Date   

August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

sswarup44 <sswarup44@...>
 

Just wanted give credit to Shawn Callahan for coming up with this
creative approach to using You Tube for publishing his presentation on
Business Narrative.

Sanjay


Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Shawn Callahan
 

There were about 50 chocolate experts across about 10 countries. There were members of the chocolate community of practice. Each was a scientist such as physical and bio chemists.

While they dearly loved chocolate there seemed to be a much stronger interest in beer :-)

cheers

Shawn


Shawn Callahan



On 22/08/2007, at 12:51 PM, Valdis Krebs wrote:

What a fun project!

So what makes a "Chocolate expert?"

How did you pay her? in 70% Cacao?

;-)

Valdis

On Aug 21, 2007, at 4:43 PM, Shawn Callahan wrote:

> Patti Anklam who recently helped developed an SNA of global
> chocolate experts



Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

David Snowden <snowded@...>
 

There are some updates on the method by the away - its taught now on accreditation courses (see web site)



Dave Snowden
Founder & Chief Scientific Officer
Cognitive Edge Pte Ltd

Now blogging at www.cognitive-edge.com


On 22 Aug 2007, at 18:38, Stan Garfield wrote:


> The approach we use for our knowledge mapping/audit was one introduced to me by
> Dave Snowden and is based on the ASHEN acronym (Artefacts, Skills, Heuristics, 
> Experience & Natural talent). It's explained in a paper Dave wrote on Organic KM.
> I'm sure it could be readily found on the Cognitive Edge website.

Here is the paper on ASHEN and here are all of Dave's articles, including the three papers on Organic KM:


ViewDave SnowdenOrganic Knowledge Management 3 of 3: Interventions

In the final article of the series, Dave Snowdencompletes the catalogue of methods for eliciting anecdotal material from which knowledge

ViewDave SnowdenOrganic KM 2: Indirect Knowledge Discovery

In the second article of three on organic knowledge management, Dave examines some of the dangers of knowledge elicitation and

ViewDave SnowdenOrganic Knowledge Management 1- ASHEN

In 1998, David Snowden laid the foundations of an approach to understanding the intellectual assets of an organisation using techniques






Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Stan Garfield
 
Edited

> The approach we use for our knowledge mapping/audit was one introduced to me by
> Dave Snowden and is based on the ASHEN acronym (Artefacts, Skills, Heuristics,
> Experience & Natural talent). It's explained in a paper Dave wrote on Organic KM.
> I'm sure it could be readily found on the Cognitive Edge website.

Here is the paper on ASHEN and here are all of Dave's articles, including the three papers on Organic KM:

View Dave Snowden Organic Knowledge Management 3 of 3: Interventions

In the final article of the series, Dave Snowdencompletes the catalogue of methods for eliciting anecdotal material from which knowledge

View Dave Snowden Organic KM 2: Indirect Knowledge Discovery

In the second article of three on organic knowledge management, Dave examines some of the dangers of knowledge elicitation and

View Dave Snowden Organic Knowledge Management 1- ASHEN

In 1998, David Snowden laid the foundations of an approach to understanding the intellectual assets of an organisation using techniques


Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Valdis Krebs <valdis@...>
 

I have a few colleagues who have made some amazing presentations in Keynote and iMovie -- many self-running. I have been on the Mac for years, but have stuck with Microsoft Office on it. Looks like it's time to make a transition! [pardon the pun]

Valdis

On Aug 21, 2007, at 4:46 PM, Shawn Callahan wrote:

I have the new version of Keynote (on the mac) which allows you to record your voice with the presentation. It was a bit weird staring out the window giving an imaginary presentation. My family thought I was bonkers. To fit the presentation into You Tube's 10 minutes limitation I used iMovie to cut up the Quicktime movie it created.


Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Valdis Krebs <valdis@...>
 

What a fun project!

So what makes a "Chocolate expert?"

How did you pay her? in 70% Cacao?

;-)

Valdis

On Aug 21, 2007, at 4:43 PM, Shawn Callahan wrote:

Patti Anklam who recently helped developed an SNA of global chocolate experts


Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Shawn Callahan
 

Hi Stephanie.

I have the new version of Keynote (on the mac) which allows you to record your voice with the presentation. It was a bit weird staring out the window giving an imaginary presentation. My family thought I was bonkers. To fit the presentation into You Tube's 10 minutes limitation I used iMovie to cut up the Quicktime movie it created.

Cheers

Shawn



Shawn Callahan



On 22/08/2007, at 4:53 AM, Stephanie wrote:

Hi Stan, et al,

I liked Shawn's presentation: getting people to "tell their stories"
is what I have been doing on my current project and I have to say I
get a much better response and more complete information when I just
let them talk and ask for examples or futher explanation, than when I
do it as an interview, asking them a bunch of questions.

I liked the form of presentation, much more than I expected to, I'm
usually find pre-recorded things hard to pay attention to, but this
was good, maybe because Shawn was telling a story rather than paging
through a bunch of slides. From a logistics/technical perspective,
I'm curious how he recorded it.

Thanks Shawn.

Regards,
Stephanie

--- In sikmleaders@yahoogroups.com, "Stan Garfield"
...> wrote:
>
>
> Hi, Shawn. Thanks for recording and uploading your presentation.
>
> Here are my questions to you, and to the other members:
>
> 1. Can you provide a few examples of the following techniques, and
your
> thoughts on when to apply each of these?
>
> * Anecdote Circle
> * Knowledge Audit
> * Most Significant Change
> * Sensemaking Workshop
> * Appreciative Inquiry
> * Narrative Techniques
> * Storytelling
>
>
>
> 2. You mentioned that you are part of an extended network. Can you
> provide some examples of others in your network? How do you use the
> network, and how has it been helpful to you?
>
>
>
> 3. What do the SIKM community members think of this format for a
> community presentation and discussion? One member commented: "It
will be
> an interesting experiment to see how much discussion occurs from
this. I
> have always felt face-to-face or even phone meetings force
participation
> (in a good way). Forums work well once the flow of ongoing
discussion
> has started (and people can jump in without feeling like they need
to
> break the ice.) The point being, for a relatively quiet channel,
there
> might not be enough energy to get people to participate (never mind
view
> the videos...)"
>
>
>
> So I'm breaking the ice, and asking that the other members jump in!
>
>
>
> Regards,
>
> Stan
>



Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Shawn Callahan
 

Sure thing Stan.

Let's start with sensemaking workshops. I'm here at Dubbo to run one for natural resource managers who are currently developing their knowledge strategy. They have already collected about 50 stories about how they use information and knowledge, have done some surveys on information and knowledge needs (from an internal and stakeholder perspective) and we have helped them develop a knowledge map. In this one day and half day workshop we are going to immerse them in the stories and other information and identify small interventions and larger programs they can undertake to make progress against the objectives they have set for themselves. The approach we use for our knowledge mapping/audit was one introduced to me by Dave Snowden and is based on the ASHEN acronym (Artefacts, Skills, Heuristics, Experience & Natural talent). It's explained in a paper Dave wrote on Organic Knowledge Management. I'm sure it could be readily found on the Cognitive Edge website.

We use anecdote circles for much our story collections. The way we approach anecdote circles is described in this eBook we wrote last here. http://www.anecdote.com.au/anecdotecircles

I will address the other techniques in some following posts.

Regarding our extended network of practitioners they include

Patti Anklam who recently helped developed an SNA of global chocolate experts and worked on another project with us looking at Australia's homelessness sector.
Nancy White who helps us with online facilitation and collaboration projects
Patrick Lambe from Singapore
Cognitive Edge is an important partner as we implement the sensemaker software. We are currently helping a government department udertake a 4 year study of Aboriginal child welfare.

I will be back on the email after my workshop today.

Regards

Shawn 



Shawn Callahan



On 22/08/2007, at 4:20 AM, Stan Garfield wrote:


Hi, Shawn.  Thanks for recording and uploading your presentation.

Here are my questions to you, and to the other members:

1. Can you provide a few examples of the following techniques, and your thoughts on when to apply each of these?

  • Anecdote Circle
  • Knowledge Audit
  • Most Significant Change
  • Sensemaking Workshop
  • Appreciative Inquiry
  • Narrative Techniques
  • Storytelling

2. You mentioned that you are part of an extended network.  Can you provide some examples of others in your network?  How do you use the network, and how has it been helpful to you?

 

3. What do the SIKM community members think of this format for a community presentation and discussion? One member commented: "It will be an interesting experiment to see how much discussion occurs from this. I have always felt face-to-face or even phone meetings force participation (in a good way). Forums work well once the flow of ongoing discussion has started (and people can jump in without feeling like they need to break the ice.)  The point being, for a relatively quiet channel, there might not be enough energy to get people to participate (never mind view the videos...)"

 

So I'm breaking the ice, and asking that the other members jump in!

 

Regards,

Stan

 



Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Shawn Callahan
 

Thanks Stan. I'm looking forward to the online discussion. 

My apologies for not being able to join you live. I have a hectic travel schedule this week. In fact I'm writing this note from Dubbo (country town in New South Wales).

Regards

Shawn



Shawn Callahan



On 21/08/2007, at 11:29 PM, Stan Garfield wrote:


TO: Consulting & SI KM Leaders Community Members

 

This is a reminder that there will be no call today.  Instead, our monthly presentation is available online, featuring Shawn Callahan of Anecdote on "Business narrative experiences at Anecdote."

 

Due to the time zone difference in Australia, Shawn recorded his presentation and uploaded it to YouTube.  It is in 5 parts and lasts a total of 40 minutes.  Please view the presentation in your own time, and then participate in a question and answer session by replying to this thread.

 

Here are the links to the 5 parts of Shawn's presentation:

  1. http://youtube.com/watch?v=K6q0jkbfcx8
  2. http://youtube.com/watch?v=TOAtwhgSTf8
  3. http://youtube.com/watch?v=FYuwumeWn_E
  4. http://youtube.com/watch?v=BweLmKlTbnI
  5. http://youtube.com/watch?v=Hd7WVri5aCI

 

After you view the presentation, post your questions and comments by replying to this thread. Feel free to comment on this style of presentation, as well.

 

Regards,

Stan

 

Future Calls

 

  • September 18, 2007: Patrick Lambe of Straits Knowledge
  • October 16, 2007: Kate Pugh of Intel - "Knowledge Harvesting"
  • November 20, 2007: Christian De Neef - "Hiding KM for success"
  • December 18, 2007: Stephanie Barnes - "ITIL and KM"
  • January 15, 2008: Kent Greenes - "Facilitated best practice transfer"
  • February 19, 2008: Marilyn Perry of EDS - Discussion on Motivating Leaders to Collaborate
  • March 18, 2008: John McQuary of Fluor - "Results from the Knowvember Campaign"
  • April 15, 2008: Jim Coogan of Boeing - "KM at Boeing"
  • May 20, 2008: Stacie Jordan - "Collaboration efforts at Accenture"
  • June 17, 2008: Barry Dayton - "KM at 3M"
  • July 15, 2008:  Steve Wieneke - "Knowing What to Know"



Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Stephanie Barnes
 
Edited

Hi Stan, et al,

I liked Shawn's presentation: getting people to "tell their stories"
is what I have been doing on my current project and I have to say I
get a much better response and more complete information when I just
let them talk and ask for examples or futher explanation, than when I
do it as an interview, asking them a bunch of questions.

I liked the form of presentation, much more than I expected to, I'm
usually find pre-recorded things hard to pay attention to, but this
was good, maybe because Shawn was telling a story rather than paging
through a bunch of slides. From a logistics/technical perspective,
I'm curious how he recorded it.

Thanks Shawn.

Regards,
Stephanie


Re: August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Stan Garfield
 

Hi, Shawn.  Thanks for recording and uploading your presentation.

Here are my questions to you, and to the other members:

1. Can you provide a few examples of the following techniques, and your thoughts on when to apply each of these?

  • Anecdote Circle
  • Knowledge Audit
  • Most Significant Change
  • Sensemaking Workshop
  • Appreciative Inquiry
  • Narrative Techniques
  • Storytelling

2. You mentioned that you are part of an extended network.  Can you provide some examples of others in your network?  How do you use the network, and how has it been helpful to you?

 

3. What do the SIKM community members think of this format for a community presentation and discussion? One member commented: "It will be an interesting experiment to see how much discussion occurs from this. I have always felt face-to-face or even phone meetings force participation (in a good way). Forums work well once the flow of ongoing discussion has started (and people can jump in without feeling like they need to break the ice.)  The point being, for a relatively quiet channel, there might not be enough energy to get people to participate (never mind view the videos...)"

 

So I'm breaking the ice, and asking that the other members jump in!

 

Regards,

Stan

 


August 2007 SIKM Call: Shawn Callahan - Business narrative experiences at Anecdote #monthly-call #storytelling

Stan Garfield
 
Edited

TO: Consulting & SI KM Leaders Community Members

 

This is a reminder that there will be no call today.  Instead, our 27th monthly presentation is available online, featuring Shawn Callahan of Anecdote on "Business narrative experiences at Anecdote."

 

Due to the time zone difference in Australia, Shawn recorded his presentation and uploaded it to YouTube.  It is in 5 parts and lasts a total of 40 minutes.  Please view the presentation in your own time, and then participate in a question and answer session by replying to this thread.

 

 

After you view the presentation, post your questions and comments by replying to this thread. Feel free to comment on this style of presentation, as well.

 

Regards,

Stan

 

Future Calls

 

  • September 18, 2007: Patrick Lambe of Straits Knowledge
  • October 16, 2007: Kate Pugh of Intel - "Knowledge Harvesting"
  • November 20, 2007: Christian De Neef - "Hiding KM for success"
  • December 18, 2007: Stephanie Barnes - "ITIL and KM"
  • January 15, 2008: Kent Greenes - "Facilitated best practice transfer"
  • February 19, 2008: Marilyn Perry of EDS - Discussion on Motivating Leaders to Collaborate
  • March 18, 2008: John McQuary of Fluor - "Results from the Knowvember Campaign"
  • April 15, 2008: Jim Coogan of Boeing - "KM at Boeing"
  • May 20, 2008: Stacie Jordan - "Collaboration efforts at Accenture"
  • June 17, 2008: Barry Dayton - "KM at 3M"
  • July 15, 2008:  Steve Wieneke - "Knowing What to Know"


Re: KM Position #jobs

douglasweidner@...
 

Bill,

Please consider sending to Eric Weidner in DC. He can add to our KM
Institute DC Chapter Newsletter, which goes out to about 1,000 DC KMers.

Douglas
KM Institute


Hope it's OK to post this. We have a position in the Wash DC Metro

area for a Knowledge Engineer.

Here is the link:
http://tbe.taleo.net/NA2/ats/careers/requisition.jsp;jsessionid=50329C24
317D93C8B36F551EE793FE7C?org=ACQSOLINC&cws=1&rid=49

Bill


KM Position #jobs

ckobill <bill.kaplan@...>
 

Hope it's OK to post this. We have a position in the Wash DC Metro
area for a Knowledge Engineer.

Here is the link:
http://tbe.taleo.net/NA2/ats/careers/requisition.jsp;jsessionid=50329C24
317D93C8B36F551EE793FE7C?org=ACQSOLINC&cws=1&rid=49

Bill


We passed the 150-member mark #milestone

Stan Garfield
 

We now have 153 members. You can view the full list in the Files folder: Community of Consulting SI KM Leaders - Member List.

 

Our 150th member is Kathy Hagen of Minneapolis. I wanted to share a message from her and one from Barry Dayton, another member in the Twin Cities, about the bridge which collapsed there this week.

 

Thanks to all of you for your contributions to this community. I really appreciate the quality of the interactions.

 

Regards,

Stan

 

-----Original Message-----

From: Kathy Hagan kathy@...

Sent: Thursday, August 02, 2007 9:46 AM

Subject: Re: Minneapolis Bridge Collapse

 

My family is fine, checking to find two friends. People seem to have pulled together here, many stories of the heroes who surround us. It is very sad. I was in NJ during 9/11, and I think for many it was quite a reminder. My hope is we learn from this and be proactive about not letting this kind of disaster happen elsewhere.

 

It is sad and scary, and yet there is kindness all around. That message keeps coming through.

 

It's a good day to tell those you love, that you love them.

 

Kathy L. Hagen

http://www.klhagen.com/

Blog: http://www.klhagen.com/provokingthought/

 

 

-----Original Message-----

From: Barry Dayton bkdayton@...

Sent: Thursday, August 02, 2007 9:54 AM

Subject: Re: Minneapolis Bridge Collapse

 

My family and I are all safe and sound, nowhere near the bridge when it collapsed. Like just about everyone else in the TCs, we cross that bridge about once a week on average.

 

I'd say the community is handling it very well, considering the magnitude of the disaster. I'm sure you've heard stories of fellow Minnesotans rushing to the scene and risking their own safety to rescue the victims, even before the firemen and police arrived. Everyone kept their cool and helped each other. There are 20-30 people still missing, feared trapped in submerged cars and debris. It will be several days before the total devastation is known.

 

As you might imagine, the word of this event spread very fast, especially by cell phone among family and friends. That's how I first heard about it. Everyone was checking on each other to make sure they were OK, and to share the news. The cell phone networks were overwhelmed last night, and we were asked to make no more cell phone calls unless it was an emergency.

 

Of course, the big question is why this happened, and all the implications regarding all the other truss bridges in the country. Feel free to share this blurb as you wish.

 

Barry K. Dayton

Knowledge Management Program Office

3M Center

St. Paul, MN 55144

 


Critical Success Factors for Knowledge Management #research

Curtis A. Conley <curtisaconley@...>
 

Hi everyone -

I wanted to thank everyone here who has taken the time to complete
my survey on the CSFs for KM. If you sent an email requesting a
summary of the results I will be sure to send that out just as soon
as they are available; it will also be posted on my site (link
below).

If you haven't had a chance to take the survey and would like to,
there is still time - just follow the web-link below.

Survey Link:
http://is-nri.com/take/?i=117680&h=9-cHD_ZCyOVZ39tT6C6I7g

Survey Expires: Monday, August 6th

If you would like to receive a summary of the results once the
survey and data analysis has been completed, please send an email to
the address given at the end of the survey.

Thanks again in advance, and please let me know if you have any
questions.

Best,
Curtis Conley
www.curtisconley.com


Re: Community Development Conference #CoP #conferences #survey

Patrick Lambe
 

Thanks Stan!

P


On 01 Aug 2007, at 10:01 PM, Stan Garfield wrote:


--- In sikmleaders@yahoogroups.com, Patrick Lambe wrote:
> What's the McDermott reference Matt?

I posted two articles by Richard McDermott in the Files folder of this Yahoo! Group:

  • McDermott - Healthy Communities - Inside Knowledge.pdf
  • McDermott - Measuring the Impact of Communities.pdf

 

Regards,

Stan

 




Re: Community Development Conference #CoP #conferences #survey

Stan Garfield
 
Edited

--- Patrick Lambe wrote:
> What's the McDermott reference Matt?

I posted two articles by Richard McDermott:

Regards,
Stan


Re: Community Development Conference #CoP #conferences #survey

Patrick Lambe
 

What's the McDermott reference Matt?

P


On 01 Aug 2007, at 6:09 AM, Matt Moore wrote:

Hi,

I'm with Stan on this, you need both. Numbers indicate
that you know what you're doing and continued
participation can be seen as a proxy for users getting
value. As Chris indicated, specific examples can be
very powerful. I would also add that different senior
managers will respond to different aspects of the
quantitative & the qualitative.

Other techniques:
- Miguel Cornejo has a book of measurements he uses
with online communities.
- Richard McDermott has done some interesting work at
estimating the $ business value generated by
communities.
- And Shawn Callahan & Anecdote have applied Most
Significant Change techniques to intangibles.
- Several orgs have applied SNA to their communities.
- The UK MOD have used Value Networks to model the
value exchanges between different roles in the
community.

Cheers,

Matt

--- Stan Garfield <stangarfield@gmail.com> wrote:

>
> --- Chris Riemer wrote:
> > I'd suggest that you look for a way to capture
> "success stories" in
> which your community played a part.
>
> --- Kate Pugh wrote:
> > Stan Garfield's team has been publishing something
> like the "reuse of
> the month" or something, and this is where our
> community needs to
> evolve.
>
>
>
> Hi, Chris and Kate.
>
>
>
> At HP, we publish the following monthly statistics
> for all threaded
> discussion forums:
>
> * New Threads * Replies * Total Posts *
> Total Subscriptions
> * Number of Forums * Consulting & Integration
> Participants * % of
> Participation
>
>
>
> I also publish a monthly compilation of Forum
> Success Stories, taken
> from actual forum posts. Here is an example of one
> such story:
>
>
>
> From: in the Supply Chain Management
> Forum
>
> Sent: Tuesday, June 05, 2007 8:28 PM
>
> Subject: RE: Getting into Supply Chain Management
> field in HP
>
>
>
> When I recently posted on the forum, I did not
> realize what a powerful
> medium it is and how responsive and encouraging
> HP'ers are there. I am a
> huge advocate of the HP forums now and will shout at
> roof tops to
> declare that. Thanks for running the Supply Chain
> one :-)
>
>
>
> We find that both stats and stories are very useful
> in promoting forum
> usage and demonstrating the value of our
> communities. The stats are
> also useful in managing the forums to ensure that
> they remain active and
> that inactive ones are removed.
>
>
>
> Regards,
>
> Stan
>
>
>
>

__________________________________________________________
Fussy? Opinionated? Impossible to please? Perfect. Join Yahoo!'s user panel and lay it on us. http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7



Re: Community Development Conference #CoP #conferences #survey

Valdis Krebs <valdis@...>
 

Several of our non-profit clients are being evaluated by the Foundations that fund them on their network/community building activities. Here are four simple metrics that they have started with...

1) Increase in Size of Network -- attracting new people to the mission
2) Increase in internal network connectivity -- connecting the right people to get things done
3) Increase in connections to valuable third parties -- bringing in outside skills and perspectives
4) Increase in projects formed with all of the above -- creating value-added projects out of the interconnected skills

Valdis

On Jul 31, 2007, at 2:06 PM, Chris Riemer wrote:

I'd suggest that you look for a way to capture "success stories" in which your community played a part.

I found that raw metrics like those you mention were singularly un- useful come budget time, whereas one or two user testimonials were quite powerful.

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