Date   

Thanks to Kate Pugh and Nancy Dixon: Conference call practices #conference-calls

John D. Smith <john.smith@...>
 
Edited

In their presentation about knowledge harvesting a couple months ago, they
used a document stub that caught my attention. I've used it with Shawn
Callahan to write up a bunch of related methods that I thought might
interest some people on this list.

Conference call practices to generate knowledge and record learning http://web.archive.org/web/20180608183611/http://learningalliances.net/resources/conference-call-practices/

Would love to hear any feedback, comments, heckles...

If there are any specific traditions in our calls that I should incorporate,
it would be especially helpful to have them pointed out to me! :-)

John
*
* John D. Smith ~ Voice: 503.963.8229 ~ Skype: smithjd
* Portland, Oregon, USA http://www.learningAlliances.net
* Foundations of Co Ps workshop starts Jan 28: http://web.archive.org/web/20071219085522/http://www.cpsquare.org/edu/foundations/
* “We are what we eat, and we think what we practice.” -- Geoffrey Bowker


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Dale Arseneault <dalearseneault@...>
 

>
> Dale - when I worked at IBM we had a variety of web-based
> comms/collaboration technologies deployed inside the firewall, including
> IM, threaded discussion, and document repositories (no blogs - they
> didn't really exist yet) - these along with, of course, email, were all
> accessible to the 300,000+ IBMers globally.
>
> There were the usual company policies forbidding posting company
> confidential material, abusive language, etc. Because it was a business
> environment, and anonymity was not an option, there was really very
> little/no abuse that I ever saw in any of these channels - at least
> nothing that would indicate the need for any additional policies when it
> comes to blogging.
>
Thanks Tom.. you're observations are consistent with what Stan and I were hearing at the APQC Knowledge Transfer Session for their Emerging Technologies study.

I think the challenge in highly "risk averse" / hierarchical corporate cultures is to demonstrate that existing guidelines and policies, with some minor contextualization / modification, are more than suitable. After all, there have never been a shortage of options for people to "shoot themselves in the foot", or leak information outside corporate walls.  What seems to have managers concerned is the global reach / visibility / immediacy a "mis-step" can have thanks to tools like Facebook, Youtube, Digg etc.

Plus, as we all know, there are LOTS of reasons why generally sane, rational people like us can do the "stupidest" of things..

Check out a posting on PsyBlog Why We do Dumb or Irrational Things: 10 Brilliant Social Psychology Studies.


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Tom Short <tom.short@...>
 

-- In sikmleaders@..., "Dale Arseneault" wrote:

> Some organizations on the leading edge of Web 2.0 implementing in the
workplace rely on existing business ethics and conduct policies to cover social technologies.
 

Dale - when I worked at IBM we had a variety of web-based comms/collaboration technologies deployed inside the firewall, including IM, threaded discussion, and document repositories (no blogs - they didn't really exist yet) - these along with, of course, email, were all accessible to the 300,000+ IBMers globally.

There were the usual company policies forbidding posting company confidential material, abusive language, etc.  Because it was a business environment, and anonymity was not an option, there was really very little/no abuse that I ever saw in any of these channels - at least nothing that would indicate the need for any additional policies when it comes to blogging.

 


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Stan Garfield
 

--- In sikmleaders@..., "Dale Arseneault" wrote:
> How are collaborative processes facilitated within Web 2.0

You might find this blog post by one of our members (and my HP colleague) Andrew Gent of interest.

Web 2.0 and the Lack of Process http://incrediblydull.blogspot.com/2007/12/web-20-and-lack-of-process.html

Regards,

Stan

 


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Dale Arseneault <dalearseneault@...>
 

Thanks for the Reference to Patrick's blog entry Jack.. very useful.

I agree that as more organizations look at Web 2.0 technolgies inside
the firewall, these types of policies will be more common. Well, at
least discussions about them will be more frequent.

It's not uncommon for managers and staff in organizations to be
subjected to "death by policy" though disconnected, overly complex,
un-reconsileable, often conflicting policies from a variety of internal
service/stakeholder groups. Perhaps that's a symptom of both a lack of
collaboration across corporate administrative silos to develop simple,
integrated policies, and / or an attempt to exert control over what is
ultimately difficult or impossible to control.

Hopefully, as policy / guideline / practice instruments are developed to
cover Web 2.0, they will be simple, resonable, and presume that people
are generally well intentioned, and not the reverse.

Dale


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Jack Vinson <jackvinson@...>
 

I thought Patrick Lambe's ideas about a knowledge sharing policy were pretty good (http://www.greenchameleon.com/gc/blog_detail/what_would_a_knowledge_sharing_policy_look_like/). 
 
As more companies implement MOSS (sharepoint that contains blog/wiki widgets), I wonder if these kinds of "policies" will become more common?
 
Jack


Web 2.0 Policies / Guidelines / Practices #collaboration

Dale Arseneault <dalearseneault@...>
 

Community Colleagues..

I recently participated in the Knowledge Transfer Session for the recent APQC Study: The Role of Evolving Technologies: Accelerating Collaboration and Knowledge Transfer, and after beginning to socialize the study results with varous colleagues across the organization, one in IM/RM posed some interesting questions around Web 2.0 policies, practices and guidelines.

There certainly seems to be some polarization on the topic, perhaps aligned with the conflicts between traditional management paradigms who take a strong risk position, and new principles and approaches to management and leadership emerging in the workplace, perhaps characterized somewhat by Euan Semple's blog entry titled "Saying we need a blogging code of conduct to behave ...... is like saying we need the bible to be moral. "

Some organizations on the leading edge of Web 2.0 implementing in the workplace rely on existing business ethics and conduct policies to cover social technologies.

Nonetheless, any contributions to my colleague's questions below would be much appreciated.

  • Do any of the best practice organizations have any policies, guidelines, principles, terms of use specific to their collaborative spaces that they would be willing to share?
  • Where the collaborative space involves contributions from global participants, how are they dealing with international copyright laws that may be attached to the information?
  • What processes are being used for managing quality and appropriateness of the information? 
  • How are collaborative process facilitated within the Web 2.0 workspaces (ie. gardener role - helping to ensure an active collaborative exchange)

Many thanks in advance,

Dale Arseneault


December 2007 SIKM Call: Stephanie Barnes - Implementing KM in an ITIL Environment #monthly-call

Stan Garfield
 
Edited

TO: SIKM Leaders Community

 

Today we held our 31st monthly call.  Here is a summary.

 

Attendees

  1. LaShanya Aikerson (of State Farm)
  2. Stephanie Barnes
  3. Gary Borella
  4. Jim Coogan
  5. Mike Gardner
  6. Stan Garfield
  7. Andrew Gent
  8. John Hovell
  9. Linda Hummel
  10. Gian Jagai
  11. Doug Jose
  12. Darcy MacPherson
  13. Richard McDermott
  14. Crystal Prince
  15. Chris Riemer
  16. Cliff Sacks
  17. Tom Short
  18. Ranganathan Sourirajan
  19. Russell Van Liew
  20. Rick Wallace
  21. Wei Zhang

The call featured Stephanie Barnes on "Implementing KM in an ITIL Environment."  Her presentation is available at Implementing KM in an ITIL Environment--presentation.pdf

 

The call was recorded.  Thanks to Stephanie for presenting.  You can continue the discussion by replying to this thread or starting a new one.

 

Future Calls 

  • January 15, 2008: Kent Greenes - "Facilitated best practice transfer"
  • February 19, 2008: Crystal Prince of EDS - "Communities at EDS"
  • March 18, 2008: John McQuary of Fluor - "Results from the Knowvember Campaign"
  • April 15, 2008: Jim Coogan of Boeing - "KM at Boeing"
  • May 20, 2008: Stacie Jordan of Accenture - "Collaboration efforts at Accenture"
  • June 17, 2008: Barry Dayton of 3M - "KM at 3M"
  • July 15, 2008:  Steve Wieneke of GM - "Knowing What to Know"
  • August 19, 2008: Bernadette Boas of Teradata - "Day in the Life Business Workflow"
  • September 16, 2008: Hubert Saint-Onge - "Collaboration and the New Enterprise"
  • October 21, 2008: Richard McDermott - "Developing, Deepening and Retaining Expertise"

 


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Tom Short <tom.short@...>
 

This article, On Facebook, Scholars Link Up With Data  , was in today's NYTimes.  Discusses research on how people group according to interests; and how the groupings they are in affect their interests.


--- In sikmleaders@..., "Stan Garfield" wrote:
>
>
> --- In sikmleaders@..., Valdis Krebs valdis@ wrote:
> > I'd be interested in hearing both + and - experiences in meeting key
> > people through a connection via LinkedIn, Facebook, etc.
>
>
> Hi, Valdis.
>
> As Dave Snowden suggested, the status line in Facebook can be used to
> ask for contacts. Tony Karrer's status line once said that he was
> looking for social networking gurus. Several people replied with
> contacts (the list I sent to Tony is at
> http://h20325.www2.hp.com/blogs/garfield/archive/2007/10/15/4758.html
>
> ).
>
> LinkedIn has been useful in finding details about people who contact me
> through other channels. I can search for them in LinkedIn and figure
> out where they are located, their current organization, etc. It is also
> a good way to let others maintain their own contact info, including
> email address, so that it is current when I need to contact them.
>
> Regards,
>
> Stan
>


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Tom Short <tom.short@...>
 

--- In sikmleaders@..., Valdis Krebs <valdis@...> wrote:
From a previous post it sounds like Tom found a connection to Ideo...
without revealing actual names/titles how did that happen, Tom?

Valdis
Pretty much a cold call. Based on my initial search on LI for folks
associated with Ideo, I found a number of 3rd degree contacts (as I
mentioned earlier). I started by scanning their job titles, and
focusing on the ones that appeared to be in leadership positions.
There were a handful that met that criteria. Then I read their job
descriptions, found the one that appeared closest to my area of
interest, and called Ideo's main number and asked to speak with this
person. Left a vmail, and a few days later received a call back from
an associate, and so now we'll see where it goes.


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Valdis Krebs <valdis@...>
 

On Dec 17, 2007, at 3:26 PM, Stan Garfield wrote:

Just to clarify, I use the free version of LinkedIn. I can see the
email address of people in my LinkedIn network (it's at the bottom of
their full profile). I can't see it for people not in my network, but I
can see the other information in their profile.
Yup... I tend to have more alternate addresses in my Mail application then LI shows... i.e. common biz address and personal gmail/yahoo address.

And if I click on "Add <name> to your network" I get a screen which
allows me to invite them to join my network. This is now easier than in
the past, when it required me to supply an email address for the person.
Now it just asks me "How do you know <name>?" and then it sends the
invitation.
Ah, that is easier. I have not initiated an addition in quite a while, so I was not aware of this. ;-)

I still get a ton of requests to connect from people I really do not know... so maybe this easier hurdle for connecting is not good for the overall connection spam on LI?

From a previous post it sounds like Tom found a connection to Ideo... without revealing actual names/titles how did that happen, Tom?

Valdis


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Stan Garfield
 

--- In sikmleaders@..., Valdis Krebs <valdis@...> wrote:

Yes, only if you buy the basic or advanced LinkedIn service. The
original free service does not allow you to see someone's contact
info... unless they were clever and made their current email part of
their "user name".

Hi, Valdis.

Just to clarify, I use the free version of LinkedIn. I can see the
email address of people in my LinkedIn network (it's at the bottom of
their full profile). I can't see it for people not in my network, but I
can see the other information in their profile.

And if I click on "Add <name> to your network" I get a screen which
allows me to invite them to join my network. This is now easier than in
the past, when it required me to supply an email address for the person.
Now it just asks me "How do you know <name>?" and then it sends the
invitation.

Regards,

Stan


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Valdis Krebs <valdis@...>
 

Yes, only if you buy the basic or advanced LinkedIn service. The original free service does not allow you to see someone's contact info... unless they were clever and made their current email part of their "user name".

I also use LI, FaceBook and Google to check out people that contact me out of the blue... Google is more time consuming, but often reveals interesting hobbies like the person who just contacted me finished 5th in the Oklahoma City marathon for 50 and older.

Lots of internet/web 2.0 folks have made a mass migration to FB in the last 12 months, but F500 folks are mostly on LI. Now I am getting invites to "trust" on a new social search engine called Spock.com! These social networking sites will never reach their potential if they always require for us to join and then name connections and invite others. Their client-server model will never work because real social networking is peer-to-peer... is person-centered, not site centered.

Valdis

On Dec 17, 2007, at 12:35 PM, Stan Garfield wrote:

It is also a good way to let others maintain their own contact info, including email address, so that it is current when I need to contact them.


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Stan Garfield
 

--- In sikmleaders@..., Valdis Krebs wrote:
> I'd be interested in hearing both + and - experiences in meeting key
> people through a connection via LinkedIn, Facebook, etc. 

Hi, Valdis.

As Dave Snowden suggested, the status line in Facebook can be used to ask for contacts.  Tony Karrer's status line once said that he was looking for social networking gurus.  Several people replied with contacts (the list I sent to Tony is at http://h20325.www2.hp.com/blogs/garfield/archive/2007/10/15/4758.html ).

LinkedIn has been useful in finding details about people who contact me through other channels.  I can search for them in LinkedIn and figure out where they are located, their current organization, etc.  It is also a good way to let others maintain their own contact info, including email address, so that it is current when I need to contact them.

Regards,

Stan


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Tom Short <tom.short@...>
 

Hey Jack - thank you for offering to help. I've made an initial
connection at Ideo - will see where it goes. Trying to do some
informational interviewing there, as I am in the process of looking at
job options.

--- In sikmleaders@..., "Jack Vinson" <jackvinson@...> wrote:

Tom-

I'm a little late here, but I have contacts at the Evanston, IL
office.

But... As always, it would be helpful to understand what you are
looking
for before I make the introduction. We are all busy people, after
all. And
it isn't a very strong connection. (They've been guest lecturers in
my KM
class at Northwestern.) Another option is to check with your friends in
academia that are near Ideo -- they may be doing projects together.

As far as LinkedIn goes, I've nearly 500 connections and I have
attempted to
only link to people I've met in some way. I will totally admit that
there
are people in there that I don't really "know." And I actually
clean out my
connections from time-to-time. AND I try to forward along any requests
where I can help. I also have a huge contact list in my local
address book
-- as I am sure many other people do.

I also echo Dave Snowden's suggestion. Try using your other passive
social
networks: post a status on Facebook or a query on Twitter (to name
some of
the popular places).

Regards,

Jack Vinson, Ph.D.
http://www.jackvinson.com

-----Original Message-----
From: sikmleaders@...
[mailto:sikmleaders@...] On
Behalf Of Tom Short
Sent: Monday, December 10, 2007 10:51 AM
To: sikmleaders@...
Subject: [sikmleaders] Anyone have any contacts at Ideo?

I am looking for an introduction there. If anyone has any contacts
there, especially here in the Bay Area, and would be willing to make
an intro, please let me know.

Thanks!
-Tom




Yahoo! Groups Links


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Jack Vinson <jackvinson@...>
 

Tom-

I'm a little late here, but I have contacts at the Evanston, IL office.

But... As always, it would be helpful to understand what you are looking
for before I make the introduction. We are all busy people, after all. And
it isn't a very strong connection. (They've been guest lecturers in my KM
class at Northwestern.) Another option is to check with your friends in
academia that are near Ideo -- they may be doing projects together.

As far as LinkedIn goes, I've nearly 500 connections and I have attempted to
only link to people I've met in some way. I will totally admit that there
are people in there that I don't really "know." And I actually clean out my
connections from time-to-time. AND I try to forward along any requests
where I can help. I also have a huge contact list in my local address book
-- as I am sure many other people do.

I also echo Dave Snowden's suggestion. Try using your other passive social
networks: post a status on Facebook or a query on Twitter (to name some of
the popular places).

Regards,

Jack Vinson, Ph.D.
http://www.jackvinson.com

-----Original Message-----
From: sikmleaders@... [mailto:sikmleaders@...] On
Behalf Of Tom Short
Sent: Monday, December 10, 2007 10:51 AM
To: sikmleaders@...
Subject: [sikmleaders] Anyone have any contacts at Ideo?

I am looking for an introduction there. If anyone has any contacts
there, especially here in the Bay Area, and would be willing to make
an intro, please let me know.

Thanks!
-Tom




Yahoo! Groups Links


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Tom Short <tom.short@...>
 


Makes me wonder where there is some sort of inverse rule of the six degrees of separation. Maybe it's the 18 Links of Gold...All you need is to be connected to one of them, and you are connected to the world...

Funny enough, after I wrote the above, I continued reading the NYTimes Sunday Magazine article "The 7th Annual Year in Ideas," and in finishing up the article, read the last Idea, entitled Zygotic Social Networking.  Here, a snippet:

According to its Web site, GeneTree's goal is to take any two people in the world, "sit them down and show them exactly how they're related." If you're a mitochondrial "H," you share a haplogroup with 40 percent of all people of European descent. This is what Woodward calls "deep linking."   - Mailia Wollan, New York Times Magazine, Sunday, 12/9/2007.

Guess the question is, what does such "deep linking" mean, in terms of social networking?  What sort of inherent social capital does such linking imply or convey?


--- In sikmleaders@..., "Peter Marshall"
wrote:


[snip]


> One more note -- although MOST link whores are useless, there are some
> people that maintain high quality connections to many many people and
> are highly effective brokers. These are jewels, and finding them is
> priceless. Adam Rifkin is my personal connection to the universe and
> has been an absolute gold mine, and he has links well into the
> thousands.
>
> Peter
>

 


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Patti Anklam <patti@...>
 

I concur with Valdis on 2 of his notes today. I'm pretty careful about filtering my LinkedIn contacts, so while I have quite a few they are all people I know I could make a safe connection with.
 
Also -- very interesting given earlier postings, is that Tom's original message to this list didn't provide context for what type of person, at what level, in what role, that he was looking for at Ideo. Having that information would have made it somewhat easier for people who do have contacts there...
 
/patti
(978)456-4175
 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Valdis Krebs
Sent: Tuesday, December 11, 2007 1:20 PM
To: sikmleaders@...
Subject: Re: [sikmleaders] Re: Anyone have any contacts at Ideo?

Tom,

I have about 100 contacts on LinkedIn and I have been diligent in just
connecting to those people I really know [I even deleted over a dozen
that I realized I really don't know]. My bar for a connection is set
at: I either met in person and have collaborated or have worked
together online, but no F2F contact. Most of my LI contacts are
people I have known for years. Yet, there are still plenty of
contacts I have who are not on LI. I bet Patti's connections are also
well-filtered. I keep the "BS" filter on LI at about 500, but expect
some noise and disconnects at half of that.

Valdis


On Dec 11, 2007, at 12:47 PM, Tom Short wrote:

>
> Yes, it's too bad that the whole "competitive network building"
> mentallity has taken hold in Linked In. Now, when I see connections
> to
> people who show more than about 100 (or really even 50), my optimism
> about their usefulness drops a lot. The best ones are 2nd order hits
> with people who have less than 30 or so connections - then I'm quite
> optimistic that they would be able to help make the connection.
> Anything in the 100 range is suspect, and anything over 200 is a
> writeoff.
>
>
>
>
> --- In sikmleaders@yahoogroups.com, Valdis Krebs wrote:
>>
>> Maybe Tom is looking to "close a triangle" -- get a direct
>> introduction? Always the preferred route!
>>
>> LinkedIn often does not work for a quick/effective intro --
>> especially
>> if the LinkedIn network path you need to utilize contains people who
>> really don't know each other -- which happens quite a bit.
>> LinkedIn/Facebook/other SNS have become polluted with unusable
>> links[i.e. network noise] because some folks on on these sites will
>> accept any invitation, while others are in a race towards 'my network
>> is bigger' and want to get as many people in their direct circle as
>> possible, even if many/most are strangers. These links often fail
>> when
>> it comes time to activate and use them in finding a path to someone
> you
>> seek. Just because a 'mathematical path' exists in a network does not
>> mean it will be found, or be effectively utilized.
>>
>> I'd be interested in hearing both + and - experiences in meeting key
>> people through a connection via LinkedIn, Facebook, etc.
>>
>> Valdis
>> valdis@...
>> http://www.orgnet.com
>>


Re: You too can be replaced by a sales pitch... #humor

David Snowden <snowded@...>
 

I would have thought the best use of the materials would be as a target for a throwing competition for the ginzu knives



Dave Snowden
Founder & Chief Scientific Officer
Cognitive Edge Pte Ltd

Now blogging at www.cognitive-edge.com


On 11 Dec 2007, at 18:42, Boas, Bernadette M wrote:


Stan and others,
would definitely want to know of Bruce's assessment of the depth and quality of the Toolkit materials provided (for $249), apart from the sharpness of the ginzu knives :))))
 
On the site there is an extensive library of materials being sold, though it is not cheap if it a throwaway.
Thanks
 

Bernadette Boas 
Teradata Corporation 
VP PS Capabilities Development 
Cell: 678-438-1908 
bernadette.boas@teradata.com

The information included in this e-mail is confidential and proprietary to Teradata, and is intended solely for the use of the original recipient.



 


From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Don Beck
Sent: Monday, December 10, 2007 6:22 PM
To: sikmleaders@yahoogroups.com
Subject: [sikmleaders] Re: You too can be replaced by a sales pitch...

--- In sikmleaders@yahoogroups.com, "bruce richard" .> 
wrote:
>
> This just came into my mailbox recently and I had to chuckle at the 
idea
> that for a mere 250 depreciated US dollars you get a total KM solution
> complete with powerpoint slides...
> 
> https://www.itbusinessedge.com/commerce/?c=607
> <https://www.itbusinessedge.com/commerce/?c=607>
>

I ordered mine and got a nice set of Ginzu knives at no extra charge!




Roundtable: Enterprise mashups for expertise location #expertise-location

Kaplan, Bill <bill.kaplan@...>
 

Jean—

 

Will there be another Share Point session like the one on 12  Dec upcoming?

 

Bill


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Jean Graef
Sent: Thursday, December 06, 2007 11:01
To: sikmleaders@...
Subject: [sikmleaders] Roundtable: Enterprise mashups for expertise location

 

The Montague Institute will hold a teleconference roundtable discussion on January 17, 2008 from 11:00 am to 2:00 pm Eastern time.

Jean Graef of the Montague Institute will give a brief tutorial on mashups and Qin Zhu of HP Labs will describe an expertise mashup that combines a list of technical reports with data from the company employee directory. See http://www.montague.com/roundtable42.html

Space is limited, so you should reserve your spot early.

Other upcoming events include:

Pre-roundtable primer: Sharepoint search - December 11, 2007 via teleconference (http://www.montague.com/primer.htm)

Benchmarking Sharepoint for Knowledge Management - December 12, 2007 via teleconference (http://www.montague.com/roundtable40.html)

Demonstrating taxonomy value to senior managers - February 20, 2008 via teleconference (http://www.montague.com/roundtable43.html)

Taxonomies, Search & Sharepoint seminar - March 26 & 27, 2008 in Washington, DC (http://www.montague.com/sharepointseminar.html)

-----------------------------------------------
Jean Graef
The Montague Institute
www.montague.com
-----------------------------------------------

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