Date   

Re: Calculating KM employees' productivity #value #metrics

Veronica Riggs
 

Hi Soha,

Our team has faced those same struggles, particularly as it pertains to the appropriate staffing of a KM team. The nature of the work makes it difficult to measure productivity, and can be challenging to describe.

While there isn’t a specific reference I can provide, I will share that we’ve recently implemented the Agile Time Boxing approach to help provide structure to the day. Our hope is that as we refine the amount of time needed each day for the various activities, natural timings will emerge. We can then use these to assess our team model.

Hope that helps point you in a direction.

Best Regards,
Veronica


Re: Calculating KM employees' productivity #value #metrics

Stephen Bounds
 

Hi Soha,

This comes out of the social media space, but I believe it is still highly relevant to KM. My recommendation is to implement some form of relative return on investment measure (RROI). In other words, you should be looking to:

  • agree on desirable behaviours
  • agree on one or several methods for achieving these desired behaviours
  • use RROI as a metric to assess the cost effectiveness of each method in achieving its stated goals

This still requires agreement that there is an intrinsic good in performing these behaviours. If you are missing even that level of buy in then you need to do some sort of modelling of the benefits of KM. I'm not a fan of the "X minutes saved per transaction" approach as a rule. More often organisations will be more convinced by arguments of risk reduction or innovation harvesting through improved decision-making.

If you have a reasonably high volume process which can demonstrate a link to better KM, you can use a Monte Carlo to demonstrate benefits by simulating the expected change in system variable and financial outcomes. For example:

  • scenario X happens 4000 times per year
  • we currently have a trend of 10 severity 2 incidents and 30 severity 3 incidents per 1000 cases
  • applying improved KM aims to reduce severity 2 and severity 3 incidents by 20%
  • there is a 95% chance to yield benefits of $25000 -> $100000
    (that's not a real example, just illustrative)

Cheers,
-- Stephen.

====================================
Stephen Bounds
Director & Principal Consultant
knowquestion Pty Ltd
E: sb@...
M: 0401 829 096
====================================
On 7/11/2017 6:36 PM, soharadwan@... [sikmleaders] wrote:

 

I wonder if there are any of  articles/ writings that tackle the challenge of calculating the productivity of knowledge workers/ KM staff. In brief, sometimes HR people are not very aware of the nature of the KM work. Thus when auditing/ calculating the productivity of KM employees using number of hours, they sometimes disregard time taken in designing activities, work done in spreading the sharing culture, setting KM measures, etc. So have you come across any kind of related articles? Or even studies related to employees productivity when working with intangibles like KM, innovation, etc.?

Thanks and regards,

Soha




Calculating KM employees' productivity #value #metrics

Soha Radwan
 

I wonder if there are any of  articles/ writings that tackle the challenge of calculating the productivity of knowledge workers/ KM staff. In brief, sometimes HR people are not very aware of the nature of the KM work. Thus when auditing/ calculating the productivity of KM employees using number of hours, they sometimes disregard time taken in designing activities, work done in spreading the sharing culture, setting KM measures, etc. So have you come across any kind of related articles? Or even studies related to employees productivity when working with intangibles like KM, innovation, etc.?


Thanks and regards,

Soha



Re: Adapting KM skill sets in peace-building field #roles

Yared Lemma
 

Thank you very much, Maria! It is an interesting COP and I am honored to join the network. I have submitted the request form a couple of times due to connection problem from my end. Please consider the latest one.

Looking forward to interacting with you and your networks through the platform.

Best,
Yared


KMWorld 2017 #KMWorld

arno boersma <arnovation@...>
 

Hi all,

As many of you already know, we’re going to have another ‘Knowledge on a Mission’ event on Nov. 10 in DC.


It’s a free KM event hosted by IFC. Great speakers, great facilitators, all we need is for you to join us.

See you there. 



On Sep 11, 2017, at 9:23 PM, stangarfield@... [sikmleaders] <sikmleaders@...> wrote:


Re: Adapting KM skill sets in peace-building field #roles

Maria Brindlmayer
 

Hi,

I would also like to suggest the Community of Practice for Youth in Peace and Security (under Youthpower Learning) that I am co-leading. You can join the community here: http://www.youthpower.org/youthpower-communities-practice (or you can just let me know :) ).

Best,
Maria

On Wed, Nov 1, 2017 at 10:24 AM, yaredlema@... [sikmleaders] <sikmleaders@...> wrote:
 


Thanks so much Peter. Your comments are well received-will share the post on KM4Dev. I am particularly interested in PCN Network and your suggestion of their contact person will be very helpful. Thanks again!

---In sikmleaders@..., wrote :

Hello! 

I don’t have a single quick answer but do have a coupe of suggestions. There is a community devoted to KM in development (KM4Dev). If you haven’t polled them yet please drop me a note off the list and I can dig up contact info. 

There is also the PCN Network - focused on peace building in development that may be a good resource. Also a connection I can dig up when not on a bus on an iPhone. 

I have worked in KM and development myself for quite awhile and happy to connect and bounce around ideas. I currently lead the Knowledge Driven Ag Development project for USAID’s Bureau for Food Security. 

Hope some of this helps. 

Peter Hobby
Phobby@...


On Oct 27, 2017, at 4:18 PM, yaredlema@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi all. I served in the KM field in development projects in Ethiopia for about the last five years. In the future, I plan to join a graduate school in the US to study international dev't with a concentration in conflict and peacebuilding. My plan is to adapt the KM experience I halve already acquired on the peacebuilding field which could be for instance designing an online platform that can serve as a reliable information source and a capacity building services dedicated to the cause in my country and the region. Alternatively, I also aspire to serve a KM expert on peacebuilding initiatives in international organizations after completing the graduate study. The main reason I wanted to make this transition is that I wanted to make greater societal contribution. Obviously, the skill gap I wanted to fill is more of the conflict management aspect. However, I am a little bit unsure about the feasibility of this career transition and I wanted to bring it to you to get your advice.

Thanks in advance for your comment and discussion,





--
---------------------------------------------------
Maria Brindlmayer
cell: 202-365-2440


Re: Adapting KM skill sets in peace-building field #roles

Yared Lemma
 

Dear Aaron,

Thanks so much for your insights. This is, in fact, in line with what I replied to Stan's comment above. It seems like I am heading in the reverse direction ie KM professional experience to a graduate degree in ID. The relevant part of my response is  ".....However, I also considered the chance of not catching up with the evolving KM field during the study period. For this, I was looking for having additional courses on the topic during the period. Now, it looks like this is the main driving force for me to post here and I appreciate your's and others guidance on the topic(how to maintain professional growth in KM field while conducting a conventional graduate degree in international development and peacebuilding with ultimate focus on applying the KM skills in the field of study).

As such, I am very much interested to hear your additional note on the above, if any, and reach out the contacts you may suggest..

Thanks again,
Yared
 


Re: Adapting KM skill sets in peace-building field #roles

Yared Lemma
 

Dear Stan, 

As usual, thanks so much for your valuable advice! We are currently partnering with Save the Children in Ethiopia and am leading a KM strategy for a large nutrition project with SC being a lead implementing partner. As you said, there is an impressive KM initiative in the organization that gave me an opportunity to embrace its potential in the dev't and humanitarian sector. I would appreciate if you connect me with the relevant folks in SC and other organizations.

I didn't think about having a graduate degree in KM. My thought was on filling the knowledge gap I have with respect to conflict resolution and peacebuilding. However, I also considered the chance of not catching up with the evolving KM field during the study period. For this, I was looking for having additional courses on the topic during the period. Now, it looks like this is the main driving force for me to post here and I appreciate your's and others guidance on the topic(how to maintain professional growth in KM field while conducting a conventional graduate degree in international development and peacebuilding with ultimate focus on applying the KM skills in the field of study).

I will definitely share my endeavors as  I progress..

Thanks again,
Yared 


Re: Adapting KM skill sets in peace-building field #roles

Peter Hobby
 

Yared,

Here's a link to the PCDN team page (I had dropped the "D" in my shorthand note): https://pcdnetwork.org/the-pcdn-team/

Craig listed top of page is the contact I am aware of - he does list his Twitter handle to available via direct message I assume. The rest of the site and all it offers is also available via the link.

Best,

Peter

On Wed, Nov 1, 2017 at 10:24 AM, yaredlema@... [sikmleaders] <sikmleaders@...> wrote:
 


Thanks so much Peter. Your comments are well received-will share the post on KM4Dev. I am particularly interested in PCN Network and your suggestion of their contact person will be very helpful. Thanks again!

---In sikmleaders@..., wrote :

Hello! 

I don’t have a single quick answer but do have a coupe of suggestions. There is a community devoted to KM in development (KM4Dev). If you haven’t polled them yet please drop me a note off the list and I can dig up contact info. 

There is also the PCN Network - focused on peace building in development that may be a good resource. Also a connection I can dig up when not on a bus on an iPhone. 

I have worked in KM and development myself for quite awhile and happy to connect and bounce around ideas. I currently lead the Knowledge Driven Ag Development project for USAID’s Bureau for Food Security. 

Hope some of this helps. 

Peter Hobby
Phobby@...


On Oct 27, 2017, at 4:18 PM, yaredlema@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi all. I served in the KM field in development projects in Ethiopia for about the last five years. In the future, I plan to join a graduate school in the US to study international dev't with a concentration in conflict and peacebuilding. My plan is to adapt the KM experience I halve already acquired on the peacebuilding field which could be for instance designing an online platform that can serve as a reliable information source and a capacity building services dedicated to the cause in my country and the region. Alternatively, I also aspire to serve a KM expert on peacebuilding initiatives in international organizations after completing the graduate study. The main reason I wanted to make this transition is that I wanted to make greater societal contribution. Obviously, the skill gap I wanted to fill is more of the conflict management aspect. However, I am a little bit unsure about the feasibility of this career transition and I wanted to bring it to you to get your advice.

Thanks in advance for your comment and discussion,




Re: Adapting KM skill sets in peace-building field #roles

Yared Lemma
 


Thanks so much Peter. Your comments are well received-will share the post on KM4Dev. I am particularly interested in PCN Network and your suggestion of their contact person will be very helpful. Thanks again!

---In sikmleaders@..., <phobby@...> wrote :

Hello! 

I don’t have a single quick answer but do have a coupe of suggestions. There is a community devoted to KM in development (KM4Dev). If you haven’t polled them yet please drop me a note off the list and I can dig up contact info. 

There is also the PCN Network - focused on peace building in development that may be a good resource. Also a connection I can dig up when not on a bus on an iPhone. 

I have worked in KM and development myself for quite awhile and happy to connect and bounce around ideas. I currently lead the Knowledge Driven Ag Development project for USAID’s Bureau for Food Security. 

Hope some of this helps. 

Peter Hobby

On Oct 27, 2017, at 4:18 PM, yaredlema@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi all. I served in the KM field in development projects in Ethiopia for about the last five years. In the future, I plan to join a graduate school in the US to study international dev't with a concentration in conflict and peacebuilding. My plan is to adapt the KM experience I halve already acquired on the peacebuilding field which could be for instance designing an online platform that can serve as a reliable information source and a capacity building services dedicated to the cause in my country and the region. Alternatively, I also aspire to serve a KM expert on peacebuilding initiatives in international organizations after completing the graduate study. The main reason I wanted to make this transition is that I wanted to make greater societal contribution. Obviously, the skill gap I wanted to fill is more of the conflict management aspect. However, I am a little bit unsure about the feasibility of this career transition and I wanted to bring it to you to get your advice.

Thanks in advance for your comment and discussion,



Re: Adapting KM skill sets in peace-building field #roles

Aaron Buchsbaum
 

Hi Yared!

 

Thanks Stan and others for the follow up so far.

 

Yared, I work at the World Bank and previously was at a USAID-funded project that had a heavy KM component. I’m also aware of other similar programs in the development sector. I recently completed a KM-focused MS degree, and a group of students actually focused their “capstone” project on the intersection of KM and humanitarian aid (slightly separate in form than development aid); I’m sure they’d be happy to chat about their journey as well. Please reach out here or privately if you’d like to follow up.

 

Cheers,

Aaron


Re: KMWorld 2017 #KMWorld

Thomas Vander Wal
 

As of three weeks ago I'm now presenting a short session on Wednesday afternoon. I was hoping to go to the dinner on Tuesday, but I have a conflict involving my son's basketball. 

I will be around Tuesday day, until early afternoon and all of Wednesday. I am really looking forward to catching up with folks. 

I'm also digging for projects, contracts, or full-time as my full-time job for the last year had its main client implode at the end of September and the company I was working for moved everybody to contract, with no projects to work on. 

All the best,
Thomas

-- 
Professional blog: www.personalinfocloud.com
Personal: www.vanderwal.net

Mobile/Work +1 240.481.8063
Twitter (personal): @vanderwal
Twitter (work): @infocloud




Re: Adapting KM skill sets in peace-building field #roles

Stan Garfield
 

I want to thank Yared Lemma for posting here. I hope that other SIKM Leaders Community members will also reply to Yared to offer their thoughts and advice.

Yared, I think your career plan is very admirable. Working for peace in the world using KM is a worthy goal.

As Peter Hobby, suggested, you should also post to the KM4Dev community of international development practitioners in their online discussions.

I suggest that you also consider getting a graduate degree in knowledge management.  Look under "Universities" in KM Training.

Institutions including the World Bank, USAID/Food for Peace, Save the Children, Peace Corps, and UNICEF are doing knowledge management work. I suggest contacting KM practitioners at these and similar organizations to find out more about their activities and what you can reuse from them. I am connected to many of these people in LinkedIn, so let me know if you need help connecting to any of them.

As you progress in your journey, please post here to keep us informed on how you are doing and what you are learning. Best of luck to you!


Job Opening: Knowledge Management Scientist - Frederick, MD #jobs

Stan Garfield
 


Re: KMWorld 2017 #KMWorld

Aaron Buchsbaum
 

Have a great session, Arno, Neesham, et al! I’ll be just returning from an overseas experience-sharing meeting, so doing KM World stuff in spirit if not in person.

Best,

Aaron Buchsbaum

KM Officer, World Bank


Re: Adapting KM skill sets in peace-building field #roles

Peter Hobby
 

Hello! 

I don’t have a single quick answer but do have a coupe of suggestions. There is a community devoted to KM in development (KM4Dev). If you haven’t polled them yet please drop me a note off the list and I can dig up contact info. 

There is also the PCN Network - focused on peace building in development that may be a good resource. Also a connection I can dig up when not on a bus on an iPhone. 

I have worked in KM and development myself for quite awhile and happy to connect and bounce around ideas. I currently lead the Knowledge Driven Ag Development project for USAID’s Bureau for Food Security. 

Hope some of this helps. 

Peter Hobby

On Oct 27, 2017, at 4:18 PM, yaredlema@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi all. I served in the KM field in development projects in Ethiopia for about the last five years. In the future, I plan to join a graduate school in the US to study international dev't with a concentration in conflict and peacebuilding. My plan is to adapt the KM experience I halve already acquired on the peacebuilding field which could be for instance designing an online platform that can serve as a reliable information source and a capacity building services dedicated to the cause in my country and the region. Alternatively, I also aspire to serve a KM expert on peacebuilding initiatives in international organizations after completing the graduate study. The main reason I wanted to make this transition is that I wanted to make greater societal contribution. Obviously, the skill gap I wanted to fill is more of the conflict management aspect. However, I am a little bit unsure about the feasibility of this career transition and I wanted to bring it to you to get your advice.

Thanks in advance for your comment and discussion,



Adapting KM skill sets in peace-building field #roles

Yared Lemma
 

Hi all. I served in the KM field in development projects in Ethiopia for about the last five years. In the future, I plan to join a graduate school in the US to study international dev't with a concentration in conflict and peacebuilding. My plan is to adapt the KM experience I halve already acquired on the peacebuilding field which could be for instance designing an online platform that can serve as a reliable information source and a capacity building services dedicated to the cause in my country and the region. Alternatively, I also aspire to serve a KM expert on peacebuilding initiatives in international organizations after completing the graduate study. The main reason I wanted to make this transition is that I wanted to make greater societal contribution. Obviously, the skill gap I wanted to fill is more of the conflict management aspect. However, I am a little bit unsure about the feasibility of this career transition and I wanted to bring it to you to get your advice.

Thanks in advance for your comment and discussion,



Re: KMWorld 2017 #KMWorld

arno boersma <arnovation@...>
 

Hi all,
Just a reminder re the email below, if you’re an experienced facilitator and would be interested in helping out with the KM event at the IFC on Nov 10th in DC, please reach out to Kate Pugh (on cc). We’ve got a great group already. 
Cheers,
Arno


On Aug 6, 2017, at 6:29 PM, arno boersma <arnovation@...> wrote:

Thanks, Stan and Sue. Look forward to it. Thanks for organizing the dinner. 

And while we're on the subject of KM World, allow me to give a heads-up that since so many KM thought leaders will be in town, we will be organizing another 'KM on a Mission' session on the morning of Nov 10th at the World Bank Group/IFC. 

Some of you may recall this free, public event we did in 2015, where 2 CKO's (Ed Hoffman and Chris Payne) presented their challenges, and participants helped them come up with solutions. Kate Pugh had designed the discussion format, and we had a unique star line-up of volunteer KM facilitators (Nancy D, Mary A, Chris C, James R, Connie C, Courtney R, Madelyn B, Adriaan J, and I probably forgot someone...).

If you're in town and interested in facilitating at this event, please let co-organizer Neesham Spitzberg know: nspitzberg@...

More info to follow, and we are of course open to cool ideas for this next edition.Thanks, and see you in November. 
Arno


On Aug 6, 2017, at 8:11 AM, stangarfield@... [sikmleaders] <sikmleaders@...> wrote:

 

Sue Hanley is organizing the 9th annual SIKM Dinner at KMWorld. It will be held on Wednesday, November 8, 2017. Details will be posted in the near future.

The following members of the SIKM Leaders Community will present and/or mentor at KMWorld 2017 in Washington, DC, November 6-9, 2017.  If I missed any member, please reply with the information.

Monday morning, November 6, 2017

  • W1: KM 101 - Stan Garfield, Knowledge Manager, Author
  • W4: Getting Good Evidence for a KM Plan - Patrick Lambe, Principal Consultant, Straits Knowledge, Singapore
  • W6: Designing Collaboration for Success - V. Mary Abraham, Co-Founder, Broadli Inc.
  • W7: KM Learning Labs - Dean Testa, KM Office Leader, The Goodyear Tire & Rubber Co.
  • W8: Exclusive Look at the Best of Leading Edge Intranets - James Robertson, Founder, Step Two
  • W9: Office 365 Strategies for Maximizing KM Outcomes - Susan S. Hanley, President, Susan Hanley LLC
  • W10: Building & Curating Bodies of Knowledge - Art Murray, CEO, Applied Knowledge Sciences, Inc.

Monday afternoon, November 6, 2017

  • W14: Taking Knowledge Transfer to the Next Level - Art Murray, CEO, Applied Knowledge Sciences, Inc.
  • W15: Building a Text Analytics Platform - Tom Reamy, Chief Knowledge Architect, KAPS Group, USA
  • W17: Creative Techniques for Facilitating Change - V. Mary Abraham, Co-Founder, Broadli Inc.
  • W18: Engagement Strategies for KM Adoption: Games Help! - Lisa Austin, The KM Coach
  • W21: Knowledge Fast Flow: Maximize Innovation & Collaboration - Gordon Vala-Webb, Principal, Building Smarter Organizations

Tuesday, November 7, 2017

  • B102: Employee Experience: Heart of the Digital Workplace - James Robertson, Founder, Step Two
  • B105: Making a Digital Workplace Work & Inspiration From Intranet Award-Winners - James Robertson, Founder, Step Two

Wednesday, November 8, 2017

  • A203: Banking on KM: A Journey - Jim Lee, Sr. Vice-President, Knowledge Management Director, Fulton Financial Corporation
  • B203: Industry Experts Share! - Susan S. Hanley, President, Susan Hanley LLC
  • C203: Produce Team Learning: Virtual & Collocated - Nancy Dixon, Principal Researcher, Common Knowledge Associates
  • C204: Building Smarter Organizations: Accelerate Decision Making, Info Flows, & Open Mindsets - Gordon Vala-Webb, Principal, Building Smarter Organizations
  • C205: Industry Leaders Conversation: Change, Culture, & Learning - Nancy Dixon, Principal Researcher, Common Knowledge Associates

Thursday, November 9, 2017

  • Keynote - KM Buy-In: Proven Practices - Stan Garfield, Knowledge Manager, Author
  • Knowledge Café - Mentoring Morning
    • V. Mary Abraham, Co-Founder, Broadli Inc.
    • Gloria Burke, Senior Manager, Knowledge Services-Global Risk Advisory, Deloitte Touche Tohmatsu, Limited
    • Stan Garfield, Knowledge Manager, Author
    • Patrick Lambe, Principal Consultant, Straits Knowledge, Singapore
    • Jim Lee, Sr. Vice-President, Knowledge Management Director, Fulton Financial Corporation
    • Jean-Claude Monney, Chief Knowledge Officer, Microsoft
    • Art Murray, CEO, Applied Knowledge Sciences, Inc.
    • Katrina B Pugh, Academic Director, Columbia Univ Info & Knowledge Strategy Masters Program
    • Gordon Vala-Webb, Principal, Building Smarter Organizations
  • A303: Transformation in the Age of Agile - Steve Denning, Author, The Leader’s Guide to Radical Management, The Leader’s Guide to Storytelling, & others
  • A304: The Math of KM: Modeling Margins - Katrina B Pugh, Academic Director, Columbia Univ Info & Knowledge Strategy Masters Program
  • B304: Future-Proofing: The Collaborator’s Toolkit - V. Mary Abraham, Co-Founder, Broadli Inc.


KM Job Opening at the World Bank #jobs

Stan Garfield
 

The following is from Margot Brown, Director of Knowledge Management at the World Bank Group:

"We are in the midst of recruiting KM staff at the World Bank to join the Global Themes KM unit.  I head this up as the Director of Knowledge Management.  We have recently recruited an experienced KM Technology lead who will be starting with us in November and we have 5 more positions to fill.  (Change management and Adoption, Content and Collaboration, Knowledge Coordinators).  I am reaching out to you to seek your help in finding the right candidate for our KM Lead role.  This individual will head up the KM business unit.  We currently have a decentralized approach to KM at the Bank and embedded KM teams sit across the organization.  It will be part of the mandate of the KM Lead to engage, develop and lead this 100-150-person stakeholder community. 

 

The benefits of working for the World Bank are many.  It is an organization that highly values knowledge but has not put in place a viable system or program to manage their knowledge.  Professional, experienced KMers bring new skills, abilities and perspectives to this venerable organization.  Leaders at the highest level are keen to move this agenda forward and staff at the working level want their lives to be easier.  We have spent the last year developing our KM Action Plan for the Bank.  This has been very well received and puts forward an ambitious agenda over the next 5 years to move the Bank forward in KM.

 

The compensation is extremely competitive.  As an international organization, internationally recruited staff do not pay income tax.   US based staff have their taxes reimbursed. For internationally recruited staff, the Bank will pay for relocation.  And there is a quarterly mobility payment of between 11 and 15% depending on the individual’s family status. Spouses and dependents receive G4 visas which allow them to work in the US.

 

The position is a 4-year renewable term based in Washington, DC.  Typically, staff are renewed once or twice before being declared open-ended staff.

 

My sense is that professional KMers don’t usually think of the World Bank as a potential place to work.   But they are very much needed.  The official title for the position is Senior KM Specialist but it will be renamed KM Program Lead.  Here is the link to the Senior KM Specialist role to apply on LinkedIn."


Re: KM Newbie going to KMWorld 2017 #KMWorld #KM101

Susan Ostreicher
 

Hello Cody, 

Welcome to the group!  I manage a wiki-based knowledge base at a market research company. I can't comment on implementation at R&D companies specifically, but here are a couple of steps we took that I think have helped: 

1. Start with a clear vision for the overall site organization. What kinds of content do you anticipate, and how will your users expect the content to be grouped?  You can create this structure in advance to start things off on a productive path. On a more micro level, think about what layout you might need for certain kinds of pages like research notes or meeting notes, and create templates that anyone can use as a starting point.  

Even though flexibility and openness are part of the appeal of wikis, we felt it was better to start with this kind of structure in mind, and let people tell us where they needed more flexibility.  Without this, you risk running into problems with navigability and searchability, and unwanted inconsistency between pages. Even something seemingly minor like standard page titles can go a long way to creating consistency and making the wiki easier to use over the long term.  And things like page templates reduce the burden on the end user, letting them start contributing right away without having to feel their way around the technology first. 

2. Think carefully about your workflows and what you can do to build them into the process.  Who do you expect to contribute? Is review or approval needed from certain users for certain pages?  Who needs to be notified when something is updated?  Collaboration works well when everyone knows what's expected of them.  Also, will someone be responsible for "curating" the wiki (re-ordering pages, updating templates, etc)?  Wikis make it easy for users to contribute here and there, but the average user either doesn't have time or doesn't feel they have the authority to make broader changes - and personally, I'm not sure those kinds of tasks are a good fit for crowdsourcing anyway.  

You didn't mention technology, so you might have already made that choice, but for what it's worth we use Confluence and I've been happy with it.   I'll be at KM World and would be happy to talk if you'd like to hear more.  

Hope this helps,
Susan
  
 

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