Date   

Re: Reference Database Question #expertise-location

Tom Short <tom.short@...>
 

FWIW, here is a link to a list of software vendors offering dedicated
expertise location/social networking packages for business use:
http://www.cioinsight.com/article2/0,1540,1621847,00.asp

The fact these exist might provide an insight regarding the merit of
trying to "roll your own" using database software.


Re: Reference Database Question #expertise-location

Stan Garfield
 

Hi, Emily.

 

>Developing a database to track all IDS Estimating employees and their past work experiences:

> 1. to be able to assess where we need to develop training plans

> 2. as a reference database to locate individuals with necessary skills.

 

>Do you have any other advice/comments on this?

 

Jack and Matt have provided good advice.  I want to add a suggestion based on my experience.

 

Community discussion forums are excellent for locating expertise.  If there is already a forum or distribution list for IDS Estimating employees, then it can be used.  If not, you can recruit a thought leader, activist, or respected individual to create, launch, build, and maintain such a forum.

 

In order for such a forum to function as an expertise locator, it should have a critical mass of experts in the topic, an active moderator, and a community norm that questions and requests posted to the forum will receive timely replies.  If these criteria are met, then you don't need to know who the IDS estimating employees are - you just need to know that they belong to the forum, and how to post to it.

 

As Jack and Matt pointed out, even if you work with HR to create a skills inventory database, you will have a challenge in getting employees to enter their data and then to maintain it.  Even in consulting firms where it is in the consultants' interest in order to stay billable, they tend not to like updating their skills profiles.

 

If your company already has a training history database, you can use it to see which courses have already been taken and by whom.  To develop training plans, you can ask the members of the community forum for their suggestions and requirements.  A combination of collection (databases) and connection (communities) can yield the desired results.

 

Regards,

Stan


Re: Reference Database Question #expertise-location

Matt Moore <laalgadger@...>
 

Hello,

I have seen these databases work well where people's
jobs depend on them - e.g. as resource management
tools for staff in a consulting organisation - having
up-to-date details helps you get resourced onto work
and clients often ask for recent CVs. Even then, some
consultants claimed never to have got work through
standard resource mgt but always through their own
contacts.

I think these systems work well with clearly defined &
easily assessed skill sets that are strongly aligned
to the work that people actually do.

The problems arise when they move outside those narrow
parameters (as many of them do) into less-charted
waters. And let's not even get into the difference
between the ability to identify expertise, accessing
it and utilising it.

Maybe the critical questions to ask is: "What existing
business decisions will be impacted by this exercise?
How will participants directly benefit in the
short-term? What will happen to them if they don't?"

N.B. The investment in creating & maintaining these
databases is not zero. If you are billion-$-a-year
consulting business then they can be worth it.

Matt

--- Jack Vinson <jackvinson@...> wrote:

Emily-

Welcome to the world of "expertise location" and
"corporate yellow pages"
and probably several other names. This kind of
topic has seen quite a lot
of play in KM efforts over the years. Sadly, just
as frequently, these
kinds of efforts fall rather flat. When I worked at
Searle / Monsanto,
there were tons of "expertise" databases in the
Lotus Notes system. As far
as I could tell, very few of them were actively used
/ updated. I've heard
similar stories from many others.

Sorry to be so negative.

The spirit behind these services is good, I think.
People recognize that
everyone has different skill sets / competencies.
And they want to find
ways to match "what people know" to "what we need."
The concern is that it
is not a little difficult to record even baseline
information on what people
know and keep it up to date. And then match that
with the even harder work
of prognosticating "what we need," and you get the
situation I saw at
Monsanto.

I suppose the next question is how does one make
something like this work.
I think one path is to work with the HR organization
develop a competency
map / plan, and move from there.

I would also wonder what are the underlying business
issues that are driving
the perceived need for such a system.

Regards,

Jack Vinson, Ph.D.
Knowledge Jolt, Inc.
http://www.jackvinson.com


_____

From: sikmleaders@...
[mailto:sikmleaders@...] On
Behalf Of Emily Hoelting
Sent: Thursday, July 26, 2007 5:21 PM
To: sikmleaders@...
Subject: [sikmleaders] Reference Database Question


Hi Everyone,
I was asked this question by someone in my company.
Does anyone have any
additional information or insight on this subject?
Any feedback is greatly
appreciated! Thanks!

Below is the email that was posed to me:

Emily,

I was given your name and told that you might be
able to answer a few
questions I have regarding knowledge management. If
you could provide any
assistance I would really appreciate it.

I work in core estimating and we're working on
developing a database (using
Microsoft Access) to track all IDS Estimating
employees and their past work
experiences. The purpose of this database is mainly
two fold:
1. to be able to assess where we need to
develop training plans
2. as a reference database to locate
individuals with necessary
skills.

Do you think this fits in with knowledge management?
Do you know of any
resources, either people or applications, that might
be able to assist in
our development so that we don't have to reinvent
the wheel? Do you have
any other advice/comments on this?

Please let me know your thoughts when you find the
time. I am very willing
to get into more detail if you require it.




____________________________________________________________________________________
Shape Yahoo! in your own image. Join our Network Research Panel today! http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7


Re: Reference Database Question #expertise-location

Jack Vinson <jackvinson@...>
 

Emily-
 
Welcome to the world of "expertise location" and "corporate yellow pages" and probably several other names.  This kind of topic has seen quite a lot of play in KM efforts over the years.  Sadly, just as frequently, these kinds of efforts fall rather flat.  When I worked at Searle / Monsanto, there were tons of "expertise" databases in the Lotus Notes system.  As far as I could tell, very few of them were actively used / updated.  I've heard similar stories from many others.
 
Sorry to be so negative. 
 
The spirit behind these services is good, I think.  People recognize that everyone has different skill sets / competencies.  And they want to find ways to match "what people know" to "what we need."  The concern is that it is not a little difficult to record even baseline information on what people know and keep it up to date.  And then match that with the even harder work of prognosticating "what we need," and you get the situation I saw at Monsanto.
 
I suppose the next question is how does one make something like this work.  I think one path is to work with the HR organization develop a competency map / plan, and move from there. 
 
I would also wonder what are the underlying business issues that are driving the perceived need for such a system. 
 
Regards,
 
Jack Vinson, Ph.D.
Knowledge Jolt, Inc.
 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Emily Hoelting
Sent: Thursday, July 26, 2007 5:21 PM
To: sikmleaders@...
Subject: [sikmleaders] Reference Database Question

Hi Everyone,
I was asked this question by someone in my company.  Does anyone have any additional information or insight on this subject?  Any feedback is greatly appreciated!  Thanks!
 
Below is the email that was posed to me:
 
Emily,
 
I was given your name and told that you might be able to answer a few questions I have regarding knowledge management.  If you could provide any assistance I would really appreciate it.
 
I work in core estimating and we're working on developing a database (using Microsoft Access) to track all IDS Estimating employees and their past work experiences.  The purpose of this database is mainly two fold:
            1. to be able to assess where we need to develop training plans
            2. as a reference database to locate individuals with necessary skills.
 
Do you think this fits in with knowledge management?  Do you know of any resources, either people or applications, that might be able to assist in our development so that we don't have to reinvent the wheel?  Do you have any other advice/comments on this?
 
Please let me know your thoughts when you find the time.  I am very willing to get into more detail if you require it.

 


Reference Database Question #expertise-location

Emily Hoelting <emhoelting@...>
 

Hi Everyone,
I was asked this question by someone in my company.  Does anyone have any additional information or insight on this subject?  Any feedback is greatly appreciated!  Thanks!
 
Below is the email that was posed to me:
 
Emily,
 
I was given your name and told that you might be able to answer a few questions I have regarding knowledge management.  If you could provide any assistance I would really appreciate it.
 
I work in core estimating and we're working on developing a database (using Microsoft Access) to track all IDS Estimating employees and their past work experiences.  The purpose of this database is mainly two fold:
            1. to be able to assess where we need to develop training plans
            2. as a reference database to locate individuals with necessary skills.
 
Do you think this fits in with knowledge management?  Do you know of any resources, either people or applications, that might be able to assist in our development so that we don't have to reinvent the wheel?  Do you have any other advice/comments on this?
 
Please let me know your thoughts when you find the time.  I am very willing to get into more detail if you require it.


 


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Re: Critical Success Factors for Knowledge Management #research

Kaplan Bill <bill.kaplan@...>
 

Curtis –Would be glad to talk anytime.

 

Bill Kaplan

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Curtis A. Conley
Sent: Thursday, July 26, 2007 11:57
To: sikmleaders@...
Subject: [sikmleaders] Re: Critical Success Factors for Knowledge Management

 

Hi Stan,

Great thanks so much - I'm really glad I found this community; a day
after the conference call sadly, but I look forward to future
calls! :)

When I first started down this road of research my intent was to do
a qualitative focus group of KM practitioners. Since that time the
question has shifted and so a quantitative survey approach was
necessary - had to sacrifice in-depth interviews for generalizable
data that was needed to answer the research question. On the
positive, the results of this survey will hopefully put me in a
place where I can address my original research question which calls
for a qualitative approach, probably interviews or focus groups that
can result in more in-depth insights and a deeper understanding of
the interrelationships between CSFs for KM.

Once I am able to complete this current study it would be absolutely
fantastic to follow up with you and anyone else here who might be
available for a discussion, thanks so much by the way.

I'm still happy to share the results of the study with anyone
interested of course.

Thanks again,
Curtis

--- In sikmleaders@yahoogroups.com, "Stan Garfield"
...> wrote:
>
>
> TO: Curtis Conley
>
> Welcome to the community, Curtis!
>
> > I would like ask you to participate in a research study on CSFs
for
> KM.
>
> As Dave Snowden has previously pointed out, you will most likely
get
> more meaningful results if you conduct a few interviews with some
our
> members than with an online survey. I recently was interviewed by
a
> graduate student for his thesis, and I found that experience much
more
> satisfying and useful than if I had completed a questionnaire.
>
> I suggest that you ask this community for volunteers to be
interviewed.
> I, for one, am willing.
>
> Regards,
>
> Stan
>


Re: Critical Success Factors for Knowledge Management #research

Curtis A. Conley <curtisaconley@...>
 

Hi Stan,

Great thanks so much - I'm really glad I found this community; a day
after the conference call sadly, but I look forward to future
calls! :)

When I first started down this road of research my intent was to do
a qualitative focus group of KM practitioners. Since that time the
question has shifted and so a quantitative survey approach was
necessary - had to sacrifice in-depth interviews for generalizable
data that was needed to answer the research question. On the
positive, the results of this survey will hopefully put me in a
place where I can address my original research question which calls
for a qualitative approach, probably interviews or focus groups that
can result in more in-depth insights and a deeper understanding of
the interrelationships between CSFs for KM.

Once I am able to complete this current study it would be absolutely
fantastic to follow up with you and anyone else here who might be
available for a discussion, thanks so much by the way.

I'm still happy to share the results of the study with anyone
interested of course.

Thanks again,
Curtis





--- In sikmleaders@..., "Stan Garfield"
<stangarfield@...> wrote:


TO: Curtis Conley

Welcome to the community, Curtis!

I would like ask you to participate in a research study on CSFs
for
KM.

As Dave Snowden has previously pointed out, you will most likely
get
more meaningful results if you conduct a few interviews with some
our
members than with an online survey. I recently was interviewed by
a
graduate student for his thesis, and I found that experience much
more
satisfying and useful than if I had completed a questionnaire.

I suggest that you ask this community for volunteers to be
interviewed.
I, for one, am willing.

Regards,

Stan


Re: Critical Success Factors for Knowledge Management #research

Stan Garfield
 

TO: Curtis Conley

Welcome to the community, Curtis!

I would like ask you to participate in a research study on CSFs for
KM.

As Dave Snowden has previously pointed out, you will most likely get
more meaningful results if you conduct a few interviews with some our
members than with an online survey. I recently was interviewed by a
graduate student for his thesis, and I found that experience much more
satisfying and useful than if I had completed a questionnaire.

I suggest that you ask this community for volunteers to be interviewed.
I, for one, am willing.

Regards,

Stan


Critical Success Factors for Knowledge Management #research

Curtis A. Conley <curtisaconley@...>
 

Hi all,

I would like ask you to participant in a research study on the
Critical Success Factors (CSFs) for Knowledge Management (KM). The
research study is being conducted by Curtis Conley (me), a doctoral
candidate at Northern Illinois University, by means of an online
survey. I've received some great feedback so far from those who
have taken the pilot study that indicated this will be a good tool
for assessing/checking/thinking about KM when working with internal
or external clients. As such, I would like to get further feedback
from everyone here since I think your feedback would be valuable in
shaping the results. A bit about the study as well as the link is
just below...

The purpose of this study is to validate a framework of Critical
Success Factors (CSFs) for Knowledge Management (KM) which both KM
scholars and practitioners find successful and useful. The
knowledge gained from this study may help scholars and practitioners
understand the factors which influence KM success or failure.
Additionally, the proposed framework of CSFs for KM may serve as a
useful tool that practitioners can use in evaluating and
understanding the CSFs that may impact their KM initiatives. The
final product of this research will also report on any differences
of CSFs for KM that have been identified based on the background of
participants (Industry, Organization Size, etc.).

You will be asked to fill out a questionnaire, consisting of three
smaller parts. The three parts ask about your professional
background, CSFs for KM, and the framework of CSFs for KM proposed
by this study. The questionnaires should take about 15 minutes to
complete. If you can please take a few moments and complete the
survey it would be greatly appreciated.

You can access the survey by clicking here: http://is-nri.com/take?
i=117680&h=9-cHD_ZCyOVZ39tT6C6I7g

If you have any questions or experience any problems please feel
free to contact me.
Please complete the survey no later than Monday, August 6th.

Thank you,
Curtis


Re: Community Development Conference #CoP #conferences #survey

Perry, Marilyn L <marilyn.perry@...>
 

Thanks for sharing your great questions. -:)
 

Marilyn
Marilyn Louise Perry, Ph.D.
Office of the CIO
Direct Line:916-393-8242 (Sacramento,CA)
Voice Mail: 916-284-6712          
marilyn.perry@...
 EDS Communities.............connecting people to people.
EDS COMMUNITIES

This email contains information which is confidential and may be privileged. Unless you are the intended addressee (or authorised to receive for the addressee) you may not use, forward, copy or disclose to anyone this email or any information contained in this email. If you have received this email in error, please advise the sender by reply email immediately and delete this email.

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Sathya Pandalai
Sent: Monday, July 23, 2007 12:25 AM
To: sikmleaders@...
Subject: RE: [sikmleaders] Community Development Conference

Marilyn, here are few more thoughts.
 
1) What was the contribution of your community towards innovative products or service offerings? This could be difficult to answer, but underneath every offering there are definite contributions which often does not get noticed and tracked.
2) Has the community helped people in achieving their personal goals, in terms of knowledge/credential gain, which can then be used within the organization.
3) How does your community network with other communities, within EDS, to develop cross pollination of knowledge and skills?
 
Sathya

nirmala.palaniappan@wipro.com wrote:
Some simple thoughts that occur to my mind…...the answers to these queries might help understand how to develop the communities and thus would help in defining the conference agenda. You may have already thought of these but I, nevertheless, decided to jot them down and send it across so someone would add to the list…
-         What is the best thing that has ever happened to/in your community?
-         What is the one thing that you’d want to change in your community?
-         Which of the other communities in EDS do you think are related to what your community deals with?
-         What is the vision/what are the goals of your community for the next 6 months?
-         What are the resources that your community currently works with and what are those that you are looking to get in the near future?
-         What have been your goals so far and how many of it has your communi! ty been able to achieve/not achieve and why?
Thanks and Regards
Nirmala
http://nirmala-km.blogspot.com 
****************************************
Anthony De Mello: "Problems exist only in the human mind" 

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Marilyn L. Perry, Ph.D.
Sent: Thursday, July 19, 2007 9:41 PM
To: sikmleaders@yahoogroups.com
Subject: [sikmleaders] Community Development Conference
Hi,
We are planning an internal Community Development Conference. EDS has
over a 100 communities in various states of operation. In preparation
for the conference we will survey our community leaders to determine
what they want in a conference. The survey will give us information to
use in planning conference activities. The survey will also help
community leaders recognize the value of communities to the corporation.

I would like your input on questions to ask our community leaders in
preparation for our conference.

Thanks,
Marilyn L. Perry


Unlimited freedom, unlimited storage. Get it now


Re: Community Development Conference #CoP #conferences #survey

Valdis Krebs <valdis@...>
 

More detail on my previous post on mapping CoPs...

How IBM cultivates communities; also follow links to AQPC report in
the web page.

http://orgnet.com/emergent.html

Valdis

On Jul 23, 2007, at 3:36 PM, Stan Garfield wrote:

Here are additional suggestions.

_____________________________________________
From: Perry, Marilyn L [ marilyn.perry@... ]
Sent: Monday, July 23, 2007 10:41 AM
To: Garfield, Stan
Subject: RE: Community Development Conference



Thanks, it's wonderful to get some many good responses to my call
for assistance.


Marilyn
Marilyn Louise Perry, Ph.D.
Office of the CIO
_____________________________________________
From: Richard McDermott [ richardmcdermott@... ]
Sent: Thursday, July 19, 2007 8:52 PM
Subject: RE: Community Development Conference



There are several ways to approach this.



The simplest would, of course, be to ask about the conference (as
Bruce did, below) and ask for examples of value. I like to think of
these as stories with numbers. The numbers do two things: 1) They
can be impressive 2) they help calibrate the value of communities
and their potential role. (I have attached an article on a
methodology for this and could send you a set of questions that
underlie this methodology). Whatever else you do, this is probably
good to include.



An interesting, alternate approach would be to send out a survey to
community leaders and/or members. I recently served as the Subject
Matter Expert for a global study of community impact (the largest,
we think, that has been done). HP participated in the study –
through Stan. Either using our survey or a customized version, you
could assess:

- the health of communities

- factors that contribute to community impact on individual
and organizational performance within EDS. I suspect that this
would be consistent with our findings – but there could be some
interesting EDS twists.



With this approach leaders could walk into the conference with the
results of the assessment of the health and value of their
communities (as seen by community members). This could give you a
bit of grit to work with in the conference and might make it more
than a conceptual discussion of issues and ideas for action.



We are currently writing an article on the results of our study,
but it will probably be a few months before I have a sendable draft.



Happy to talk with you about this. I am in next week.



Kind Regards,

Richard McDermott

McDermott Consulting

www.McDermottConsulting.com

303-545-6030

_____________________________________________
From: John D. Smith [ John.Smith@... ]
Sent: Thursday, July 19, 2007 6:23 PM
Subject: RE: Community Development Conference



I would suggest an open-ended question along the lines of:


"During the past year or so, what has been the most useful or
inspiring thing for you as a community leader?"


We're in the midst of a "dissertation fest" in CPsquare, where Tony
Burgess of Company Command used more elaborate means to find the
"becoming stories" of CC leaders. He got very useful answers, it
seems to me.


Cheers!

John D. Smith ~ Voice: 503.963.8229 ~ Skype: smithjd ~ http://
www.learningAlliances.net


_____________________________________________
From: Garfield, Stan
Sent: Thursday, July 19, 2007 1:09 PM
To: 'Marilyn Perry'
Cc: Karney, Bruce; Smith, John; McDermott, Richard
Subject: Community Development Conference



I am copying other thought leaders who may have additional
suggestions.



Bruce Karney used the survey below three years ago at HP, and this may be useful to you.



If you have not already done so, I suggest that you join these two
communities and also post your question to them:

Communities of Practice http://groups.yahoo.com/group/com-prac/
CPsquare http://www.cpsquare.org/
_____________________________________________
From: Karney, Bruce
Sent: Monday, July 19, 2004 5:47 PM
Subject: Interested in Joining a Community of Practice for
Community of Practice Leaders?



There are now several dozen Communities of Practice (CoP) running
in HP, and I have been asked to create a CoP for Community
Leaders. This would be an environment where we can pick each
other's brains about how to maximize the value that CoPs produce.
It would give us a method for getting feedback and advice on new
ideas that we would like to implement in the Communities we manage.



In order to understand if "a CoP for CoP Leaders" would be valuable
for you, please take a few minutes to fill out the 16-question
survey below.



The first 6 questions list some ways that members of a Community of
Practice for Community of Practice Leaders could interact. Please
give your opinion of how valuable each approach would be.



Q1. A public distribution list for sending e-mail to other
Community of Practice (COP) Leaders.

High Value

Moderate Value

Low Value

Negative Value

No Opinion



Q2. An online discussion forum on the topic of leading a Community
of Practice at HP.

High Value

Moderate Value

Low Value

Negative Value

No Opinion



Q3. A monthly 1-hour conference call with COP leaders from around
the world. Calls would feature a 30 minute presentation and 30
minutes of open Q&A.

High Value

Moderate Value

Low Value

Negative Value

No Opinion



Q4. A monthly 1-hour conference call with COP leaders from only your region. Calls would take place at a convenient time during
your regular workday.

High Value

Moderate Value

Low Value

Negative Value

No Opinion



Q5. A 2-day face-to-face WORLDWIDE meeting in November, 2004 for
COP leaders to meet and exchange ideas. Location would be Palo Alto.

High Value

Moderate Value

Low Value

Negative Value

No Opinion



Q6. A 2-day face-to-face REGIONAL meeting in November, 2004 for COP
leaders from the same region to meet and exchange ideas. Locations
would be Singapore, Houston, and Vienna.

High Value

Moderate Value

Low Value

Negative Value

No Opinion



Q7. Of the six options just presented, which is the ONE that you
think would have the highest value for you relative to its cost?

Public Distribution List

Online Discussion Forum

Worldwide Monthly Conference Call

Regional Monthly Conference Call

Worldwide Face-to-Face Meeting

Regional Face-to-Face Meetings

Don't know



Q8. Are you a participant in the "knowledge@hp" Community?

Yes

No

Formerly, but not any more

Don't know



Q9. If you answered "Yes" or "Formerly" to Q. 8, how would you rate
the value of the "knowledge@hp" Commmunity?

High value

Moderate value

Little value

Negative value

No opinion



Q10. Are you a participant in the "Communities and Collaboration"
Forum?

Yes

No

Formerly, but not any more

Don't know



Q11. If you answered "Yes" or "Formerly" to Q. 10, how would you
rate the value of the "Communities and Collaboration" Forum?

High value

Moderate value

Little value

Negative value

No opinion



Q12. How likely are you to participate in a CoP for CoP Leaders if
it has the feature(s) you rated as highly valuable?

Very Likely

Somewhat Likely

Not Likely

Don't know / No Opinion



Q13. What kind of Community do you lead?

Practice

Profession

Technology

Presales Technology

Other



Q14. In which Region are you located?

Americas

Asia Pacific / Japan

EMEA



Q15. If you have ideas about other good ways for COP leaders to
learn from each other, please list them.



Q16. Optional: Please enter your e-mail address



# End of survey #


Re: Community Development Conference #CoP #conferences #survey

Stan Garfield
 

Here are additional suggestions.

_____________________________________________

From: Perry, Marilyn L [ marilyn.perry@... ]
Sent: Monday, July 23, 2007 10:41 AM
To: Garfield, Stan
Subject: RE: Community Development Conference

 

Thanks, it's wonderful to get some many good responses to my call for assistance.

 

Marilyn
Marilyn Louise Perry, Ph.D.
Office of the CIO
_____________________________________________
From: Richard McDermott [ richardmcdermott@... ]
Sent: Thursday, July 19, 2007 8:52 PM
Subject: RE: Community Development Conference

 

There are several ways to approach this.

 

The simplest would, of course, be to ask about the conference (as Bruce did, below) and ask for examples of value. I like to think of these as stories with numbers. The numbers do two things: 1) They can be impressive 2) they help calibrate the value of communities and their potential role.  (I have attached an article on a methodology for this and could send you a set of questions that underlie this methodology). Whatever else you do, this is probably good to include.

 

An interesting, alternate approach would be to send out a survey to community leaders and/or members. I recently served as the Subject Matter Expert for a global study of community impact (the largest, we think, that has been done). HP participated in the study – through Stan. Either using our survey or a customized version, you could assess:

-        the health of communities

-        factors that contribute to community impact on individual and organizational performance within EDS. I suspect that this would be consistent with our findings – but there could be some interesting EDS twists.

 

With this approach leaders could walk into the conference with the results of the assessment of the health and value of their communities (as seen by community members). This could give you a bit of grit to work with in the conference and might make it more than a conceptual discussion of issues and ideas for action.

 

We are currently writing an article on the results of our study, but it will probably be a few months before I have a sendable draft.

 

Happy to talk with you about this. I am in next week.

 

Kind Regards,

Richard McDermott

McDermott Consulting

www.McDermottConsulting.com

303-545-6030

_____________________________________________
From: John D. Smith [ John.Smith@... ]
Sent: Thursday, July 19, 2007 6:23 PM
Subject: RE: Community Development Conference

 

I would suggest an open-ended question along the lines of:

 

"During the past year or so, what has been the most useful or inspiring thing for you as a community leader?"

 

We're in the midst of a "dissertation fest" in CPsquare, where Tony Burgess of Company Command used more elaborate means to find the "becoming stories" of CC leaders.  He got very useful answers, it seems to me.

 

Cheers!

John D. Smith ~ Voice: 503.963.8229 ~ Skype: smithjd ~ http://www.learningAlliances.net

_____________________________________________
From: Garfield, Stan
Sent: Thursday, July 19, 2007 1:09 PM
To: 'Marilyn Perry'
Cc: Karney, Bruce; Smith, John; McDermott, Richard
Subject: Community Development Conference

 

I am copying other thought leaders who may have additional suggestions.

 

Bruce Karney used the survey below three years ago at HP, and this may be useful to you.

 

If you have not already done so, I suggest that you join these two communities and also post your question to them:

_____________________________________________
From: Karney, Bruce
Sent: Monday, July 19, 2004 5:47 PM
Subject: Interested in Joining a Community of Practice for Community of Practice Leaders?

 

There are now several dozen Communities of Practice (CoP) running in HP, and I have been asked to create a CoP for Community Leaders.  This would be an environment where we can pick each other's brains about how to maximize the value that CoPs produce.  It would give us a method for getting feedback and advice on new ideas that we would like to implement in the Communities we manage.

 

In order to understand if "a CoP for CoP Leaders" would be valuable for you, please take a few minutes to fill out the 16-question survey below.

 

The first 6 questions list some ways that members of a Community of Practice for Community of Practice Leaders could interact. Please give your opinion of how valuable each approach would be.

 

Q1. A public distribution list for sending e-mail to other Community of Practice (COP) Leaders.      

 High Value

 Moderate Value

 Low Value

 Negative Value

 No Opinion

 

Q2. An online discussion forum on the topic of leading a Community of Practice at HP.      

 High Value

 Moderate Value

 Low Value

 Negative Value

 No Opinion

 

Q3. A monthly 1-hour conference call with COP leaders from around the world. Calls would feature a 30 minute presentation and 30 minutes of open Q&A.      

 High Value

 Moderate Value

 Low Value

 Negative Value

 No Opinion

 

Q4. A monthly 1-hour conference call with COP leaders from only your region. Calls would take place at a convenient time during your regular workday.      

 High Value

 Moderate Value

 Low Value

 Negative Value

 No Opinion

 

Q5. A 2-day face-to-face WORLDWIDE meeting in November, 2004 for COP leaders to meet and exchange ideas. Location would be Palo Alto.      

 High Value

 Moderate Value

 Low Value

 Negative Value

 No Opinion

 

Q6. A 2-day face-to-face REGIONAL meeting in November, 2004 for COP leaders from the same region to meet and exchange ideas. Locations would be Singapore, Houston, and Vienna.      

 High Value

 Moderate Value

 Low Value

 Negative Value

 No Opinion

 

Q7. Of the six options just presented, which is the ONE that you think would have the highest value for you relative to its cost?      

 Public Distribution List

 Online Discussion Forum

 Worldwide Monthly Conference Call

 Regional Monthly Conference Call

 Worldwide Face-to-Face Meeting

 Regional Face-to-Face Meetings

 Don't know

 

Q8. Are you a participant in the "knowledge@hp" Community?      

 Yes

 No

 Formerly, but not any more

 Don't know

 

Q9. If you answered "Yes" or "Formerly" to Q. 8, how would you rate the value of the "knowledge@hp" Commmunity?      

 High value

 Moderate value

 Little value

 Negative value

 No opinion

 

Q10. Are you a participant in the "Communities and Collaboration" Forum?      

 Yes

 No

 Formerly, but not any more

 Don't know

 

Q11. If you answered "Yes" or "Formerly" to Q. 10, how would you rate the value of the "Communities and Collaboration" Forum?      

 High value

 Moderate value

 Little value

 Negative value

 No opinion

 

Q12. How likely are you to participate in a CoP for CoP Leaders if it has the feature(s) you rated as highly valuable?      

 Very Likely

 Somewhat Likely

 Not Likely

 Don't know / No Opinion

 

Q13. What kind of Community do you lead?      

 Practice

 Profession

 Technology

 Presales Technology

 Other

 

Q14. In which Region are you located?      

 Americas

 Asia Pacific / Japan

 EMEA

 

Q15. If you have ideas about other good ways for COP leaders to learn from each other, please list them.      

 

Q16. Optional: Please enter your e-mail address      

 

# End of survey #


Re: Community Development Conference #CoP #conferences #survey

Valdis Krebs <valdis@...>
 

You might consider that each community has to bring a draft network map of itself to the conference -- both internal and external links. Then they add to/update the maps during the conference and use them as introductions on "who we are" and "what we do". You might find some interesting intersections amongst the communities as well as some gaps and some bridges. Group leadership[emergent] may also be apparent.

Valdis Krebs
http://www.orgnet.com

We are planning an internal Community Development Conference. EDS has
over a 100 communities in various states of operation. In preparation
for the conference we will survey our community leaders to determine
what they want in a conference. The survey will give us information to
use in planning conference activities. The survey will also help
community leaders recognize the value of communities to the corporation.


Re: Community Development Conference #CoP #conferences #survey

Matt Moore <laalgadger@...>
 

Marilyn,

Another twist on Nirmala's:
- What do you think your community does well?
- What would you like to do better?

At the conference, you might ask people to rate
themselves 1-5 on several criteria based on the
answers from this question (member engagement, use of
technology, innovation???) and then get them to
compare results & discuss different approaches. Ask
them to give examples for what they do well.

- (& tricky one) How would EDS (or, for individuals,
your role) be affected if your community stopped
tomorrow?

We are currently doing a small project around "value
of communities" involving interviews and this question
focuses people's minds. The usual answer goes: "Well,
life would go on but..." and useful stuff comes out.

Matt

--- nirmala.palaniappan@... wrote:

Some simple thoughts that occur to my mind......the
answers to these
queries might help understand how to develop the
communities and thus
would help in defining the conference agenda. You
may have already
thought of these but I, nevertheless, decided to jot
them down and send
it across so someone would add to the list...



- What is the best thing that has ever
happened to/in your
community?

- What is the one thing that you'd want to
change in your
community?

- Which of the other communities in EDS do
you think are related
to what your community deals with?

- What is the vision/what are the goals of
your community for
the next 6 months?

- What are the resources that your community
currently works
with and what are those that you are looking to get
in the near future?

- What have been your goals so far and how
many of it has your
community been able to achieve/not achieve and why?



Thanks and Regards

Nirmala



http://nirmala-km.blogspot.com

****************************************

Anthony De Mello: "Problems exist only in the human
mind"



________________________________

From: sikmleaders@...
[mailto:sikmleaders@...]
On Behalf Of Marilyn L. Perry, Ph.D.
Sent: Thursday, July 19, 2007 9:41 PM
To: sikmleaders@...
Subject: [sikmleaders] Community Development
Conference



Hi,
We are planning an internal Community Development
Conference. EDS has
over a 100 communities in various states of
operation. In preparation
for the conference we will survey our community
leaders to determine
what they want in a conference. The survey will give
us information to
use in planning conference activities. The survey
will also help
community leaders recognize the value of communities
to the corporation.

I would like your input on questions to ask our
community leaders in
preparation for our conference.

Thanks,
Marilyn L. Perry






____________________________________________________________________________________
Boardwalk for $500? In 2007? Ha! Play Monopoly Here and Now (it's updated for today's economy) at Yahoo! Games.
http://get.games.yahoo.com/proddesc?gamekey=monopolyherenow


Re: Community Development Conference #CoP #conferences #survey

Sathya Pandalai <spandalai@...>
 

Marilyn, here are few more thoughts.
 
1) What was the contribution of your community towards innovative products or service offerings? This could be difficult to answer, but underneath every offering there are definite contributions which often does not get noticed and tracked.
2) Has the community helped people in achieving their personal goals, in terms of knowledge/credential gain, which can then be used within the organization.
3) How does your community network with other communities, within EDS, to develop cross pollination of knowledge and skills?
 
Sathya

nirmala.palaniappan@... wrote:
Some simple thoughts that occur to my mind...the answers to these queries might help understand how to develop the communities and thus would help in defining the conference agenda. You may have already thought of these but I, nevertheless, decided to jot them down and send it across so someone would add to the list
-         What is the best thing that has ever happened to/in your community?
-         What is the one thing that youd want to change in your community?
-         Which of the other communities in EDS do you think are related to what your community deals with?
-         What is the vision/what are the goals of your community for the next 6 months?
-         What are the resources that your community currently works with and what are those that you are looking to get in the near future?
-         What have been your goals so far and how many of it has your community been able to achieve/not achieve and why?
Thanks and Regards
Nirmala
http://nirmala-km.blogspot.com 
****************************************
Anthony De Mello: "Problems exist only in the human mind" 

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Marilyn L. Perry, Ph.D.
Sent: Thursday, July 19, 2007 9:41 PM
To: sikmleaders@yahoogroups.com
Subject: [sikmleaders] Community Development Conference
Hi,
We are planning an internal Community Development Conference. EDS has
over a 100 communities in various states of operation. In preparation
for the conference we will survey our community leaders to determine
what they want in a conference. The survey will give us information to
use in planning conference activities. The survey will also help
community leaders recognize the value of communities to the corporation.

I would like your input on questions to ask our community leaders in
preparation for our conference.

Thanks,
Marilyn L. Perry


Unlimited freedom, unlimited storage. Get it now


Re: Community Development Conference #CoP #conferences #survey

nirmala.palaniappan@...
 

Some simple thoughts that occur to my mind…...the answers to these queries might help understand how to develop the communities and thus would help in defining the conference agenda. You may have already thought of these but I, nevertheless, decided to jot them down and send it across so someone would add to the list…

 

-         What is the best thing that has ever happened to/in your community?

-         What is the one thing that you’d want to change in your community?

-         Which of the other communities in EDS do you think are related to what your community deals with?

-         What is the vision/what are the goals of your community for the next 6 months?

-         What are the resources that your community currently works with and what are those that you are looking to get in the near future?

-         What have been your goals so far and how many of it has your community been able to achieve/not achieve and why?

 

Thanks and Regards

Nirmala

 

http://nirmala-km.blogspot.com 

****************************************

Anthony De Mello: "Problems exist only in the human mind" 

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Marilyn L. Perry, Ph.D.
Sent: Thursday, July 19, 2007 9:41 PM
To: sikmleaders@...
Subject: [sikmleaders] Community Development Conference

 

Hi,
We are planning an internal Community Development Conference. EDS has
over a 100 communities in various states of operation. In preparation
for the conference we will survey our community leaders to determine
what they want in a conference. The survey will give us information to
use in planning conference activities. The survey will also help
community leaders recognize the value of communities to the corporation.

I would like your input on questions to ask our community leaders in
preparation for our conference.

Thanks,
Marilyn L. Perry


Community Development Conference #CoP #conferences #survey

Marilyn L. Perry, Ph.D. <marilyn.perry@...>
 

Hi,
We are planning an internal Community Development Conference. EDS has
over a 100 communities in various states of operation. In preparation
for the conference we will survey our community leaders to determine
what they want in a conference. The survey will give us information to
use in planning conference activities. The survey will also help
community leaders recognize the value of communities to the corporation.

I would like your input on questions to ask our community leaders in
preparation for our conference.

Thanks,
Marilyn L. Perry


July 2007 SIKM Call: Rick Wallace of APC - Learning and Performing #monthly-call #learning

Stan Garfield
 
Edited

TO: SIKM Leaders Community

 

Today we held our 26th monthly call.  Here is a summary.

 

Attendees 

  1. Patti Anklam
  2. Tom Barfield
  3. Murray Clark
  4. Jim Coogan
  5. Barry Dayton
  6. Stan Garfield
  7. Andrew Gent
  8. Emily Hoelting
  9. Troy Johnson
  10. Stacie Jordan
  11. Bill Kaplan
  12. Doug Madgic
  13. Mark Neff
  14. Chris Purcell
  15. Paul Rehmet
  16. Chuck Stewart
  17. Reed Stuedemann
  18. Rick Wallace
  19. Wei Zhang

The call featured Rick Wallace of APC on "Learning and Performing."  Rick's presentation is available at SIKM Brief.ppt 

The call was recorded Thanks to Rick for presenting.

 

Future Calls 

  • August 21, 2007: Shawn Callahan of Anecdote - "Business narrative experiences at Anecdote"
  • September 18, 2007: Patrick Lambe of Straits Knowledge - "Organizing Knowledge"
  • October 16, 2007: Kate Pugh of Intel - "Knowledge Harvesting"
  • November 20, 2007: Christian De Neef - "Hiding KM for success"
  • December 18, 2007: Stephanie Barnes - "ITIL and KM"
  • January 15, 2008: Kent Greenes - "Facilitated best practice transfer"
  • February 19, 2008: Marilyn Perry of EDS - Discussion on Motivating Leaders to Collaborate
  • March 18, 2008: John McQuary of Fluor - "Results from the Knowvember Campaign"
  • April 15, 2008: Jim Coogan of Boeing - "KM at Boeing"
  • May 20, 2008: Stacie Jordan of Accenture - "Collaboration efforts at Accenture"
  • June 17, 2008: Barry Dayton of 3M - "KM at 3M"
  • July 15, 2008:  Steve Wieneke of GM - "Knowing What to Know"


Re: Knowledge Retention & Talent Mgt #HR-OD #knowledge-retention

Tom <tom.short@...>
 

Hello Matt -

At PG&E I was hired to address the "aging workforce" challenge - not
an uncommon one in the utilities industry, as it turns out.

As a "sociological" (vs technological) KM practitioner, I came in
here with some pretty strong views as to the degree to which I/T
would play a role in our solution.

So far I have been able to develop a set of tools aimed at
identifying and, to a lesser extent, transferring
knowledge/experience from a departing SME to whomever is available
to "catch" it - with an emphasis on effecting said transfer while
the SME is still here. This is a different strategy than the
capture/store/reuse approach that was taken before I came onboard.

So far it seems to be working well, although we are still in proof-
of-concept phase, more than enterprise rollout. That is in the
works, however, and I remain optimistic.

--- In sikmleaders@..., "laalgadger" <laalgadger@...>
wrote:

Hello,

This has already gone up on ACT-KM so apologies for cross-posting.

I'm doing a bit of research into the links between KM & what I am
going to broadly call "Talent Mgt". This includes:

- Induction Programs
- Mentoring Programs
- Exit Interviews
- Alumni Programs
- Aging Workforce / Generational Change (I have seen the IBM work
on
this on)

What I'm interest in are:
- Articles, books, etc (I have just finished Lost Knowledge by
David
Delong).
- Practical examples of organisations where KM techniques have
been
applied to these issues. Many of these things fall under HR but
I'm
after examples where HR & KM people have worked together (or even
been the same person). NASA & TVA are two examples I have a fair
bit
of background on...

Many thanks,

Matt Moore


Knowledge Retention & Talent Mgt #HR-OD #knowledge-retention

laalgadger <laalgadger@...>
 

Hello,

This has already gone up on ACT-KM so apologies for cross-posting.

I'm doing a bit of research into the links between KM & what I am
going to broadly call "Talent Mgt". This includes:

- Induction Programs
- Mentoring Programs
- Exit Interviews
- Alumni Programs
- Aging Workforce / Generational Change (I have seen the IBM work on
this on)

What I'm interest in are:
- Articles, books, etc (I have just finished Lost Knowledge by David
Delong).
- Practical examples of organisations where KM techniques have been
applied to these issues. Many of these things fall under HR but I'm
after examples where HR & KM people have worked together (or even
been the same person). NASA & TVA are two examples I have a fair bit
of background on...

Many thanks,

Matt Moore

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