Date   

December 2017 SIKM Call: Mark Floisand - The Coveo Relevance Maturity Model #monthly-call #search #maturity

Stan Garfield
 
Edited

TO: SIKM Leaders Community

Today we held our 148th monthly call. 
Here are the details.

Thanks to Mark for presenting, to Dean Testa for live tweeting, and to the members who participated in the discussion. Please continue the discussion by replying to this thread.

Twitter Chat Transcript

11:52 AM @Coveo Want to learn more about the Coveo Relevance Maturity Model? Download it here: https://www.coveo.com/en/resources/ebooks-white-papers/coveo-relevance-maturity-model

11:49 AM Dean Testa @dctesta3 Coveo offers a free white paper on relevance maturity at coveo.com/CRMM

11:45 AM Dean Testa @dctesta3Insight Engines apply relevancy methods to describe, discover, organize and analyze data

11:43 AM Dean Testa @dctesta3 the relevance journey: Reactive (low), Responsive (personal), Proactive (contextual), Predictive (machine learning)

11:41 AM Dean Testa @dctesta3 "Relevance is the currency of the digital age"

11:32 AM Dean Testa @dctesta3 Contextual Suggestions is the first step into predictive approach using related content to help users do more

11:28 AM Dean Testa @dctesta3 Contextual Relevance via in-task signaling the uniqueness of the user and query context

11:26 AM Dean Testa @dctesta3 Tunable Relevance thru auto weighting of ranking factors, query ranking expressions b/c manually is impossible

11:23 AM Dean Testa @dctesta3 content navigation provides the first step of personalization for users thru facets, search tabs, security trimming

11:17 AM Dean Testa @dctesta3 many organizations start with siloed search - aka "swivel chair" which is highly inefficient

11:14 AM @Coveo You can learn more about the Coveo Relevance Maturity Model here: http://blog.coveo.com/coveo-relevance-maturity-model/

10:55 AM Stan Garfield @stangarfield Dec 19, 2017, 11am-12pm ET: SIKM Leaders Community Call: Mark Floisand: The Coveo Relevance Maturity Model


Re: KM in the Hotel Industry #research

 

Hello Chris,

Armin is right on. I would add to his list things like:

  • Turning hotel staff to marketers (like Zara did with their retail sales people)
  • Best maintenance practices
  • Best cleaning practices
  • Best … you get the point

Best

Jean-Claude

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Tuesday, December 19, 2017 4:33 AM
To: Chris Chris manager4hotel@... [sikmleaders] <sikmleaders@...>
Subject: Re: [sikmleaders] Seeking chance to have the below posted on the sikm group

 

 

Hello Chris

 

KM should be aligned with corporation strategies. I think at first we should answer this question: "What KM can do for a hotel?" This is a key question for any organization who wants to apply KM.

What is important for a hotel? I did not run a research for answer this question but I think there are some as below:

  • To have professional staff
  • Provide high quality services (It required professional staff)
  • Provide innovative services and so on

Thus I think focus on learning aspect of KM can create more value added in hotel industry comparing with other aspects. Beside that I think investors in this industry knew this all the time but they did not named it Knowledge Management.

 

Best Regards

Armin

P  Please consider the environment before printing this email

 

 

On Tuesday, December 19, 2017, 9:06:56 AM GMT+3:30, Chris Chris manager4hotel@... [sikmleaders] <sikmleaders@...> wrote:

 

 

 

Dear KM Experts

 

I am PhD researcher (in part time mode) and Hotel General Manager with over 25 years of experience.

 

The topic of my research is about KM in the hotel industry (it is a comparative study of the top 5 - Marriott, Hilton, IHG, Wyndham and Accor and other SME hotel companies).

 

My preliminary findings are that KM is not known to the hotel industry (or it is kept a secret ......perhaps only known and discussed on top corporate level).

 

 

Literature is very limited 

 

In 2000 a case study about Ritz Carlton Hotels (APQC/Baldrige awarded) was published in the Journal of Innovation (https://goalqpc.com/cms/docs/journals/Fall2000.pdf )

 

Other hotel specific and relevant research can be broken up in two categories

1) Hotel specific - but looking only at one aspect of KM (e.g. Bouncken 2002 Knowledge Management for Quality Improvement in Hotels and Gjelsvik, M., 2002. Hotels as learning arenas [LO])

2) Hotel specific but with limited scope: Isa et al (2008) which surveyed seven Malaysian hotels and Wong, Wickham and Hall (2013) compared KM of local and international bands in China. Terry Kim, Taegoo, et al. (2013) about social capital or knowledge sharing (limited to 14 Korean hotels) and Salem I (2014) researched 101 chain managed hotels in Egypt.

 

This brings the number of hotel KM studies down to four which shows KM in the hotel industry is a  "dark corner". Moreover, Bouncken (2002); Cooper, (2006) ; Yun, (2004); Hallin and Marnburg (2008); similarily state in their studies that only a very limited number of research (hotel km) is available. 

 

 

 

I welcome your comments (agree or disagree on the above finding) and I sincerely hope that some of you would support my project by agreeing to a 10 min phone /Skpye interview on that subject. 

 

The core question I love to see your response (comments) would be (are you aware)

 

Do hotel companies use (apply) KM (or not or they do but it is called differently)?

 

If your answer is yes hotel companies use / apply KM the next question would be ....

 

Are the frameworks (strategies / systems) used in large (top 5) and SME hotel companies the same (similar or different)?

 

I am looking forward to hear / speak to you.

 

Kind regards

 

Chris  

 


Re: KM in the Hotel Industry #research

Armin Hajirahimi
 

Hello Chris

KM should be aligned with corporation strategies. I think at first we should answer this question: "What KM can do for a hotel?" This is a key question for any organization who wants to apply KM.
What is important for a hotel? I did not run a research for answer this question but I think there are some as below:
  • To have professional staff
  • Provide high quality services (It required professional staff)
  • Provide innovative services and so on
Thus I think focus on learning aspect of KM can create more value added in hotel industry comparing with other aspects. Beside that I think investors in this industry knew this all the time but they did not named it Knowledge Management.

Best Regards
Armin

P  Please consider the environment before printing this email


On Tuesday, December 19, 2017, 9:06:56 AM GMT+3:30, Chris Chris manager4hotel@... [sikmleaders] wrote:


 

Dear KM Experts

 

I am PhD researcher (in part time mode) and Hotel General Manager with over 25 years of experience.

 

The topic of my research is about KM in the hotel industry (it is a comparative study of the top 5 - Marriott, Hilton, IHG, Wyndham and Accor and other SME hotel companies).

 

My preliminary findings are that KM is not known to the hotel industry (or it is kept a secret .....perhaps only known and discussed on top corporate level).

 

 

Literature is very limited 

 

In 2000 a case study about Ritz Carlton Hotels (APQC/Baldrige awarded) was published in the Journal of Innovation (https://goalqpc.com/cms/docs/journals/Fall2000.pdf )

 

Other hotel specific and relevant research can be broken up in two categories

1) Hotel specific - but looking only at one aspect of KM (e.g. Bouncken 2002 Knowledge Management for Quality Improvement in Hotels and Gjelsvik, M., 2002. Hotels as learning arenas [LO])

2) Hotel specific but with limited scope: Isa et al (2008) which surveyed seven Malaysian hotels and Wong, Wickham and Hall (2013) compared KM of local and international bands in China. Terry Kim, Taegoo, et al. (2013) about social capital or knowledge sharing (limited to 14 Korean hotels) and Salem I (2014) researched 101 chain managed hotels in Egypt.

 

This brings the number of hotel KM studies down to four which shows KM in the hotel industry is a  "dark corner". Moreover, Bouncken (2002); Cooper, (2006) ; Yun, (2004); Hallin and Marnburg (2008); similarily state in their studies that only a very limited number of research (hotel km) is available. 

 

 

 

I welcome your comments (agree or disagree on the above finding) and I sincerely hope that some of you would support my project by agreeing to a 10 min phone /Skpye interview on that subject. 

 

The core question I love to see your response (comments) would be (are you aware)

 

Do hotel companies use (apply) KM (or not or they do but it is called differently)?

 

If your answer is yes hotel companies use / apply KM the next question would be ....

 

Are the frameworks (strategies / systems) used in large (top 5) and SME hotel companies the same (similar or different)?

 

I am looking forward to hear / speak to you.

 

Kind regards

 

Chris  



KM in the Hotel Industry #research

Christoph Voegeli
 

Dear KM Experts

 

I am PhD researcher (in part time mode) and Hotel General Manager with over 25 years of experience.

 

The topic of my research is about KM in the hotel industry (it is a comparative study of the top 5 - Marriott, Hilton, IHG, Wyndham and Accor and other SME hotel companies).

 

My preliminary findings are that KM is not known to the hotel industry (or it is kept a secret ....perhaps only known and discussed on top corporate level).

 

 

Literature is very limited 

 

In 2000 a case study about Ritz Carlton Hotels (APQC/Baldrige awarded) was published in the Journal of Innovation (https://goalqpc.com/cms/docs/journals/Fall2000.pdf )

 

Other hotel specific and relevant research can be broken up in two categories

1) Hotel specific - but looking only at one aspect of KM (e.g. Bouncken 2002 Knowledge Management for Quality Improvement in Hotels and Gjelsvik, M., 2002. Hotels as learning arenas [LO])

2) Hotel specific but with limited scope: Isa et al (2008) which surveyed seven Malaysian hotels and Wong, Wickham and Hall (2013) compared KM of local and international bands in China. Terry Kim, Taegoo, et al. (2013) about social capital or knowledge sharing (limited to 14 Korean hotels) and Salem I (2014) researched 101 chain managed hotels in Egypt.

 

This brings the number of hotel KM studies down to four which shows KM in the hotel industry is a  "dark corner". Moreover, Bouncken (2002); Cooper, (2006) ; Yun, (2004); Hallin and Marnburg (2008); similarily state in their studies that only a very limited number of research (hotel km) is available. 

 

 

 

I welcome your comments (agree or disagree on the above finding) and I sincerely hope that some of you would support my project by agreeing to a 10 min phone /Skpye interview on that subject. 

 

The core question I love to see your response (comments) would be (are you aware)

 

Do hotel companies use (apply) KM (or not or they do but it is called differently)?

 

If your answer is yes hotel companies use / apply KM the next question would be ....

 

Are the frameworks (strategies / systems) used in large (top 5) and SME hotel companies the same (similar or different)?

 

I am looking forward to hear / speak to you.

 

Kind regards

 

Chris  



Re: December 2017 SIKM Call: Mark Floisand - The Coveo Relevance Maturity Model #monthly-call #search #maturity

Arthur Shelley
 

Hello Stan and SIKM Leaders,

 

Sorry to miss this call (like most, but 3 AM  Melbourne is a challenging time for us DownUnder).

Thanks you for continuing to share the insights and support the KM community. The world is better off as a result as we all are as individuals.

 

Enjoy your break and I hope to interact with you all again in 2018.

 

Regards

Arthur Shelley

Producer: Creative Melbourne

Author: KNOWledge SUCCESSion  Sustained performance and capability growth through knowledge projects

Earlier Books: The Organizational Zoo (2007) & Being a Successful Knowledge Leader (2009)

Principal: www.IntelligentAnswers.com.au 

Founder: Organizational Zoo Ambassadors Network

Mb. +61 413 047 408  Skype: Arthur.Shelley  Twitter: @Metaphorage

LinkedIn: https://www.linkedin.com/profile/view?id=4229168

Free behavioural profiles: www.organizationalzoo.com

Blog: www.organizationalzoo.com/blog

 

From: sikmleaders@... [mailto:sikmleaders@...]
Sent: Tuesday, 19 December 2017 8:54 AM
To: sikmleaders@...
Subject: [sikmleaders] Dec 19 SIKM Call: Mark Floisand: The Coveo Relevance Maturity Model

 

 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EST.

·         Dec 19 SIKM Call: Mark Floisand: The Coveo Relevance Maturity Model

·         Slides https://www.slideshare.net/SIKM/the-coveo-relevance-maturity-model-mark-floisand

·         For online chat, visit http://www.tchat.io/rooms/kmers and sign in with your Twitter account, or use the #KMers hashtag in Twitter. 

SIKM Leaders Community Monthly Call

·         When: Tuesday, December 19, 2017, 11:00 AM-12:00 PM Eastern Time

·         Where: (712) 770-4035 passcode 178302
You can join online using your computer’s speakers and microphone at   http://join.freeconferencecall.com/stangarfield

If you have problems connecting, see the options listed at the end of this post

·         Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)

·         Community Site http://tech.groups.yahoo.com/group/sikmleaders/

·         Slides http://www.slideshare.net/SIKM/favorites

·         Previous Calls (click the arrow next to Date):  http://groups.yahoo.com/neo/groups/sikmleaders/database/1/records

·         Future Calls (click the arrow next to Date):  http://groups.yahoo.com/neo/groups/sikmleaders/database/2/records

·         Calendar http://groups.yahoo.com/neo/groups/sikmleaders/events

·         Dialin https://www.freeconferencecall.com/wall/stangarfield/#/

Dial-in Number: United States and Canada (712) 770-4035

Access Code: 178302
You can join online using your computer’s speakers and microphone at   http://join.freeconferencecall.com/stangarfield

If you have problems connecting, see the options listed at the end of this post.

International Dial-in Numbers

Afghanistan +93 72 989 0503

Albania +355 4 454 1712

Algeria +213 98 221 05 03

Argentina +54 11 5031-9546

Australia +61 2 4783 7110

Austria +43 1 2650541

Bahrain +973 6500 9124

Belgium +32 9 324 29 21

Brazil +55 11 3042-5290

Bulgaria +359 2 495 1721

Cambodia +855 96 696 7883

Chile +56 2 3210 9944

Colombia +57 6 7334209

Costa Rica +506 4090 1334

Croatia+385 1 8000 131

Cyprus +357 77 788687

Czech Republic +420 225 852 083

Denmark +45 78 77 36 33

Dominican Republic +1 829-239-8014

Estonia +372 634 6274

Finland +358 9 74791032

France +33 7 55 51 17 45

Georgia +995 706 777 583

Germany +49 209 88294442

Guatemala +502 2458 1450

Hungary +36 1 999 0542

Iceland +354 539 0352

India +91 7400 130 503

India +91 172 519 9044

Ireland +353 1 907 9721

Israel +972 55-966-1103

Italy +39 06 8997 1654

Japan +81 3-5050-5114

Kenya +254 20 7653281

Kosovo +381 38 413923

Latvia +371 67 881 973

Lithuania +370 661 05790

Luxembourg +352 20 30 16 53

Malaysia +60 11-1146 0074

Mexico +52 899 274 8860

Netherlands +31 6 35205063

New Zealand +64 7-974 6530

Nigeria +234 1 440 5024

Norway +47 73 79 03 14

Pakistan +92 21 37132323

Panama +507 833-6910

Poland +48 22 116 85 63

Portugal +351 21 114 3163

Romania +40 31 780 7054

Russian Federation +7 812 383-96-23

Slovakia +421 2/333 252 03

Slovenia +386 1 828 08 74

South Africa +27 87 825 0172

South Korea +82 70-7737-3405

Spain +34 872 50 31 53

Sweden +46 8 124 109 76

Switzerland +41 44 595 90 43

Tanzania +255 41 120 1004

Turkey +90 212 988 1774

Ukraine+380 94 710 5941

United Kingdom +44 330 998 1261

United States +1 712-770-4035

 

 


December 2017 SIKM Call: Mark Floisand - The Coveo Relevance Maturity Model #monthly-call #search #maturity

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EST.
Dec 19 SIKM Call: Mark Floisand: The Coveo Relevance Maturity Model
Slides https://www.slideshare.net/SIKM/the-coveo-relevance-maturity-model-mark-floisand https://www.slideshare.net/SIKM/the-coveo-relevance-maturity-model-mark-floisand For online chat, visit http://www.tchat.io/rooms/kmers http://www.tchat.io/rooms/kmers and sign in with your Twitter account, or use the #KMers hashtag in Twitter.
SIKM Leaders Community Monthly Call
When: Tuesday, December 19, 2017, 11:00 AM-12:00 PM Eastern Time Where: (712) 770-4035 passcode 178302
You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield http://join.freeconferencecall.com/stangarfield If you have problems connecting, see the options listed at the end of this post https://groups.yahoo.com/neo/groups/sikmleaders/conversations/messages/5400
Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA) Community Site http://tech.groups.yahoo.com/group/sikmleaders/ http://tech.groups.yahoo.com/group/sikmleaders/ Slides http://www.slideshare.net/SIKM/favorites http://www.slideshare.net/SIKM/favorites Previous Calls (click the arrow next to Date): http://groups.yahoo.com/neo/groups/sikmleaders/database/1/records http://groups.yahoo.com/neo/groups/sikmleaders/database/1/records Future Calls (click the arrow next to Date): http://groups.yahoo.com/neo/groups/sikmleaders/database/2/records http://groups.yahoo.com/neo/groups/sikmleaders/database/2/records Calendar http://groups.yahoo.com/neo/groups/sikmleaders/events http://groups.yahoo.com/neo/groups/sikmleaders/events Dialin https://www.freeconferencecall.com/wall/stangarfield/#/ https://www.freeconferencecall.com/wall/stangarfield/#/ Dial-in Number: United States and Canada (712) 770-4035
Access Code: 178302
You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield http://join.freeconferencecall.com/stangarfield
If you have problems connecting, see the options listed at the end of this post https://groups.yahoo.com/neo/groups/sikmleaders/conversations/messages/5400.
International Dial-in Numbers https://www.freeconferencecall.com/wall/stangarfield/#international
Afghanistan +93 72 989 0503
Albania +355 4 454 1712



Algeria +213 98 221 05 03



Argentina +54 11 5031-9546



Australia +61 2 4783 7110



Austria +43 1 2650541



Bahrain +973 6500 9124



Belgium +32 9 324 29 21



Brazil +55 11 3042-5290



Bulgaria +359 2 495 1721



Cambodia +855 96 696 7883



Chile +56 2 3210 9944



Colombia +57 6 7334209



Costa Rica +506 4090 1334



Croatia+385 1 8000 131



Cyprus +357 77 788687



Czech Republic +420 225 852 083



Denmark +45 78 77 36 33



Dominican Republic +1 829-239-8014



Estonia +372 634 6274



Finland +358 9 74791032



France +33 7 55 51 17 45



Georgia +995 706 777 583



Germany +49 209 88294442



Guatemala +502 2458 1450



Hungary +36 1 999 0542



Iceland +354 539 0352



India +91 7400 130 503



India +91 172 519 9044



Ireland +353 1 907 9721



Israel +972 55-966-1103



Italy +39 06 8997 1654



Japan +81 3-5050-5114



Kenya +254 20 7653281



Kosovo +381 38 413923



Latvia +371 67 881 973



Lithuania +370 661 05790



Luxembourg +352 20 30 16 53



Malaysia +60 11-1146 0074



Mexico +52 899 274 8860



Netherlands +31 6 35205063



New Zealand +64 7-974 6530



Nigeria +234 1 440 5024



Norway +47 73 79 03 14



Pakistan +92 21 37132323



Panama +507 833-6910



Poland +48 22 116 85 63



Portugal +351 21 114 3163



Romania +40 31 780 7054



Russian Federation +7 812 383-96-23



Slovakia +421 2/333 252 03



Slovenia +386 1 828 08 74



South Africa +27 87 825 0172



South Korea +82 70-7737-3405



Spain +34 872 50 31 53



Sweden +46 8 124 109 76



Switzerland +41 44 595 90 43



Tanzania +255 41 120 1004



Turkey +90 212 988 1774



Ukraine+380 94 710 5941



United Kingdom +44 330 998 1261



United States +1 712-770-4035


Re: Business Case for KM #value

Aaron Buchsbaum
 

Thank you kindly for sharing, Stephen! Much appreciated.

 

Cheers,

Aaron


Re: KM for today & Tomorrow - Presentation to University Graduates : Do you have any presentation #state-of-KM

Vijayanandam VM
 

Thanks a lot Stan for sharing valuable insights, and keeping us enlightened always :-)


Re: KM for today & Tomorrow - Presentation to University Graduates : Do you have any presentation #state-of-KM

Stan Garfield
 


Re: Business Case for KM #value

Matt Moore <innotecture@...>
 

There’s a lot of good suggestions in the other answers but I would just like to note that “business case” is a very vague term and the comment “only very broad direction” raises all kinds of red flags for me.

New to an organization, I would want to see examples of successful (and unsuccessful for contrast) business cases. I would want to speak to those who will make decisions based on them. I would want to understand the processes in which the business case would be used.

Then I would take the material suggested here and work out what is and isn’t applicable to my situation.

Sorry if I’m stating the obvious.

Matt Moore
+61 423 784 504

On Dec 14, 2017, at 6:46 AM, sry204@... [sikmleaders] <sikmleaders@...> wrote:

 

I am new to an organization who is looking at a potential KM Project in the upcoming year and have asked me to write a business case with only very broad direction that would help them evaluate whether it becomes an approved project. I am a little "stuck" given the magnitude of the initiative, any advice on getting a good start on the planning stage?


Re: Business Case for KM #value

Stan Garfield
 

Scott Young, welcome to the community!

Here are three suggestions:
  1. See The KM Business Case: Assessing the situation by Craig Roth
  2. See the section So what should we do instead of focusing on ROI?
  3. In Proven Practices for Promoting a Knowledge Management Program (get a free digital copy) see Chapter 3: OBTAIN LEADERSHIP COMMITMENT - Make the Business Case - page 45


Re: Business Case for KM #value

Stephen Bounds
 

Hi Aaron,

RROI = relative return on investment. It's a useful way to rigorously evaluate alternatives when direct financial benefits aren't applicable.

The basic steps are:

  1. Identify a suite of proposed interventions (KM or other)
  2. Estimate cost of administering each intervention
  3. Assess relevance of interventions to identified business problems
  4. Determine expected financial benefits of reducing or eliminating each identified business problem
  5. Assign proportionate benefit accruing to each intervention based on relevance
  6. Calculate RROI as benefit accruing / cost expended

To be clear: with RROI, even though dollar calculations are used it is not a promise to change the bottom line by that amount. Rather, the line of reasoning is:

  1. Here are things we want to improve
  2. These are things we can do to make improvements
  3. Doing X is the most effective for the cost involved

I have attached a spreadsheet with a simple worked example for your reference.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Director & Principal Consultant
knowquestion Pty Ltd
E: sb@...
M: 0401 829 096
====================================
On 15/12/2017 12:42 AM, Aaron F Buchsbaum abuchsbaum@... [sikmleaders] wrote:

@Stephen do you have any references / templates for RROI matrix calculators? Dont know that Ive ever heard of one (ROI yes, RROI not ringing a bell)

Thank you!

Aaron



Re: Business Case for KM #value

Anthony Rhem
 

In my latest book (https://www.routledge.com/products/9781466562523) I detailed the Case for KM and putting together your KM Business Case. I have attached a PDF of the chapter. Let me know if there are any questions.


Best Regards


Dr. Anthony J. Rhem, PhD.

Principal

A.J. Rhem & Associates, Inc.

www.ajrhem.com

Office: 312-396-4024



Re: Business Case for KM #value

Aaron Buchsbaum
 

@Stephen – do you have any references / templates for RROI matrix calculators? Don’t know that I’ve ever heard of one (ROI yes, “RROI” not ringing a bell…)

 

Thank you!

Aaron

 


Re: Business Case for KM #value

James Lewis
 

I agree with Stephen.  You need to articulate the "why" before the "how".

It may help to break it down into parts:
*  Here is our problem ...
*  The result of this problem is ....
*  We can solve for this problem by ...
*  The expected outcomes of this project are ...

If you are really stuck, I'd suggest holding an hour-long "problem statement" workshop with your key stakeholders.  It will help get down on paper what you are trying to do and has the side benefit of aligning various points of view.  Get them to collectively agree to the following (sticky notes work great here):
The problem of ...
Affects ...
The importance of which...
A successful solution would ...

If you do the problem statement workshop, spend a full hour and really press your stakeholders to dig deep.  It's time well spent and can set direction for your project, as well as give you insight into scope and scale.

Best,

Jim Lewis
Principal Consultant, KM & Collaboration
Paragon (now part of CGI)


Re: Business Case for KM #value

Stephen Bounds
 

Hi sry,

Have you got a set of identified business problems that the KM project is, or is likely to, help to solve? And is the scope of the activities of the KM project well-known, or is that still speculative as well?

You can use a RROI matrix calculator to show linkages between activities with diffuse benefits and business outcomes. This same activity prioritises your KM activities in the event that you have to operate within a constrained budget.

Cheers,
-- Stephen.

====================================
Stephen Bounds
Director & Principal Consultant
knowquestion Pty Ltd
E: sb@...
M: 0401 829 096
====================================
On 14/12/2017 6:46 AM, sry204@... [sikmleaders] wrote:

 

I am new to an organization who is looking at a potential KM Project in the upcoming year and have asked me to write a business case with only very broad direction that would help them evaluate whether it becomes an approved project. I am a little "stuck" given the magnitude of the initiative, any advice on getting a good start on the planning stage?


Business Case for KM #value

sry204@...
 

I am new to an organization who is looking at a potential KM Project in the upcoming year and have asked me to write a business case with only very broad direction that would help them evaluate whether it becomes an approved project. I am a little "stuck" given the magnitude of the initiative, any advice on getting a good start on the planning stage?


KM for today & Tomorrow - Presentation to University Graduates : Do you have any presentation #state-of-KM

Vijayanandam VM
 

Team


Later this week i will be making a presentation to "University Graduates (Engineering Discipline)" about "Need for Knowledge management for Today and Tomorrow". 


Ask to you :

1. If you have any content you have presented recently/found in public domain, could you please share the presentation to "vijayanand@...". 


     - as part of the presenation wanted to share KM references, like URLs for Stans' nuggets and few others to university graduates. 

  

These kind of university connects, probably would help more people to take KM profession in coming years :-)

Thanks in advance for your pointers.


Regards

Vijay






BCG Job Openings #jobs

Stan Garfield
 

Mark Zoeckler is looking for a Project Coordinator in Madrid, Spain and for rock stars for a new knowledge product team at The Boston Consulting Group (BCG), in Boston or Chicago, including:

Please submit your interest via the links provided in the postings above.


Re: Global Knowledge Management Head / Software Delivery - Looking out for Job : 20+ years experience Hewlett Packard (Microfocus), Accenture, Infosys #jobs #personal

Julie Langford
 

Hi Vijay,

I am so sorry to hear of the reorg. That is most certainly never easy (we just went through a major overhaul this summer). I have reached out to an amazing colleague of mine who moved back to India this past summer to see if he might have any leads. Should he have any, I will most certainly share.

Julie

On Mon, Nov 27, 2017 at 4:47 PM, 'Vijayanandam V.M.' vijayanand@... [sikmleaders] <sikmleaders@...> wrote:
 

Dear all

This is Vijay, working as Global Knowledge Management Head for Microfocus Professional Services. Due to changing business context our KM program is downsized significantly and employees were let go off with severance package. One of the roles impacted is mine.

I am looking out for new role in Knowledge Management or Global Software Delivery from India or abroad. If you have any pointers please share the same to me.  https://www.linkedin.com/in/vijayanand/

Brief about me 
Global Software Business Leader with 20+ years’ experience generating up to $100+ million revenue, and exceeded expectations in delivering profitability. Built and lead global, cross functional teams from 10 to 600+ distributed team members in Global Delivery. Lead enterprise wide change management programs for about 3000+ employees across Americas, Europe and Asia-Pacific. Specialized expertise in turning around struggling programs, and improving processes in Global delivery, Knowledge Management (KM), Delivery Excellence. Recognized for building award winning KM Function & thought leader in KM.

Thanks a lot for your support, and appreciate the same.

regards
Vijay
 
Vijayanandam V M |  Micro Focus Software | +91 98868 38923 | vijayanand@...




--
Kindest Regards,
Julie


Julie Langford
303-888-0361

4241 - 4260 of 9727