Date   

Re: Getting Started in Taxonomy/ Metadata Mgt #metadata #taxonomy

Jamie Martino
 

Hi Everyone, 

Thanks for your input. I will dig in asap. 

Best, 
Jamie


Re: Getting Started in Taxonomy/ Metadata Mgt #metadata #taxonomy

 

Thanks Stan!  You always have the good stuff!!

 

Bill

 

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Wednesday, June 21, 2017 11:16
To: sikmleaders@...
Subject: [sikmleaders] Re: Getting Started in Taxonomy/ Metadata Mgt

 

 

Jamie, thanks for asking here. I compiled a number of resources in these two articles that may be helpful:

  1. Classification Process and Taxonomy
  2. Metadata and Tags

I hope that others will reply with real-life examples of projects they have worked on.


Re: Getting Started in Taxonomy/ Metadata Mgt #metadata #taxonomy

Matt Moore <innotecture@...>
 

Hi,

The books by Heather Hedden (Accidental Taxonomist) and Patrick Lambe (Organising Knowledge) are awesome. As are the materials from Earley & Associates.

There's is also an email list and LinkedIn group called Taxocop.

Regards,

Regards,

Matt Moore
+61 423 784 504

On Jun 22, 2017, at 12:50 AM, martinojamie@... [sikmleaders] <sikmleaders@...> wrote:

 

Hello KMers, 


I am looking for some proven practices/ starting points for creating a taxonomy and metadata management project. Ideally, it will start small, and then roll out to company/ application-wide. We have a myriad of systems, are a MS-based company, but we don't want to necessarily be tool dependent. 


Thanks in advance. 
Best, 

Jamie


Re: List / Cross Cut Intranet Software #intranet

Howie Cohen
 

Thank you! My team has performed a cross cut, if anyone is interested in discussing this please let me know.

Howie

On Wed, Jun 21, 2017 at 9:27 AM daniel.quinones@... [sikmleaders] <sikmleaders@...> wrote:
 

Hi Howie,


I am Daniel Quinones, a Program Manager for Knowledge Management and Collaborative Engagement at CHRISTUS Health, a faith based Catholic Healthcare Provider.

I came across a web site that is current and may provide some information you are looking to gather: http://www.capterra.com/

Kindest Regards,
-Daniel Quiñones


Re: Getting Started in Taxonomy/ Metadata Mgt #metadata #taxonomy

Stan Garfield
 

Jamie, thanks for asking here. I compiled a number of resources in these two articles that may be helpful:
  1. Classification Process and Taxonomy
  2. Metadata and Tags

I hope that others will reply with real-life examples of projects they have worked on.


Getting Started in Taxonomy/ Metadata Mgt #metadata #taxonomy

Jamie Martino
 

Hello KMers, 


I am looking for some proven practices/ starting points for creating a taxonomy and metadata management project. Ideally, it will start small, and then roll out to company/ application-wide. We have a myriad of systems, are a MS-based company, but we don't want to necessarily be tool dependent. 


Thanks in advance. 
Best, 

Jamie


Re: List / Cross Cut Intranet Software #intranet

daniel.quinones@...
 

Hi Howie,

I am Daniel Quinones, a Program Manager for Knowledge Management and Collaborative Engagement at CHRISTUS Health, a faith based Catholic Healthcare Provider.

I came across a web site that is current and may provide some information you are looking to gather: http://www.capterra.com/

Kindest Regards,
-Daniel Quiñones


Re: June 2017 SIKM Call: Frank Guerino - Automatic and rapid generation of massive knowledge repositories from data #monthly-call

Stan Garfield
 
Edited

TO: SIKM Leaders Community

Today we held our 142nd monthly call. Here are the details:
Thanks to Frank for presenting, to Mary Abraham and Dean Testa for live tweeting, and to the members who participated in the discussion. Please continue the discussion by replying to this thread.


June 2017 SIKM Call: Frank Guerino - Automatic and rapid generation of massive knowledge repositories from data #monthly-call

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.

SIKM Leaders Community Monthly Call

Dial-in Number: United States and Canada (712) 770-4035

Access Code: 178302
You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield

If you have problems connecting, see the options listed at the end of this post.

International Dial-in Numbers

Argentina +54 11 5031-9546

Australia +61 2 4783 7110

Austria +43 1 2650541

Belgium +32 9 324 29 21

Brazil +55 11 3042-5290

Bulgaria +359 2 495 1721

Cambodia +855 96 696 7883

Chile 56232109944

China +86 510 8022 4354

Costa Rica +506 4001 0254

Croatia +385 1 8000 131

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Dominican Republic +1 829-999-2564

Estonia +372 634 6274

Finland +358 9 74791032

France +33 1 78 90 06 94

GCC/Arabian Peninsula +973 1656 8354 - This dial-in number is located in Bahrain.

Georgia +995 706 777 583

Germany +49 209 88294442

Guatemala +502 2458 1450

Hungary +36 1 999 0542

Iceland +354 539 0352

Indonesia +62 21 51388852

Ireland +353 1 907 9721

Israel +972 55-966-1103

Italy +39 06 8997 1654

Japan +81 3-5050-5114

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Turkey +90 212 988 1774

Ukraine +380 94 710 5941

United Kingdom +44 330 088 1904




Re: Are you a CKO? #research

 

Hi April

 

I was a CKO for a mid cap consulting company in DC from 2005-2009. Glad to help you. Skype id “ckobill”

 

Bill Kaplan

 

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Monday, June 19, 2017 00:17
To: sikmleaders@...
Subject: [sikmleaders] Are you a CKO?

 

 

I'm an independent KM consultant researching KM in the corporate setting.

 

If you are a CKO in a corporate environment, I'm interested in your perspective and experiences. Please reply here, if you're willing to respond to a short questionnaire over email or interested in a skype call, and I'll get back in touch with you directly.

 

Thank you!


Are you a CKO? #research

Aprill Allen
 

I'm an independent KM consultant researching KM in the corporate setting.


If you are a CKO in a corporate environment, I'm interested in your perspective and experiences. Please reply here, if you're willing to respond to a short questionnaire over email or interested in a skype call, and I'll get back in touch with you directly.


Thank you!


ISKO-UK: Taxonomists vs Fake News #conferences

Matt Moore <innotecture@...>
 



Begin forwarded message:

From: "Liz Marley liz@... [TaxoCoP]" <TaxoCoP@...>
Date: June 19, 2017 at 7:24:01 AM GMT+10
To: TaxoCoP@...
Subject: [TaxoCoP] ISKO-UK conference "Knowledge organisation: what's the story?" - programme now available!
Reply-To: TaxoCoP@...

 

Dear Colleagues,

The provisional programme for ISKO-UK's September conference "Knowledge Organisation: what's the story?" is now available.  The conference will be taking place in the fantastic Canada Water Library and Cultural Space in the heart of London's docklands on 11-12 September 2017.

One of the highlights of the conference will be the second day's "False Narratives" session, aiming to develop a KO response to post-truth phenomena such as Fake news, Alternative facts, Social media echo chambers and other worrying developments. Not everyone is worried, though. According to some analyses, fake news may not have had  much impact on events such as the 2016 US presidential election. Should we worry more about the home-grown bias  of personalized feeds from our web browsers?

Enlightenment on the technical issues, and energy to pursue solutions, will come from our first two speakers in this special session on 12 September:

  • a research project led by the innovative Dave Clarke explores ways of combating the post-truth phenomena, in consultation with leading information professionals;
  • just 3 months after the snap election, Nick Poole  reports on CILIP's "Facts Matter" campaign and where we go from here.

Don't forget to register for the conference this month, to benefit from the early-bird discount. See more at <www.iskouk.org/content/isko-uk-conference-2017-knowledge-organization-whats-story>, and register at <www.iskouk.org/content/2017-conference-registration>. This year, for the first time, delegates can choose to register for just one day of our conference. Please pass this message on to any colleagues who can't make it on the Monday but want to join in the False Narratives debate on the Tuesday.

Regards

Liz Marley

Publicity, ISKOUK

#ISKOUK2017


Re: KM in Financial Services Contact Centers #value #call-center

joanna_pierce@...
 

Thanks Matt!


Re: KM in Financial Services Contact Centers #value #call-center

Matt Moore <innotecture@...>
 

Apologies,

Can't remember if I responded to this. My former employer - Panviva - focused on knowledge management in contact centres in financial services orgs (esp. health insurance & banking). They have some case studies that indicate the kinds of improvements that you can generate.

I would imagine similar vendors like Verint Kana and eGain can also provide metrics.

Matt Moore
+61 423 784 504

On Jun 8, 2017, at 10:42 PM, joanna_pierce@... [sikmleaders] <sikmleaders@...> wrote:

 

We have quite a bit of research regarding the benefits of KM in general, in addition to the benefits for Contact Centers, but are having difficulty finding quality resources to prove ROI and overall benefits of KM for a Contact Center in a Financial Services organization. There's multitudes of information published on Help Desks (even in the Financial Services setting), but nothing tied to Contact Centers (financial/insurance-based). We've looked into Gartner for specific examples, but haven't been able to find something to really help "sell this" from an industry-specific example of success. Does anyone have any recommendations of contacts for information, or if you've stumbled across something yourself?


Re: KM in Financial Services Contact Centers #value #call-center

joanna_pierce@...
 

Howie--I'd appreciate the opportunity to follow-up and would like to hear about what you're doing within your organization and KPI measurements. Feel free to shoot me an email at joanna.pierce@... and we can chat offline. Thanks!


KM 501C3 seeks O365 Dynamics CRM Admin #jobs

Edwin K. Morrris
 

Greetings all forward thinkers.

This is my first post as I am a recent addition to the group.

I am the founder and president of the first KM nonprofit in the US. Pioneer Knowledge Services received its IRS 501C3 designation in 2015. 
Mission: We Inspire Cultures That Value Knowledge.
https://pioneer-ks.org/

What we seek is Microsoft Office 365 and or Dynamics CRM administrators. This work will be conducted as a volunteer staff position.

The aim is to design and fit the knowledge systems to our specific needs while working with the primary staff with reporting to the board of directors.

Pioneer Knowledge Services is excited for bringing society at large KM for the greater good.

Feeling inspired to help us? Expert assistance, donations ($ or Intellectual Property), and networks are welcome.

Please forward or post as you see fit.
Thank you.

Yours in knowledge,
Edwin K. Morris
President and Founder
Pioneer Knowledge Services
President@... 
https://www.facebook.com/PKScharity/



Re: KM in Financial Services Contact Centers #value #call-center

Howie Cohen
 

Joanna, 

                 For clarification of what you are looking for..   Specifically you want information for contact centers in finance and/or insurance.   The relationship between call time etc... and revenue?  I work for an insurance company and can tell you that the measures or KPI"s used that are tied to business value may be a bit surprising.   The reality isn't reflected in KCS.   I would be happy to discuss these but I can't send that material to you.    I do have a number of documents that are finance / insurance KM but they are probably things that you have already.   Let me know, if you want to follow up. 

Best, 
Howie 

On Thu, Jun 8, 2017 at 8:42 AM, joanna_pierce@... [sikmleaders] <sikmleaders@...> wrote:
 

We have quite a bit of research regarding the benefits of KM in general, in addition to the benefits for Contact Centers, but are having difficulty finding quality resources to prove ROI and overall benefits of KM for a Contact Center in a Financial Services organization. There's multitudes of information published on Help Desks (even in the Financial Services setting), but nothing tied to Contact Centers (financial/insurance-based). We've looked into Gartner for specific examples, but haven't been able to find something to really help "sell this" from an industry-specific example of success. Does anyone have any recommendations of contacts for information, or if you've stumbled across something yourself?



KM in Financial Services Contact Centers #value #call-center

joanna_pierce@...
 

We have quite a bit of research regarding the benefits of KM in general, in addition to the benefits for Contact Centers, but are having difficulty finding quality resources to prove ROI and overall benefits of KM for a Contact Center in a Financial Services organization. There's multitudes of information published on Help Desks (even in the Financial Services setting), but nothing tied to Contact Centers (financial/insurance-based). We've looked into Gartner for specific examples, but haven't been able to find something to really help "sell this" from an industry-specific example of success. Does anyone have any recommendations of contacts for information, or if you've stumbled across something yourself?


ISKO SG - Governance Extravaganza! #governance

Matt Moore <innotecture@...>
 

Hi,

An immense collective effort led by Patrick Lambe has yielded this collection of videos and writings around KM and KO governance.

Enjoy!

http://www.iskosg.org/governance_for_km_and_ko.html

Regards,

Matt Moore
+61 423 784 504


KM Components: 10 more #KM101

Stan Garfield
 

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