaches to Implementation

* Strategies and Tactics for Business Results

* Knowledge Mapping

* Measuring Knowledge Management



KM Podcast



User Guides and WBT (Web-based training)



UK&I Training and User Guides



Knowledge Network Tour (PowerPoint, 6.9 MB)



Knowledge Management Seminars: The corporate Knowledge and Intranet
Management team hosted webinars featuring some of the thought leaders in
Knowledge Management. You can download past webinars.

* Etienne Wenger: How Communities of Practice Learn

* Bernardo Huberman: Information Dynamics in the Networked World

* John Seely Brown: The Innovation Challenge

* Carla O'Dell: Measuring the Impact of Knowledge Management

* Nancy Dixon: Conversations that Create Knowledge - Capitalizing
on Your Employees Experience

* Brian Hall: The Values for Value Advantage: Communities of
Practice Inside Out

* Verna Allee: The Future of Knowledge

* Hubert St. Onge: Tying Knowledge to Customers



C&I KM Training Webinars and face to face C&I KM trainings are held in
EMEA countries. Previous webinars have been recorded for playback from
anywhere. Webinar titles include: Discussion Forums, Engagement
Archiving, Finding Reusable Collateral, ISG KM Training, KM-GM Training,
Lessons Learned, Project Profile Repository, Team Site with HP Global
Method PM, Germany KM Training (in German), and Iberia KM Training (in
Spanish).



Using the Project Profile Repository for Knowledge Capture and Reuse.
60 min.



Knowledge Capture and Reuse (KCR) Global Method for PM (26087) The
primary audience for this recorded training is Project Managers within
HP Services. Others who are involved in the management and delivery of
engagements may also find the material instructive. 1 hr. 45 min.



Knowledge Management Profession Virtual Classroom. Roll-out is planned
for August 2005. For further information, see the HPS Professions
Program.



APJ training course: Win and Deliver with HP Knowledge.



Japanese KM e-learning course - Chiho Nakase. The course integrates
recent KM developments such as KCR policy, KM strategy, KM Executive
report, HPGM, KM technologies.





Business Focused Documentation



C&I KM Program FAQ (PPT, 0.2 MB). Written for C&I employees, the
presentation answers 22 common questions.



How to Record Time Spent on KM (Word, 0.1 MB)



Forum Moderator's Guide (Word, 0.2 MB) Describes the role and duties of
Forum Moderators.



How to Ask for Help: Ten Simple Rules (Word, 0.2 MB) This short and
simple Knowledge Brief describes the key elements of a successful
request for help. It is intended for those posting a question to a Forum
or sending an e-mail seeking help to a large distribution list.



Everything You Wanted to Know About Knowledge Briefs but Were Afraid to
Ask (PowerPoint, 0.6 MB)





Technically Focused Documentation



Managing Disk Usage in WSS Teamspaces (Word, 0.1 MB). Due to the
pressure to cut IT costs, many people are interested in managing WSS
disk usage responsibly. This 4-page guide helps Administrators with this
important task.



SharePoint Training

Windows SharePoint Services (WSS) is HP's recommended collaboration tool
for teams. SharePoint User Guides.



Quick Reference for SPS V2.0 Portal Site Administrators (Word, 0.1 MB).
This document addresses some of the most common issues faced by anyone
who administers an SPS portal site.



UBB.threads Administrator's Guide (HTML, 29 pg.). This detailed manual
describes every aspect of the software used in Discussion Forums.



Japanese WSS Training - 60 min.





Knowledge Advisors Offer Fast Answers Too



Knowledge Advisors provide swift answers to ANY question. Just give them
a call or send them e-mail describing in detail what you need to know.



________________________________

Have a burning question? Go to Yahoo! Answers
<http://answers.yahoo.com/;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMz
OTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx> and get answers
from real people who know.


Re: Learning programs for KM professionals? #learning

Kaplan Bill <Bill.Kaplan@...>
 

Look to people who write about KM, for training help, a little, and look to people who deliver KM solutions, a lot, for training.

Your results will be much more impressive based on my experience.

Bill Kaplan

--------------------------
Bill Kaplan
Chief Knowledge Officer
Acquisition Solutions, Inc.
703.253.6313 (v)
571.238.9878 (c)
Sent from my BlackBerry Wireless Handheld

-----Original Message-----
From: sikmleaders@yahoogroups.com <sikmleaders@yahoogroups.com>
To: sikmleaders@yahoogroups.com <sikmleaders@yahoogroups.com>
CC: sikmleaders@yahoogroups.com <sikmleaders@yahoogroups.com>
Sent: Thu Dec 07 12:30:07 2006
Subject: Re: [sikmleaders] Learning programs for KM professionals?


Corinna,

Recommend starting here, we did.

Regards,

Steven Wieneke
GM Technical Fellow
Global Technical Memory
Global Engineering
General Motors Corporation
586.492.4085
steven.wieneke@gm.com




"Douglas Weidner" <douglasweidner@kminstitute.org>
Sent by: sikmleaders@yahoogroups.com

12/07/2006 12:18 PM
Please respond to
sikmleaders@yahoogroups.com


To
<sikmleaders@yahoogroups.com>
cc

Subject
Re: [sikmleaders] Learning programs for KM professionals?






Corinna,


The KM Institute provides the most extensive KM curriculum available anywhere.

KM courses range from short primers (one-to-two days) for those new to KM, to the most robust and proven KM Certification Program available.

Both blended workshops and e-learning modes are available.

More can be seen at our web site.

If you or anyone else has an interest, I can send an advance copy of our newly expanded 2007 Training Directory featuring over 1,000 courses - not appropriate to attach here.

The new programs include both KM Certification and many KM Certificate Programs in diverse KM-related disciplines. This offering includes both workshops, but primarily video e-learning.

A helpful conference for you might be the Eigth Annual e-Gov KM Conference, April 3 - 5, 2007.
Membership in the KM Institute will gain you a substantial discount to e-Gov.

Douglas Weidner
Chairman, The International Knowledge Management Institute (KM Institute)
703-757-1395
douglas.weidner@kminstitute.org <mailto:douglas.weidner@kminstitute.org>
www.kminstitute.org <http://www.kminstitute.org/>
----- Original Message -----
From: Corinna <mailto:misssnooter@yahoo.com>
To: sikmleaders@yahoogroups.com <mailto:sikmleaders@yahoogroups.com>
Sent: Thursday, December 07, 2006 10:58 AM
Subject: [sikmleaders] Learning programs for KM professionals?


Colleagues:

Does anyone have any experience they could share regarding
developing/managing corporate learning programs for KM
professionals? Our team has grown considerably, and we need to
develop a more robust, and structured, learning program for a broad
range of KM roles (researchers, content and taxonomy managers,
business writers, business and financial analysts, community
managers, strategists, etc etc). Ad hoc, personal strategies are no
longer sufficient/cost effective for us. I'd be interested in
hearing which, if any, stand alone educational providers have useful
KM offerings; whether, in your opinion, any of the national
conferences provide reasonable learning opportunities for junior
staff; and generally how others have dealt with the developmental
needs of their KM teams.

Thanks in advance.

Corinna Snyder

You can respond to me directly at:

corinna.s.snyder AT us DOT pwc DOT com


Re: Learning programs for KM professionals? #learning

Stan Garfield <stangarfield@...>
 

Corinna:
 
This is what HP's internal KM training site includes.  I believe that external KM conferences (e.g., APQC, Ark Group, KMWorld, Working Knowledge Research Center, KM Clusters, etc.) are valuable for the development of our KM professionals, especially if they give a presentation during the event.
 
Regards,
Stan

HP KM Training

 

This page describes Knowledge Management training and user guides currently available in HP.

 

Business Focused Classes and Webinars

 

Project Team Collaboration Tool Training - To Help You Manage Bid and Project Knowledge

 

Recording of Knowledge Management and the Professions: This 1 hour 6 minute recorded webinar session is intended to raise your awareness of Knowledge Management (KM) tools and processes in HP Services.

 

APQC Self-paced KM Training Modules

  • A Knowledge Management Overview
  • Building and Sustaining Communities of Practice (CoPs)
  • Content and Knowledge Management Systems
  • Creating & Facilitating a Knowledge Sharing Environment
  • Knowledge Management: Approaches to Implementation
  • Strategies and Tactics for Business Results
  • Knowledge Mapping
  • Measuring Knowledge Management

 

KM Podcast

 

User Guides and WBT (Web-based training)

 

UK&I Training and User Guides

 

Knowledge Network Tour (PowerPoint, 6.9 MB)

 

Knowledge Management Seminars:  The corporate Knowledge and Intranet Management team hosted webinars featuring some of the thought leaders in Knowledge Management. You can download past webinars.

  • Etienne Wenger: How Communities of Practice Learn  
  • Bernardo Huberman: Information Dynamics in the Networked World
  • John Seely Brown: The Innovation Challenge
  • Carla O'Dell: Measuring the Impact of Knowledge Management
  • Nancy Dixon: Conversations that Create Knowledge - Capitalizing on Your Employees Experience
  • Brian Hall: The Values for Value Advantage: Communities of Practice Inside Out
  • Verna Allee: The Future of Knowledge
  • Hubert St. Onge: Tying Knowledge to Customers   

 

C&I KM Training  Webinars and face to face C&I KM trainings are held in EMEA countries.  Previous webinars have been recorded for playback from anywhere.  Webinar titles include: Discussion Forums, Engagement Archiving, Finding Reusable Collateral, ISG KM Training, KM-GM Training, Lessons Learned, Project Profile Repository, Team Site with HP Global Method PM, Germany KM Training (in German), and Iberia KM Training (in Spanish). 

 

Using the Project Profile Repository for Knowledge Capture and Reuse.  60 min.

 

Knowledge Capture and Reuse (KCR) Global Method for PM (26087) The primary audience for this recorded training is Project Managers within HP Services. Others who are involved in the management and delivery of engagements may also find the material instructive. 1 hr. 45 min.

 

Knowledge Management Profession Virtual Classroom. Roll-out is planned for August 2005. For further information, see the HPS Professions Program.

 

APJ training course: Win and Deliver with HP Knowledge.

 

Japanese KM e-learning course – Chiho Nakase. The course integrates recent KM developments such as KCR policy, KM strategy, KM Executive report, HPGM, KM technologies.

 

 

Business Focused Documentation

 

C&I KM Program FAQ (PPT, 0.2 MB). Written for C&I employees, the presentation answers 22 common questions.

 

How to Record Time Spent on KM (Word, 0.1 MB)

 

Forum Moderator's Guide (Word, 0.2 MB)  Describes the role and duties of Forum Moderators.

 

How to Ask for Help: Ten Simple Rules (Word, 0.2 MB) This short and simple Knowledge Brief describes the key elements of a successful request for help. It is intended for those posting a question to a Forum or sending an e-mail seeking help to a large distribution list.

 

Everything You Wanted to Know About Knowledge Briefs but Were Afraid to Ask (PowerPoint, 0.6 MB)

 

 

Technically Focused Documentation

 

Managing Disk Usage in WSS Teamspaces (Word, 0.1 MB). Due to the pressure to cut IT costs, many people are interested in managing WSS disk usage responsibly. This 4-page guide helps Administrators with this important task.

 

SharePoint Training

Windows SharePoint Services (WSS) is HP's recommended collaboration tool for teams. SharePoint User Guides.

 

Quick Reference for SPS V2.0 Portal Site Administrators (Word, 0.1 MB). This document addresses some of the most common issues faced by anyone who administers an SPS portal site.

 

UBB.threads Administrator's Guide (HTML, 29 pg.). This detailed manual describes every aspect of the software used in Discussion Forums.

 

Japanese WSS Training - 60 min.

 

 

Knowledge Advisors Offer Fast Answers Too

 

Knowledge Advisors provide swift answers to ANY question. Just give them a call or send them e-mail describing in detail what you need to know.



Have a burning question? Go to Yahoo! Answers and get answers from real people who know.


Re: Learning programs for KM professionals? #learning

steven.wieneke@...
 


Corinna,

Recommend starting here, we did.

Regards,

Steven Wieneke
GM Technical Fellow
Global Technical Memory
Global Engineering
General Motors Corporation
586.492.4085
steven.wieneke@...



"Douglas Weidner"
Sent by: sikmleaders@...

12/07/2006 12:18 PM

Please respond to
sikmleaders@...

To
cc
Subject
Re: [sikmleaders] Learning programs for KM professionals?





Corinna,

 
The KM Institute provides the most extensive KM curriculum available anywhere.
 
KM courses range from short primers (one-to-two days) for those new to KM, to the most robust and proven KM Certification Program available.
 
Both blended workshops and e-learning modes are available.
 
More can be seen at our web site.
 
If you or anyone else has an interest, I can send an advance copy of our newly expanded 2007 Training Directory featuring over 1,000 courses - not appropriate to attach here.
 
The new programs include both KM Certification and many KM Certificate Programs in diverse KM-related disciplines. This offering includes both workshops, but primarily video e-learning.
 
A helpful conference for you might be the Eigth Annual e-Gov KM Conference, April 3 - 5, 2007.
Membership in the KM Institute will gain you a substantial discount to e-Gov.
 
Douglas Weidner
Chairman, The International Knowledge Management Institute (KM Institute)
703-757-1395

douglas.weidner@...
www.kminstitute.org

----- Original Message -----
From: Corinna
To: sikmleaders@...
Sent: Thursday, December 07, 2006 10:58 AM
Subject: [sikmleaders] Learning programs for KM professionals?

Colleagues:

Does anyone have any experience they could share regarding
developing/managing corporate learning programs for KM
professionals? Our team has grown considerably, and we need to
develop a more robust, and structured, learning program for a broad
range of KM roles (researchers, content and taxonomy managers,
business writers, business and financial analysts, community
managers, strategists, etc etc). Ad hoc, personal strategies are no
longer sufficient/cost effective for us. I'd be interested in
hearing which, if any, stand alone educational providers have useful
KM offerings; whether, in your opinion, any of the national
conferences provide reasonable learning opportunities for junior
staff; and generally how others have dealt with the developmental
needs of their KM teams.

Thanks in advance.

Corinna Snyder

You can respond to me directly at:

corinna.s.snyder AT us DOT pwc DOT com



Re: Learning programs for KM professionals? #learning

Douglas Weidner <douglasweidner@...>
 

Corinna,
 
The KM Institute provides the most extensive KM curriculum available anywhere.
 
KM courses range from short primers (one-to-two days) for those new to KM, to the most robust and proven KM Certification Program available.
 
Both blended workshops and e-learning modes are available.
 
More can be seen at our web site.
 
If you or anyone else has an interest, I can send an advance copy of our newly expanded 2007 Training Directory featuring over 1,000 courses - not appropriate to attach here.
 
The new programs include both KM Certification and many KM Certificate Programs in diverse KM-related disciplines. This offering includes both workshops, but primarily video e-learning.
 
A helpful conference for you might be the Eigth Annual e-Gov KM Conference, April 3 - 5, 2007.
Membership in the KM Institute will gain you a substantial discount to e-Gov.
 
Douglas Weidner
Chairman, The International Knowledge Management Institute (KM Institute)
703-757-1395
douglas.weidner@...
www.kminstitute.org

----- Original Message -----
From: Corinna
Sent: Thursday, December 07, 2006 10:58 AM
Subject: [sikmleaders] Learning programs for KM professionals?

Colleagues:

Does anyone have any experience they could share regarding
developing/managing corporate learning programs for KM
professionals? Our team has grown considerably, and we need to
develop a more robust, and structured, learning program for a broad
range of KM roles (researchers, content and taxonomy managers,
business writers, business and financial analysts, community
managers, strategists, etc etc). Ad hoc, personal strategies are no
longer sufficient/cost effective for us. I'd be interested in
hearing which, if any, stand alone educational providers have useful
KM offerings; whether, in your opinion, any of the national
conferences provide reasonable learning opportunities for junior
staff; and generally how others have dealt with the developmental
needs of their KM teams.

Thanks in advance.

Corinna Snyder

You can respond to me directly at:

corinna.s.snyder AT us DOT pwc DOT com


Re: Learning programs for KM professionals? #learning

david smith <david.smith@...>
 

Hi,
We use a community for our knowledge brokers to share effective KM
practices. They learn from previous experiences that are documented in
the community portal and collaborate with each other. When it comes to
training people in specific KM roles we still do it one person at a
time. Fortunately we have only about 50 people in these roles and
turnover is not very high.

We have a particular challenge in training the large number of new
hires to perform our services at oil wells around the globe. We simply
do not have enough technical trainers. A KM community of trainers was
created to share training materials and practices. We also created a
KM community just for new-hires. They can collaborate freely with
other new hires about training courses and share the learning
experience. Kind of like a study group.


Learning programs for KM professionals? #learning

Corinna <misssnooter@...>
 

Colleagues:

Does anyone have any experience they could share regarding
developing/managing corporate learning programs for KM
professionals? Our team has grown considerably, and we need to
develop a more robust, and structured, learning program for a broad
range of KM roles (researchers, content and taxonomy managers,
business writers, business and financial analysts, community
managers, strategists, etc etc). Ad hoc, personal strategies are no
longer sufficient/cost effective for us. I'd be interested in
hearing which, if any, stand alone educational providers have useful
KM offerings; whether, in your opinion, any of the national
conferences provide reasonable learning opportunities for junior
staff; and generally how others have dealt with the developmental
needs of their KM teams.


Thanks in advance.

Corinna Snyder

You can respond to me directly at:

corinna.s.snyder AT us DOT pwc DOT com


Re: IBM Paper on Online Trust and Reputation Management #trust

Doug Madgic \(dmadgic\) <dmadgic@...>
 

On the topic of trust, Stephen Covey (son of the Stephen Covey most of us think of when we think of FranklinCovey) makes the point in his book that the key ingredient in the success of any enterprise is trust: Build trust, succeed. Fail to build trust and the foundation of success, no matter how strong they seem, will erode. You can hear Covey himself describe the importance of trust at http://www.internationalspeakers.com/speakers/ISBB-67RT7A/Stephen_M.R._Covey/.


IBM Paper on Online Trust and Reputation Management #trust

Bruce Karney <bkarney@...>
 
Edited

Here's a link to an interesting 8-page paper from IBM

https://dominoweb.draco.res.ibm.com/reports/RC22654.pdf

It discusses eBay's reputation management program and various
experiments that IBM has run on how the amount of "reputation
information" available to buyers affects the price that sellers can get
for their goods and the volume of transaction in online marketplaces.

One possible problem noted regarding eBay's system that only about 1
out every 100 evaluations is negative. This may indicate fear of
retaliation, which biases the accuracy of the reputation information
that is available to future buyers.

All in all, it's a very thought-provoking article, especially coming on
the heels of this month's conference call on trust.

Cheers,
Bruce Karney
bruce@km-experts.com


Re: impact of communities #value #CoP

Reed A. Stuedemann <Stuedemann_Reed_A@...>
 


We conducted a formal ROI study on our CoP's several years ago to come up with a way to link collaboration to dollar impact.  We engaged an outside consultant to come up with the process and we hired a retiree to complete the study.  We selected a sample of two CoP's and conducted interviews with each person creating an initial posting if they received one or more responses.  This resulted in 122 interviews.  We asked if they received anything of value as a result of their posting.  If not valued it as zero and went on to the next posting.  If yes we drilled down to find out how they realized value.  This was usually time saved either for them or others, improved quality or resources saved.  We asked what their confidence was in their estimate of resources saved and we also asked for their confidence that they could not have found the same information from some other source.  For example.  If the person posting received a response that they said saved them 10 hours of work and they were 75% confident in their estimate of 10 hours we took their hourly labor (say $100) rate times .75 times 10 for a total of $750.00 ( 10 X .75 X $100= $750)  We then asked what the probability of getting the same information from some other source.  So in my example if they said 50% confident they could have found the information some other way we multiplied the $750 X .5 = $375.  We went through 122 of these and came up with an average value of a posting to the person creating the posting.  We gave no value to any other people involved, no value for reuse, no value for innovation that may have resulted and no value for knowledge capture.   We found that in a CoP involving only employees the average was $600 but when a CoP involved value chain partners, even if they were not involved in the discussion, the average value went to $2500.  

Let me know if you have any questions.

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