Date   

September 2012 SIKM Call: Nancy White - Graphic Facilitation #monthly-call

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.
* September 18: Nancy White: Graphic Facilitation
* SlideShare
http://www.slideshare.net/choconancy/graphic-facilitation-for-sikm-prese\;
ntation
<http://www.slideshare.net/choconancy/graphic-facilitation-for-sikm-pres\;
entation>

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<http://tweetchat.com/room/KMers> or http://www.kmers.org/chat
<http://www.kmers.org/chat> or use the #KMers hash tag in Twitter.

-----Original Appointment-----
Subject: SIKM Leaders Community Monthly Call
When: Tuesday, September 18, 2012 11:00 AM-12:00 PM (GMT-05:00) Eastern
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Recommended Reading on Mentoring #mentor

Cory Banks
 

Fellow KMers,

I will be running a workshop in a few weeks on designing mentoring programs that work.

Whilst applying my experiences with program design, change management and knowledge transfer, I was wanting to provide a list of specific reading on mentoring models and practices.

What would you recommend as far as books, blogs or articles on mentoring?

I have sites from:
I'll be updating the Mentoring page on the Knowledge Bucket (http://bit.ly/kbucket) with the references I collect and your contributions. 

Thanks in advance!

Cory Banks


Re: Introduction - Alexis Adair, IKNS master's student #personal #learning

Stan Garfield
 

Alexis, I added you to the schedule for October 15, 2013. Thanks for agreeing to present.

If anyone else would like to also volunteer to speak (with lots of time to prepare!), please reply to this thread with your topic. Or send me an email.


Re: Introduction - Alexis Adair, IKNS master's student #personal #learning

Alexis Adair
 

Thank you for the invitation, Stan. I think I would enjoy that very much, especially once my research is done and I have some real content to contribute! :) I see the speaking schedule is already booked a full year ahead (and I'm suitably impressed). Would it even make sense to pencil me in for something like October 2013, or would it be better if I just touch base with you re: presenting after I've completed my research project?

Thank you again for the welcome, and I look forward to learning and contributing!

Alexis

--- In sikmleaders@..., "StanGarfield" <stangarfield@...> wrote:

Welcome, Alexis! Thanks for your introductory post.
If you would like to present on a future monthly call, please let me
know. The schedule is available in the Database folder in the left menu
of this Yahoo group.
Regards,Stan


Re: Professional services/law firms: What KM platform are you using? #tools

Sameer Bhide
 

India's Largest Professional Services/IT Consulting firm Tata Consultancy Services (TCS) has deployed Sharepoint 2007 based global portal and a in-house built 
enterprise social platform called KNOME for collaboration to 230,000 employees worldwide. 

Sameer Bhide
Senior Manager, Global Consulting Practice
Tata Consultancy Services (TCS)
www.tcs.com


From: Matt Moore
To: "sikmleaders@..." <sikmleaders@...>
Sent: Wednesday, September 5, 2012 6:51 AM
Subject: Re: [sikmleaders] Professional services/law firms: What KM platform are you using?

 
Sean,

It is public knowledge that, on the professional services / enterprise social software front:
- PwC has a global relationship with Jive.
- Capgemini has been using Yammer.
- KPMG Australia is using Tibbr.

Pretty much every firm anywhere has SharePoint somewhere.

I imagine that this is something Patrick DiDomenico & V Mary Abraham would be all over ;-)

Cheers,

Matt Moore

On Sep 4, 2012, at 11:42 PM, Jack Vinson <jackvinson@...> wrote:

 
Sean-

A lot of law firms tie up their KM efforts with their document management / matter management mechanisms and tools.  SharePoint happens to be one of the tools, but there are several legal-oriented tools out there as well.  David Hobbie (http://caselines.blogspot.com/) has written about his work in the arena.  And there is the ITLA KM Peer Group - http://km.iltanet.org/, where you might find additional pointers.  

Jack Vinson

On Tue, Sep 4, 2012 at 8:58 AM, Sean Fox <sfoxca@...> wrote:


Morning
 
I'm looking for a little help from the group.  I'd like to see where the other professional services/law firms are with their KM technology platforms.  I know (or think I know) , for example, Deloitte is migrating to SP 2010 and has an enterprise deployment of Yammer and E&T is using Notes. 
 
If you are from a national/international/large regional firm, can you provide the following info?
 
1. Name of firm?
2. Platform used and version?
3. Any other third party or custom built collaboration tools?
4.  Plans to move to another platform?
 
This information will be kept strictly confidential and will not be shared with any vendors.  I'm trying to build the case for some additional investments over here.

Thanks
Sean Fox
McGladrey LLP
 
 
 






Re: Professional services/law firms: What KM platform are you using? #tools

Matt Moore <innotecture@...>
 

Sean,

It is public knowledge that, on the professional services / enterprise social software front:
- PwC has a global relationship with Jive.
- Capgemini has been using Yammer.
- KPMG Australia is using Tibbr.

Pretty much every firm anywhere has SharePoint somewhere.

I imagine that this is something Patrick DiDomenico & V Mary Abraham would be all over ;-)

Cheers,

Matt Moore

On Sep 4, 2012, at 11:42 PM, Jack Vinson <jackvinson@...> wrote:

 

Sean-


A lot of law firms tie up their KM efforts with their document management / matter management mechanisms and tools.  SharePoint happens to be one of the tools, but there are several legal-oriented tools out there as well.  David Hobbie (http://caselines.blogspot.com/) has written about his work in the arena.  And there is the ITLA KM Peer Group - http://km.iltanet.org/, where you might find additional pointers.  

Jack Vinson

On Tue, Sep 4, 2012 at 8:58 AM, Sean Fox <sfoxca@...> wrote:


Morning
 
I'm looking for a little help from the group.  I'd like to see where the other professional services/law firms are with their KM technology platforms.  I know (or think I know) , for example, Deloitte is migrating to SP 2010 and has an enterprise deployment of Yammer and E&T is using Notes. 
 
If you are from a national/international/large regional firm, can you provide the following info?
 
1. Name of firm?
2. Platform used and version?
3. Any other third party or custom built collaboration tools?
4.  Plans to move to another platform?
 
This information will be kept strictly confidential and will not be shared with any vendors.  I'm trying to build the case for some additional investments over here.

Thanks
Sean Fox
McGladrey LLP
 
 
 




Re: Introduction - Alexis Adair, IKNS master's student #personal #learning

Stan Garfield
 

Welcome, Alexis! Thanks for your introductory post.

If you would like to present on a future monthly call, please let me know. The schedule is available in the Database folder in the left menu of this Yahoo group.

Regards,
Stan


Introduction - Alexis Adair, IKNS master's student #personal #learning

Alexis Adair
 

Greetings SIKM Leaders,

I just wanted to introduce myself since I'm new to this group (although I've already joined in on some of the SIKM Boston conference calls this year). I'm a master's student in Columbia's Information and Knowledge Strategy program, and as a member of the first cohort of the program, I'll finish my coursework and capstone research project this December. My capstone research is on KM and Happiness - exploring the psychological mechanisms by which knowledge management practices can contribute to employee well-being.

I'm on LinkedIn and Twitter, and I blog occasionally (though not much recently, since I've been working on the Capstone). I'm eager to learn from the broader KM community, and I recognize a lot of names on here whose publications I've read or conference presentations I've attended. I've already found several useful discussions and resources in the existing messages and topics.

If I can answer any questions about the IKNS program, or the perspective/perceptions of a relative newcomer to the field, I'd be happy to.

I'm very pleased to "meet" you all, and I look forward to being involved in this community!

Alexis Adair
www.alexisadair.com
www.linkedin.com/in/alexisadair
Twitter: @xaether


Re: Professional services/law firms: What KM platform are you using? #tools

Jack Vinson <jackvinson@...>
 

Sean-

A lot of law firms tie up their KM efforts with their document management / matter management mechanisms and tools.  SharePoint happens to be one of the tools, but there are several legal-oriented tools out there as well.  David Hobbie (http://caselines.blogspot.com/) has written about his work in the arena.  And there is the ITLA KM Peer Group - http://km.iltanet.org/, where you might find additional pointers.  

Jack Vinson


On Tue, Sep 4, 2012 at 8:58 AM, Sean Fox <sfoxca@...> wrote:


Morning
 
I'm looking for a little help from the group.  I'd like to see where the other professional services/law firms are with their KM technology platforms.  I know (or think I know) , for example, Deloitte is migrating to SP 2010 and has an enterprise deployment of Yammer and E&T is using Notes. 
 
If you are from a national/international/large regional firm, can you provide the following info?
 
1. Name of firm?
2. Platform used and version?
3. Any other third party or custom built collaboration tools?
4.  Plans to move to another platform?
 
This information will be kept strictly confidential and will not be shared with any vendors.  I'm trying to build the case for some additional investments over here.

Thanks
Sean Fox
McGladrey LLP
 
 
 




Professional services/law firms: What KM platform are you using? #tools

Sean Fox
 

Morning
 
I'm looking for a little help from the group.  I'd like to see where the other professional services/law firms are with their KM technology platforms.  I know (or think I know) , for example, Deloitte is migrating to SP 2010 and has an enterprise deployment of Yammer and E&T is using Notes. 
 
If you are from a national/international/large regional firm, can you provide the following info?
 
1. Name of firm?
2. Platform used and version?
3. Any other third party or custom built collaboration tools?
4.  Plans to move to another platform?
 
This information will be kept strictly confidential and will not be shared with any vendors.  I'm trying to build the case for some additional investments over here.

Thanks
Sean Fox
McGladrey LLP
 
 
 


Re: Atlanta KM Forum Group Launched Yesterday #local

Stan Garfield
 

Thanks for posting, Lori. Good luck with the Atlanta KM Forum!

If others are currently leading local KM communities, or thinking about starting one, you are encouraged to join the KM Community Leaders LinkedIn Group at http://www.linkedin.com/groups?gid=2713946 .  We have a quarterly call where we share what we doing in each local KM community.

When Lori posted about this in our internal KM community at Deloitte, Curtis Conley replied:

"Are there any plans to have an online presence anywhere (e.g., LinkedIn, Yahoo, Ning, etc.)? If you have any questions about what we're doing/have done at KM Chicago ( http://kmchicago.blogspot.com/ ) just let me know - happy to share what has/hasn't worked for us."

If you need a place to communicate and to let people know about your community (e.g., so it can be linked to from directories such as https://sites.google.com/site/stangarfield/kmcommunities ), then I suggest creating a LinkedIn Group.  If you need a place to share files with community members, then a Google site (eg., https://sites.google.com/site/midwestkmcommunity/ ) is an option.

I would avoid having threaded discussions about general KM topics in a local KM community site. Rather, use communities such as this one (SIKM Leaders) for that.

What do others suggest?


Re: Atlanta KM Forum Group Launched Yesterday #local

Douglas Weidner
 

Lori,

 

You might coordinate with Bill Linn of the Knowledge Management Association (KMA), who are attempting to form local chapters.

 

wglinn@...

Douglas Weidner, Chief CKM Instructor

Chairman, International Knowledge Management Institute

Best in Blended KM Training & Certification

Home of the KM Body of Knowledge (KMBOK)™

and Knowledge Maturity Model (KMM)™

O: 703-757-1395

douglas.weidner@...
www.kminstitute.org
 



      

 

KM Institute Corp. Video

Course Catalogue Video

 

 

 

From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of L
Sent: Wednesday, August 29, 2012 1:06 PM
To: sikmleaders@...
Subject: [sikmleaders] Atlanta KM Forum Group Launched Yesterday

 

 

The Atlanta team members Deloitte's Global Consulting Knowledge Management organization have been working to start an Atlanta-based KM Forum group with other KM professionals (or similar roles with knowledge sharing or collaboration tasks) outside of Deloitte. We hosted our first meeting yesterday in the Atlanta Deloitte office and had 11 attendees representing 4 companies. We discussed people profile applications, communities and knowledge-base systems along with other KM topics. We plan to meet bi-monthly going forward and welcome anyone who would be interested in joining this networking, idea sharing event in October.

Please let me know if you or anyone else you know in Atlanta would be interested in joining us.

Regards,

Lori Brown


No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.2197 / Virus Database: 2437/5232 - Release Date: 08/29/12


Atlanta KM Forum Group Launched Yesterday #local

Lori Brown
 

The Atlanta team members Deloitte's Global Consulting Knowledge Management organization have been working to start an Atlanta-based KM Forum group with other KM professionals (or similar roles with knowledge sharing or collaboration tasks) outside of Deloitte. We hosted our first meeting yesterday in the Atlanta Deloitte office and had 11 attendees representing 4 companies. We discussed people profile applications, communities and knowledge-base systems along with other KM topics. We plan to meet bi-monthly going forward and welcome anyone who would be interested in joining this networking, idea sharing event in October.

Please let me know if you or anyone else you know in Atlanta would be interested in joining us.

Regards,

Lori Brown


Re: "Hit a Button" - can you help? #SNA-ONA-VNA

Laurence Lock Lee
 

I've been tracking this for over a decade ... since Tacit came out with an email mapping system in the late 1990s. My take on the status quo:

- tracking email is problematic. Privacy concerns have turned customers away...have seen 3 firms fail chasing this....best use media that people have 'volunteered' to use by contributing posts etc.
- tracking social media patterns offer the most promise, but Linkedin, Facebook only allow you to look at your own network.
- you can map Twitter data, but usually only for limited periods with NodeXL and its not really just a push of the button (but close)
- I have been looking for organisations that have used social media universally across the organisation. Many say they do. When you look under the cover, usually not. So what is the value of tracking collaboration patterns of only those that are using social media? I'd be interested in talking to any organisation that is confident that their internal social media usage is truly reflective of their collaboration patterns. Email is probably the closest we have ...but see point #1.
- Looked at sharepoint forums and have mapped sharepoint activity, but no-one seems to like the forums and now that Microsoft has bought Yammer....I'd prefer to go there.
- We have been working with our Italian partners on a 'Social Business Dashboard' concept that has a 'Hit a button' objective...but will not post a link...as it could end up vapourware.
- I did put this blog post together though which I called Social Analytics 2.0 because I wanted to differentiate the social capital patterns we work with from the simple activity measures that the social networking tools have now:

http://governanceandnetworks.blogspot.com.au/2012/06/social-analytics-20-its-time.html

...which gives you an idea of where we are taking this....hopefully we will get there soon!

--- In sikmleaders@..., "Patti Anklam" <patti@...> wrote:

This notion of "hitting a button" to see the social network of collaboration
has been talked about for such a long time I think of it as one of the holy
grails. Some companies that I looked and and some that I worked with
include: Entopia, Trampoline Systems, and Morphix Metasight (this one seems
to be still doing something). I think IBM's Connections does this as well.



One year at Enterprise 2.0 I made a point of asking collaboration vendors
whether they did or had plans to collect network data. Some had no idea what
I was talking about and others said they might think about it. But if
customers don't ask for it vendors won't do it. So, executives (and
purchasers of big collaboration platforms) have to start asking vendors.



/patti



From: sikmleaders@... [mailto:sikmleaders@...] On
Behalf Of Jack Vinson
Sent: Wednesday, August 22, 2012 9:55 PM
To: sikmleaders@...
Subject: Re: [sikmleaders] "Hit a Button" - can you help?





Dan-



I was just thinking about this over on my blog as well... what does
collaboration look like? What do you (or the executive) expect to "see" when
collaboration is happening? What problem is collaboration supposed to be
solving? The answer to this is going to vary depending on the context of the
organization.



If you want to get metrics on things like quantity and spread of use of
these tools (email, IM, etc), I would think any number of vendors would be
happy to provide such data. Maybe some ongoing pictures of the SNA within
the organization, based on this data could show "interesting" patterns. But
then delving into the patterns is what might tell you something (or not).



Jack

www.jackvinson.com

On Wed, Aug 22, 2012 at 3:48 PM, Ranta, Dan <dan.ranta@...>
wrote:




"Hit a Button" - can you help?


Recently an executive asked me - "can you help me so I can just 'hit a
button?'" Let me explain. We have done a fair amount of Social /
Organizational Network Analysis work and have plenty of collaboration going
on...so people want more and more including analytical insights. The "hit a
button" is referring to being able to have immediate access to our
networking and collaborative patterns. So you can see this for individuals
and between individuals and across areas of the company.

I have seen several presentations from software vendors over the years, but
has anyone really put this into play? Does anyone have an easy, automatic
way to see pictures or snapshots of how employees are collaborating -- based
on usage of internal systems, IM, email, etc? I need some real case studies
to think through - no "vaporware" please. Thanks, Dan


actKM conference October 2012 #conferences

Nerida Hart
 

actKM Forum 12th Annual Conference

Registration is now available for actKM Forum’s 12th Annual Conference
When: 23 - 24 October 2012
Where: The Inspire Centre, University of Canberra – Bruce Campus
How much: $790 (early bird and group discount $690)
The actKM knowledge Management Forum is excited to announce that it is holding its 2012 conference in newly opened Inspire Centre at the University of Canberra. Once again, the cost will be held at the very affordable price of $790 per person or $690 per person for early bird registration or a team of five.

We are looking for participants that are passionate about how organisations are managed. You should be prepared to enthusiastically engage with other KM/OD practitioners and professionals that are willing to share their experiences or views on our theme of 'Connecting Knowledge - building the knowledge-centric organisation’.
We have been fortunate to acquire access to the newly-opened Inspire Centre at the University of Canberra. This state of the art collaborative space is intended to spearhead innovation in the use of technology in education. We intend to use the facility to showcase our capability for innovation, build knowledge resources and share best practice over a two day conference.

Key Speakers
We can announce that we have lured following outstanding KM professionals:
Kerry Christiansen - Wikis And Social Media – Escaping From Foreign Trade Battles To Building Local Community Social Capital.
Cory Banks - A picture is worth a thousand words: Using visualisation to improve discovery and transfer of knowledge and information.
Dr Graham Durant- Law - Network Numerology: Demystifying Numbers in Network Analysis
Dr Laurie Lock Lee - From Sense Making To Collaborative Action
Dr Nina Evans & Rob Malcolm - Fusing IT and Business – Sharing Understanding and Knowledge
Arthur Shelley – An interactive conversation on “The Behavioural DNA of collaboration”
Dr Kate Andrews and David Williams – The know-how think tank – tapping into knowledge
Nerida Hart & Michelle Lambert - Using social media to connect and collaborate

We are continuing to innovate in our conferences and this year is no different. In addition, we will be sharing and experiencing KM strategies through a wealth of interactive events such as:
• A collaborative workshop to develop the ultimate knowledge management learning program
• a poster competition
• An academic mini-stream
• The Knowledge Management Board Game
• Annual dinner and actKM awards at Vivaldi’s with a round of our infamous ‘table fables’

Registration
Our Online Registration Form is available for your convenience at http://actkm2012.eventbrite.com. If you prefer to pay via an alternate method, contact the Treasurer at treasurer@...

General enquiries
More information will be made available in the lead up to the event. Any other enquiries about the conference can be e-mailed to convenor@....

--
Nerida Hart
HartKnowledge Consulting
PO Box 483
Queanbeyan NSW 2620
Phone +61 418 423 270
Skype neridahartau
Twitter neridahart
Web http://hartknowledge.com.au
 
I don't want to get to the end of my life & find I lived just the length of it. I want to have lived the width of it as well. -Diane Ackerman
"Life shrinks or expands in proportion to one's courage."
- Anais Nin



Re: "Hit a Button" - can you help? #SNA-ONA-VNA

Patti Anklam <patti@...>
 

This notion of “hitting a button” to see the social network of collaboration has been talked about for such a long time I think of it as one of the holy grails. Some companies that I looked and and some that I worked with include: Entopia, Trampoline Systems, and Morphix Metasight (this one seems to be still doing something).  I think IBM’s Connections does this as well.

 

One year at Enterprise 2.0 I made a point of asking collaboration vendors whether they did or had plans to collect network data. Some had no idea what I was talking about and others said they might think about it. But if customers don’t ask for it vendors won’t do it.  So, executives (and purchasers of big collaboration platforms) have to start asking vendors.

 

/patti

 

From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Jack Vinson
Sent: Wednesday, August 22, 2012 9:55 PM
To: sikmleaders@...
Subject: Re: [sikmleaders] "Hit a Button" - can you help?

 

 

Dan-

 

I was just thinking about this over on my blog as well... what does collaboration look like? What do you (or the executive) expect to "see" when collaboration is happening? What problem is collaboration supposed to be solving? The answer to this is going to vary depending on the context of the organization. 

 

If you want to get metrics on things like quantity and spread of use of these tools (email, IM, etc), I would think any number of vendors would be happy to provide such data.  Maybe some ongoing pictures of the SNA within the organization, based on this data could show "interesting" patterns.  But then delving into the patterns is what might tell you something (or not).  

 

Jack

www.jackvinson.com 

On Wed, Aug 22, 2012 at 3:48 PM, Ranta, Dan <dan.ranta@...> wrote:

 

"Hit a Button" - can you help?

Recently an executive asked me - "can you help me so I can just 'hit a button?'" Let me explain. We have done a fair amount of Social / Organizational Network Analysis work and have plenty of collaboration going on...so people want more and more including analytical insights. The "hit a button" is referring to being able to have immediate access to our networking and collaborative patterns. So you can see this for individuals and between individuals and across areas of the company.

I have seen several presentations from software vendors over the years, but has anyone really put this into play? Does anyone have an easy, automatic way to see pictures or snapshots of how employees are collaborating -- based on usage of internal systems, IM, email, etc? I need some real case studies to think through - no "vaporware" please. Thanks, Dan

 

 


KM in police work #request

Nancy Dixon
 

Colleagues,
I have a client in the Netherlands who is interested in how other police forces have implemented KM.  Their concerns are  t how other police forces share knowledge between shifts, processes that are in place to share knowledge between regions (not the statistics, but what they are learning about criminal activity)  how the intelligence analysts are effective in explaining their findings to administration.  If you have worked with police forces or are a KM person with a police force I would be very interested in having a conversation.  You can reach me at nancydixon@...
Nancy
Nancy M. Dixon
Common Knowledge Associates
 512 912 6100

now blogging at www.nancydixonblog.com







Knowledge Management Job at WW Agribusiness Manufacturer #jobs

Neil Olonoff
 

KM position available ...

Neil Olonoff




---------- Forwarded message ----------
From: Fred Kaplan <fredbmsg@...>
Date: Thu, Aug 23, 2012 at 12:25 PM
Subject: Knowledge Management
To: olonoff@...


Neil



We saw your resume on the Monster Board



This is a position that may be of interest to you or an industry
contact. Please feel free to forward this position to a qualified and
interested party.

Our client is a WW Agribusiness manufacturer. Additionally I would
like to talk to you to be of assistance in this search



Regards





Fred Kaplan

Vice President 252-974-5486

Bio Med Sciences Group fredbmsg@...

Chocowinity NC 27817


Re: "Hit a Button" - can you help? #SNA-ONA-VNA

Lee, Jim <jlee@...>
 

Dan, I’d have to say that the best I’ve seen so far would be IBM’s Small Blue. From our study, “Advances in Expertise Location and Social Networking,” they clearly showed their ability to see SNA graphics in real-time, plus the ability to automatically sort experts based upon 1st choice, 2nd choice, etc. And while that’s an internal-looking view, Ernst & Young’s Directors’ view shown from another APQC study, has similar functionality for external links to clients plus the E&Y partners associated with those clients.

----------------------------------

Jim Lee, PMP

KM Senior Advisor, APQC

+1-713-685-4764 – vmail (office)

+1-216-338-3548 – mobile (direct)

jlee@...

www.apqc.org

Make Best Practices Your PracticesSM

APQC’s 2012 Process Conference and Training is Coming October 22–26.

Get the details and register at www.apqc.org/processconf12.

We hope to see you there!

 


Re: "Hit a Button" - can you help? #SNA-ONA-VNA

Simard, Albert <albert.simard@...>
 

Dan –

 

I’d suggest that the primary message in your response should be that collaboration isn’t about hitting a button.  That approach implies that it’s all about technology and measurement.  Collaboration is an inherently human process that began before the dawn of civilization.  Technology primarily facilitates and supports it to happen among dispersed participants up to global scales.  You may get numbers, but they will be a shallow representation of the surface of the pond.

 

First, we should distinguish between interaction, collaboration, and negotiation.  They are quite different processes.  The first involves sharing in which the key is to provide incentives for content owners to make it available to users.  The second is joint production of content, in which trust and a partnerships approach are paramount.  The third is about reaching an agreement requiring compromise in an adversarial setting.  Your request suggests that you are really looking for analytics related to social interaction.  The good news is that interactions are the most measurable of the three.

 

Although technology can support and enhance all of these activities, they are primarily about attitudes, behavior, relationships, and culture.  I just drafted these elements of a knowledge services architecture which examines the processes and the role of technology in them which I can extract and send.

 

Regrettably, it isn’t a cookbook solution it’s about understanding the underlying process.

 

Al Simard


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Ranta, Dan
Sent: Wednesday, August 22, 2012 3:49 PM
To: sikmleaders@...
Subject: [sikmleaders] "Hit a Button" - can you help?

 

 

"Hit a Button" - can you help?

Recently an executive asked me - "can you help me so I can just 'hit a button?'" Let me explain. We have done a fair amount of Social / Organizational Network Analysis work and have plenty of collaboration going on...so people want more and more including analytical insights. The "hit a button" is referring to being able to have immediate access to our networking and collaborative patterns. So you can see this for individuals and between individuals and across areas of the company.

I have seen several presentations from software vendors over the years, but has anyone really put this into play? Does anyone have an easy, automatic way to see pictures or snapshots of how employees are collaborating -- based on usage of internal systems, IM, email, etc? I need some real case studies to think through - no "vaporware" please. Thanks, Dan

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