Date   

Re: Citation needed: Roger Schank's video project at Arthur Andersen #video

Steve Ardire <sardire@...>
 

PS - to Steve A - I couldnt' access that link you posted.
Here it is again

Steve Ardire
Twitter: @sardire skype: sardire 360-868-4435


On Thu, Apr 10, 2014 at 9:52 AM, <tman9999@...> wrote:
 

Thank you, Connie, for the pointers. Yeah, I did some research on this and was unable to get past stuff that he either wrote himself, or was derived from press releases that seemed to be extolling the virtues of his work.

What I'm looking for is research that is more academic-based (read: "objective"), and provides a critical assessment of what he did, and whether it worked or not. Still haven't found it, although I've seen/heard references to this work indicating the whole video archive concept did not meet with much success.

PS - to Steve A - I couldnt' access that link you posted.

Thanks!



Re: Citation needed: Roger Schank's video project at Arthur Andersen #video

tman9999@...
 

Thank you, Connie, for the pointers. Yeah, I did some research on this and was unable to get past stuff that he either wrote himself, or was derived from press releases that seemed to be extolling the virtues of his work.

What I'm looking for is research that is more academic-based (read: "objective"), and provides a critical assessment of what he did, and whether it worked or not. Still haven't found it, although I've seen/heard references to this work indicating the whole video archive concept did not meet with much success.

PS - to Steve A - I couldnt' access that link you posted.

Thanks!


Job Opening: Americas Knowledge Awareness & Learning Leader - Cleveland #jobs

Stan Garfield
 

EY: Americas Knowledge Awareness & Learning Leader - CLE000YZ
US-OH-Cleveland


Re: Huffington Post ImpactX series on knowledge networks #CoP

Miguel Jordan <ingenierojordan@...>
 

Thanks very much!


2014-04-08 10:49 GMT-03:00 <katepugh@...>:

 

Hello, SIKM'ers


I hope you are well -- and that Spring has sprung for all of you in the northern hemisphere. (We deserve some Spring!) 

This past week Huffington Post ImpactX Blog ran the last of a series of blog posts on "Designing Networks for Social Impact." I kicked it off 3/18 summarizing research on networks that Larry Prusak and I did for the Gates Foundation (and which was published in the MIT Sloan Management Review), and then Sarah Buitoni (Women's World Banking) and Breen Byrnes (World Wildlife Fund) discussed their knowledge network strategies in the subsequent posts on 3/25 and 4/1. Here are the three posts:


2. How Women's World Banking Designed a Community with Purpose: http://www.huffingtonpost.com/sarah-buitoni/womens-world-banking-a-co_b_5022157.html

3. How the REDD+ Community Leverages Online Learning to Protect Our Forests and Reduce Carbon Emissions http://www.huffingtonpost.com/breen-byrnes/redd-community-from-globa_b_5065733.html?utm_hp_ref=impactx 

Please let me know what you think!  It's not often that knowledge practitioners get into the Huffington Post for this type of content, so it's neat to see us going "mainstream." 

Kate

 
Katrina Pugh
President, AlignConsulting
Author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011)
katepugh@...
www.alignconsultinginc.com
617 967 3910 (m)




--
Atte.
Miguel A.Jordán


Huffington Post ImpactX series on knowledge networks #CoP

katepugh@...
 

Hello, SIKM'ers

I hope you are well -- and that Spring has sprung for all of you in the northern hemisphere. (We deserve some Spring!) 

This past week Huffington Post ImpactX Blog ran the last of a series of blog posts on "Designing Networks for Social Impact." I kicked it off 3/18 summarizing research on networks that Larry Prusak and I did for the Gates Foundation (and which was published in the MIT Sloan Management Review), and then Sarah Buitoni (Women's World Banking) and Breen Byrnes (World Wildlife Fund) discussed their knowledge network strategies in the subsequent posts on 3/25 and 4/1. Here are the three posts:

1. How to Create Social Impact Through Thoughtful Networks: http://www.huffingtonpost.com/katrina-pugh/how-to-create-social-impa_b_4986848.html?utm_hp_ref=impact&ir=Impact 

2. How Women's World Banking Designed a Community with Purpose: http://www.huffingtonpost.com/sarah-buitoni/womens-world-banking-a-co_b_5022157.html

3. How the REDD+ Community Leverages Online Learning to Protect Our Forests and Reduce Carbon Emissions http://www.huffingtonpost.com/breen-byrnes/redd-community-from-globa_b_5065733.html?utm_hp_ref=impactx 

Please let me know what you think!  It's not often that knowledge practitioners get into the Huffington Post for this type of content, so it's neat to see us going "mainstream." 

Kate

 
Katrina Pugh
President, AlignConsulting
Author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011)
katepugh@...
www.alignconsultinginc.com
617 967 3910 (m)


Articles - Mobile / Enterprise Search / Sales & Marketing #mobile #search #selling

Matt Moore <innotecture@...>
 

Hi,

Over the last 6 months, I have written some overview articles on mobile technology, enterprise search and information management for sales & marketing (the latter a sort of sequel to an article that I wrote with Keith De La Rue a few years ago).

Links to articles: http://innotecture.com.au/category/articles-papers/

They might be of interest for the general reader and I welcome comments and suggestions on the site. There is an article with two enterprise search case studies in the works and more planned on the internet of things, enterprise social networks, decision-making and the state of SharePoint.

Regards,

Matt


Deloitte Job Opening #jobs

Stan Garfield
 

Strategy & Operations Global Knowledge Senior Manager


Connecting KM theory and practice #call-for #periodicals

Patrick Lambe
 

Apologies for cross-posting -

I'm guest editing a special issue of the Journal of Entrepreneurship Management and Innovation on "KM: Connecting Theory and Practice" - deadline is the end of May - see the call for papers here http://jemi.edu.pl/pl/callforpapers2014.html - drop me a note if you are interested in submitting a paper or would be interested in reviewing submissions! (It’s a double blind review process).

Patrick

Patrick Lambe
Partner
Tel: +65 62210383






Re: Citation needed: Roger Schank's video project at Arthur Andersen #video

Connie Crosby
 

Probably not as academic as you are looking for, Tom, but there are a couple of mainstream media write-ups:


Hard to wade through all the publications on Google Scholar that Schank himself wrote to see what others have said; nothing jumps out at me but perhaps worth another look if you haven't checked that out yet. 

Connie


Re: Citation needed: Roger Schank's video project at Arthur Andersen #video

Steve Ardire <sardire@...>
 

Hi Tom - check out http://perfect-memory.com/ and if you need right in ping me.

Steve Ardire
Twitter: @sardire skype: sardire 360-868-4435


On Tue, Mar 25, 2014 at 1:27 PM, <tman9999@...> wrote:
 

Anyone have a citation or link to an article that does a critical analysis of Schank's $30 million attempt to capture and catalog thousands of hours of video in the late 80s? My understanding is that Andersen hired him and set him up in a nice institute. He did his videoing of consultants describing engagements they recently completed, stored it all on servers (terabytes were a big deal back then - and not easy to come by), and then attempted to apply AI algorithms to make the collection easy to search and surface relevant content.

I'm curious to find anything that looks at this work critically, and evaluates the degree to which it succeeded or not, and what the findings were. Thanks in advance for any info!

Tom Short



Citation needed: Roger Schank's video project at Arthur Andersen #video

tman9999@...
 

Anyone have a citation or link to an article that does a critical analysis of Schank's $30 million attempt to capture and catalog thousands of hours of video in the late 80s? My understanding is that Andersen hired him and set him up in a nice institute. He did his videoing of consultants describing engagements they recently completed, stored it all on servers (terabytes were a big deal back then - and not easy to come by), and then attempted to apply AI algorithms to make the collection easy to search and surface relevant content.

I'm curious to find anything that looks at this work critically, and evaluates the degree to which it succeeded or not, and what the findings were. Thanks in advance for any info!

Tom Short


Job Openings #jobs

Stan Garfield
 

Social Business Lead at Kellogg

If any of you happen to know someone in the Chicago or Battle Creek, MI areas that may be interested in leading social at Kellogg, please contact Curtis Conley at cconley@...

Knowledge Management Specialist at Bain





Job Opportunity in Atlanta - Director of KM, Learning and Methodology #jobs

rian.m.gorey@...
 

We are opening shortly a job requisition for a new consulting leadership role for an experienced leader based in the Atlanta area.  The HR contact is Katy Roberts at Verint Systems (http://www.verint.com/).   Verint is a $1B software company based in Melville, NY with primary operations in Alpharetta, GA.   The contact for the position is Katy Roberts, katy.roberts@....   Please wait until it is posted on the site http://www.verint.com/About/Careers/career-opportunities/index or you will not be considered.

Title:                                        Director of Knowledge Management, Learning and Methodology

Reports To:                              Vice President of Professional Services

FLSA Status:                           Exempt

Job Code:   

Business Unit:                          EIS Americas – Professional Services

Management Responsibilities:   Yes

 

Job summary:

The Director of Knowledge Management, Learning and Methodology (“the Director”) is responsible for growing revenue and profitability of Verint Educational Services. The Director partners with Business Development Executives to sell enablement solutions.  In addition, the Director leads the continues development of Verint Technical, Project Management and Consulting resources, and ensures that the Professional Services organization employs standard project management practices for planning, scheduling and tracking and controlling projects.

The Director facilitates change and ensures that tools and processes are in place for clear knowledge transfer to occur across sales, delivery and support throughout the organization.  The Director will lead the organization’s efforts to maximize the returns on investment in knowledge (people, processes and intellectual capital), exploit their intangible assets (know-how, patents, customer relationships), repeat successes, share best practices, improve innovation, and avoid knowledge loss.  A full complement of skills, from business analytics, technology, learning theory, certification program development, performance consulting and scientific inquiry are important for success.

Essential Job Functions:

·         Develop and implement, improve and carry out projects and/or program processes, policies, and procedures to ensure superior performance throughout Professional Services;

·         Accountable for functional success criteria, Key Performance Indicators & business dashboards;

·         Lead Certification process and business for employees, clients and channel partners;

·         Create collaboration, knowledge management processes and lead the process of the development of intellectual capital assets for the organization;

·         Responsible for managing intellectual capital and the custodian of Knowledge Management practices in an organization

·         Oversee and refine content lifecycle management standards;

·         Establish project audit procedures; and

·         Measure effectiveness of Professional Services programs through testing, application of the learning and increased productivity and job effectiveness.

 

Minimum Requirements:

·         BS Degree or equivalent experience;

·         10 – 12 years working experience in customer-focused organizations with at least 8 years’ experience working on Knowledge Management, Methodology, Enablement and Customer Experience initiatives;

·         Established leader in Knowledge Management with history of innovation in high tech industry with proven ability to deliver on strategic and tactical business objectives;

·         Business Process methodology experience (BPMN);

·         Advanced knowledge of program management, project management methodology;

·         Proven ability to work independently, under pressure, demonstrating initiative and flexibility;

  • Financial management skills, including project P&L management, Earned Value Management, and budgeting;
  • Extensive experience with Customer relationship management and enablement resulting in loyal customers;
  • Understanding of revenue recognition and the impact of delivery on revenue recognition; and

·         Strong communication skills and experience presenting to executives in client meetings.

 

 

Preferred Knowledge, Skills and Experience:

·         Knowledge of industry standard PSA solutions.


Re: Interview transcripts, #knowledge-capture

Karen Campbell
 

Dear Matt,

We have our Admin do the transcripts. Some of the information being left out is either unimportant, interesting and somewhat important. But they are mixed with one another.

Thank you for the suggestion.

Regards,

Karen P. Campbell

Knowledge Coordinator

Central Bank of Trinidad and Tobago

8686252601

 


 


March 2014 SIKM Call: Accenture's Thomas Hsu and Steve Kaukonen - Get in the Game: Driving Exceptional Behaviours Through Gamification #gamification #monthly-call

Stan Garfield
 
Edited

TO: SIKM Leaders Community

Today we held our 106th monthly call.
Thanks to Thomas and Steve for presenting, to Curtis Conley for recording, to those who participated in the discussion, and to Catherine Shinners and Jeff Hester for tweeting (see below). You can continue the discussion by replying to this thread.

Tweets
  • 15:54 Catherine Shinners @catshinners "making it stick" collaboration program-leadership support, official recognition, tying to performance mgmt, constant comms #kmers
  • 15:49 Catherine Shinners @catshinners Recognize broadly to motivate broadly @ThomasHsuACN #gamification program @accenture (250k employees) #kmers
  • 15:48 Catherine Shinners @catshinners real time feedback-key to help sustain motivation (instead of quarterly acknowledgement) in #gamification program @accenture #kmers
  • 15:44 Catherine Shinners @catshinners @accenture Important to have a range of #gamfication design elements - different people respond to varied options #kmers
  • 15:38 Catherine Shinners @catshinners continuous motivation elements-crucial to ongoing engagement not just quarterly metrics @accenture on #gamification #kmers
  • 15:32 Catherine Shinners @catshinners @accenture-three areas of focus for employees for collaboration-connect, contribute & champion-#gamification used to support #kmers
  • 15:26 Catherine Shinners @catshinners @accenture is thinking through how @gamification can be part of a larger change strategy #kmers
  • 15:25 Catherine Shinners @catshinners question - how does #gamifcation work with change management and OD strategies? #kmers
  • 15:23 Catherine Shinners @catshinners advances in game mechanics insight from neuroscience, psychological have made #gamification a much more sophisticated tool #kmers
  • 15:20 Catherine Shinners @catshinners intrinsic motivators more powerful, support more sustained behavior change - social connectedness, autonomy, learning #kmers
  • 15:18 Catherine Shinners @catshinners @accenture places #gamification within the context of a larger behavior change framework @ThomasHsuACN
  • 15:15 Catherine Shinners @catshinners today's workforce is shifting to a #game -infused culture
  • 15:14 Catherine Shinners @catshinners #Gamification has taken hold since 2010 - neuroscience, behavioral economics, psychology of motivation
  • 15:07 Jeff Hester @jeffhester Here's a link to the #gamification slides for the #SIKM call: slideshare.net/SIKM/accenture… #KM #kmers
  • 15:05 Catherine Shinners @catshinners Using gamification to motivate collaboration #sikm @ThomasHsuACN how do we create a culture of collaboration across the organization" #kmers
  • 15:04 Stan Garfield @stangarfield SIKM Leaders Community Call on #gamification has just begun. Details at groups.yahoo.com/neo/groups/sik… #kmers
  • 15:03 Catherine Shinners @catshinners Getting ready for conversation on talk of gamification at Accenture with SIKM talk "Driving exceptional behaviors with gamification" #kmers
  • 15:02 Jeff Hester @jeffhester Listening in on this month's #SIKM call with Thomas Hsu from Accenture talking about #gamification


March 2014 SIKM Call: Accenture's Thomas Hsu and Steve Kaukonen - Get in the Game: Driving Exceptional Behaviours Through Gamification #gamification #monthly-call

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.


-----Original Appointment-----
Subject: SIKM Leaders Community Monthly Call
When: Tuesday, Marcfh 18, 2014 11:00 AM-12:00 PM (GMT-05:00) Eastern Time
Where: 888-998-2663 or +1 517-222-2222 passcode 406165#

Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)


Conference Call Details

USA and Canada: Toll-Free 888-998-2663 or Toll +1 517-222-2222

PARTICIPANT PASSCODE: 406165

*6 to mute or unmute line

· Community Site http://tech.groups.yahoo.com/group/sikmleaders/

· Slides http://www.slideshare.net/SIKM/favorites

TO JOIN A CONFERENCE

  1. Dial the appropriate access number using a touch-tone phone.
  2. Enter the numeric passcode followed by a '#'
  3. Press *6 to mute or un-mute your line.

ACCESS INFORMATION

To access your conference from one of the global locations, take the following steps:

1. Find the country from which you are calling and dial the appropriate Global Access number.

2. You will be greeted in English by a prompt to enter the Participant Passcode, followed by the `#' key.


Re: Metasight from Morphix #SNA-ONA-VNA

Dan Ranta
 

Howie – I was part of a 12-month pilot on this tool / functionality in the past. 

 

Regards, Dan

 

From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of howardscohenmba@...
Sent: Tuesday, March 11, 2014 7:26 AM
To: sikmleaders@...
Subject: [sikmleaders] Metasight from Morphix

 

 

Does anyone have experience using Metasight and/or performing other SMA using email only?  I have some untested ideas but I am wondering what your experience is. 

 

Best, 

Howie Cohen 


Metasight from Morphix #SNA-ONA-VNA

Howie Cohen
 
Edited

Does anyone have experience using Metasight and/or performing other SNA using email only?  I have some untested ideas but I am wondering what your experience is. 
 
Best, 
Howie Cohen 


Re: Interview transcripts, #knowledge-capture

Matt Moore <innotecture@...>
 

Karen,

Who writes up the transcripts - the interviewers, a professional transcription service or someone else?
 
A professional service normally documents everything. Anybody else will make editorial decisions about what to include.

The big question: is important information being left out of the transcriptions? Or is it just unimportant stuff?

If there is important stuff being left out then you need to either communicate that to the transcribers or get someone more reliable to do it.

From a user perspective, most readers prefer edited and structured text to unedited transcripts.

Regards,

Matt Moore
+61 423 784 504

On Mar 6, 2014, at 5:24 AM, <kcampting@...> wrote:

 

Hi All,

 

I recently became responsible for reviewing interviews conducted with current and former employees for input into our repository. In listening to the audio from the interview I have noticed some discrepancies, and I wonder if this is normal for interview transcription.

1) There is a lot of cross talk, but the conversation is either not documented, or pieces are included as part of the interviewees reponse

2)  Parts of what interviewee says are not documented in the transcript.

Have any of you encountered this, and if you have, how do you normally handle it.

 

Karen P. Campbell

Knowledge Coordinator

Central Bank of Trinidad and Tobago

8686252601


Re: Interview transcripts, #knowledge-capture

Dan Ranta
 

Wiki

Regards Dan


On Mar 5, 2014, at 11:24 AM, <kcampting@...> wrote:

 

Hi All,

 

I recently became responsible for reviewing interviews conducted with current and former employees for input into our repository. In listening to the audio from the interview I have noticed some discrepancies, and I wonder if this is normal for interview transcription.

1) There is a lot of cross talk, but the conversation is either not documented, or pieces are included as part of the interviewees reponse

2)  Parts of what interviewee says are not documented in the transcript.

Have any of you encountered this, and if you have, how do you normally handle it.

 

Karen P. Campbell

Knowledge Coordinator

Central Bank of Trinidad and Tobago

8686252601

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